ALLPORT SURGERY
Dr Walton & Partners,
Treetops Primary Health Care Centre Bromborough, Wirral, Merseyside, CH62 6EE
0151 328 5630
, www.allportsurgery.nhs.uk
OPENING TIMES
Mon: 8.15 – 19:00
Tue: 8.15 – 19:00
Wed: 8.15 - 18:00
Thu: 8.15 – 19:00
Fri: 8.15 – 18:00
Sat: Closed
Sun: Closed
TELEPHONE NUMBERS
Emergencies, Visits and Out of Hours
0151 328 5630
Appointments Line open at 08:30 a.m
Prescription Queries please ring after 09:00
0151 328 5630
Enquiries
0151 328 5630 after 10.00
Results
0151 328 5630 10.00 – 15:00
Business & Enquiries
0151 328 5630
Fax
0151-328-5635
STAFF
Victoria Ward Practice Manager
Julia Beamish Office Manager
Cheryl Tweed Reception Manager
Janette Walker Reception Manager
Janet Lowe Receptionist
Karen Stewart Receptionist
Justine Griffiths Receptionist
Deb Swaby Administrator
Deb O’Connor Data Clerk
Lynda Evans Prescription Coordinator
Melanie Steadman Nurse Prescriber
Linda Evans Health Care Assistant
Dr Walton & PartnersPRACTICE LEAFLET
Information for
Patients
The Freedom of Information Act gives you the right to request information held by a public sector organisation.
Unless there’s a good reason, the organisation must provide the information within 20 working days.
Please contact Victoria Ward Practice Manager
There may be a charge for this information.
PARTNERS
Dr Heather Walton
Dr Jane Brocki
Dr Peter McLaren
APPOINTMENTS
All pre-bookable appointments can be made by telephone. We use a scheme called Advanced Access where we are able to offer same day Dr’s and Nurse Prescriber appointments. We also offer on-line access to pre-bookable appointments. If you are unable to attend for your appointment please let us know so that we can offer this to another patient.
TRIAGE APPOINTMENTS
When there are no face to face appointments left for the morning or afternoon and the Patient has asked for an “on the day appointment they will be given a triage appointment. This means the patient will be contacted by telephone by the Duty Doctor and if felt necessary will be given a face to face appointment.
NURSE PRACTITIONER
We have a Nurse Practitioner available on Monday, Tuesday, Thursday and Friday. The Nurse Practitioner can deal with all minor ailments, and can prescribe certain medications for example antibiotics.
HOW TO REGISTER AS A PATIENT
If you are new to the area and are wanting to register at our practice, please ask at our reception team for details. Following your registration you will be required to have a new patient check to enable your registration to be fully complete. An appointment will be offered with either a GP if you are on regular medication or our Health Care Assistant during your registration.
HOME VISITS
Home visits should only be requested for those who are unable to come to the Surgery because of serious illness and infirmity. They should be requested before 11:00 a.m. if at all possible.
Requests for visits after afternoon surgery will be taken by the Duty Doctor.
TELEPHONE ADVICE
We offer telephone consultation appointments, if you feel you don’t need a face to face appointment then please telephone the reception
Monday – Friday after 8.30 a.m
PRESCRIPTIONS
We do not take prescription requests over the telephone unless there are special circumstances. Prescriptions will be available 48 hours following the request. Should there be a query on the prescription or a Bank Holiday this will take longer.
CHAPERONES
All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP.
OUT OF HOURS
If you have an urgent problem when the surgery is closed please attend your local walk-in-centre at Eastham Clinic. If Xrays are required you can visit the walk-in-centre at VCH or Arrowe Park.
Otherwise please ring NHS GP Out of Hours on 111. Calls to this number are free on mobiles and landlines.
Other numbers you can use in an emergency
NHS Direct 0845 4647
Emergency Services 999
DISABLED ACCESS
Automatic Front Door Access suitable for wheelchairs. Disabled toilets in the waiting room, and a lift to the upper floor where the nursing staff are situated.
TEACHING & RESEARCH
As a teaching Practice, we have registrars who are qualified doctors and they run a surgery as such. Also we have medical students who spend part of their time observing Dr McLaren and Dr Brocki.
We would value your co-operation with both of these, but we understand if you do not want to be involved.
DATA PROTECTION
All information held about patients is completely confidential. The Practice is registered under the Data Protection Act 1984. This Act protects data held on the computer system.
OTHER LEAFLETS
You will find a wide variety of Practice Leaflets which will inform you of all the services that we provide for our patients. These include a Patient Charter Leaflet and Comments and Complaints leaflets.
To obtain details of all primary medical services available within the Wirral CCG contact 0151 651 0011
Patient Advice & Liaison Services (PALS)
Freephone 0800 054 2137 or 0151 647-4251
SURGERY & CLINIC TIMES
A separate notice is available in Reception which lists all of the Surgery times available.
(Revised 24.05.2016)