POM 2001 Orlando
Program Schedule
About this Schedule 5
Summary Program Outline 6
Friday, Mar. 30 6
Saturday, Mar. 31 6
Sunday, April 1 6
Monday, April 2 6
Day’s Overview: Friday, March 30 7
Registration Begins 12:00 noon to 6:00PM 7
Workshops 1:00 PM to 5:00 PM 7
SCOR: A New Tool to Improve Supply Chain Efficiency and Achieve Best Practice 7
Digital Exchanges and Supply Chains 7
Day’s Overview: Saturday, Mar. 31 9
Day’s Overview: Sunday, April 1 11
Day’s Overview: Monday, April 2 13
SESSION CODES 15
POM 2001 ORLANDO SCHEDULE BY TRACKS 16
Track: Academic Administration 16
MO-1-2 Session Title: New Approaches to Structural Changes in Academia & Supply Chains. 16
Track: Cases in Operations Management 17
SA-2-1 Session Title: Cases from Around the Globe 17
MO-2-2 Session Title: Teaching Operations Management with Cases 18
Track: Disney World 18
SU-3-2 Session Title: Forecasting in the Service Sector 18
SU-3-3 Session Title: Service Standards and Measurements for Quality 18
MO-3-1 Session Title: Great Leaders Strategy and Inspiration – The Real Work of Leadership 19
MO-3-2 Session Title: Supply-chain Management at Walt Disney World 19
Track: Electronic Commerce Applications 19
SA-4-2 Session Title: E-Business And Supply Chain Management 19
SA-4-3 Session Title: Operations of E-Selling 20
MO-4-2 Session Title: Fundamentals Of E-Business And E-Knowledge Networks 22
MO-4-3 Session Title: The Virtual Factory And E-Business Aspects Of Manufacturing 23
Track: Enterprise Resource Planning 24
SA-5-1 Session Title: ERP & Supply Chain Integration 24
Design and Delivery of Information System using ERP Database Management 25
SA-5-2 Session Title: Case Studies in ERP 25
SA-5-3 Session Title: ERP in Academic Research and Education 27
ERP and the Creation of Learning Communities in Business Education, George 27
SU-5-1 Session Title: Organizational Issues in ERP 28
Enterprise Resource Planning Systems Enabled Business Process Reengineering, 29
Palaniswamy Rajagopal, Indiana University at South Bend, South Bend, Indiana 46626, 29
SU-5-2-1 Session Title: ERP Modeling & Capacity - I 29
SU-5-2-2 Session Title: ERP Modeling & Capacity - II 31
SU-5-3 Session Title: Managing Information in ERP 31
Track: Environmental Issues 34
SA-6-1 Session Title: Supply Chain Dynamics and Environmental Management 34
SA-6-2 Session Title: Environmental Issues in Operations I 35
SU-6-3 Session Title: Remanufacturing and Recycling Operations 36
SU-6-1 Session Title: Remanufacturing 37
SU-6-3-2 Session Title: Environmental Management Strategies and Systems in Manufacturing: Cutting-Edge Approaches 38
SU-6-3-3 Session Title: Environmental Management 40
MO-6-1 Session Title: Environmental Management in Operations II 41
Track: Global Operations Management Track 42
SA-7-3 Session Title: Global Sourcing Strategies 42
SU-7-1 Session Title: Global Manufacturing Networks 43
SU-7-2 Session Title: Global Production Strategies 44
SU-7-3 Session Title: Global Production Organizations 45
Session Chair: Yangjiang Shi, Cambridge University, 45
Track: Global Supply Chain Management 46
SA-8-1-1 Session Title: Relationships and Networks in GSCM 46
SA-8-1-2 Session Title: Managing the Global Supply Chain 47
SA-8-2-1 Session Title: The Impact of Information on GSCM 49
SA-8-2-2 Session Title: Reverse Logistics in GSCM 49
SA-8-3 Session Title: GSCM Theory and Taxonomies 51
SU-8-1-1 Session Title: Inventory and Production Management in GSCM 52
SU-8-1-2 Session Title: Case Studies in GSCM 53
SU-8-2 Session Title: Sourcing and Supplier Management in GSCM 55
MO-8-1 Session Title: Modelling the Global Supply Chain 56
MO-8-2 Session Title: Conceptual Models of GSCM 57
MO-8-3 Session Title: GSCM Strategy and Performance 59
Track: Healthcare Management 60
SA-9-3 Session Title: Scheduling and Allocation of Health Care Resources 60
SU-9-1 Session Title: Managing the Health Care Enterprise 61
SU-9-2 Session Title: Quality Improvement in Health Care Delivery 62
SU-9-3 Session title: Methodologies and Issues for Solving Health Care Delivery Problems 63
Track: Hospitality and Tourism 64
MO-10-1 Session Title: Hospitality and Tourism 64
MO-10-3 Session Title: Hospitality and Tourism Location and Layout 65
Track: Innovations in Teaching and Learning 66
SU-11-1 Session Title: E-Learning in POM 66
SU-11-2 Session Title: Taking POM To New Audiences 68
MO-11-1 Session Title: Computer Methods In Classroom Instructions 69
MO-11-2 Session Title: Special Issues in POM Learning 70
Track: JIT Manufacturing/Lean Production 71
SU-12-1 Session Title: Services, Simulation, and the Internet 71
SU-12-2 Session Title: Surveys and Practices 72
SU-12-3 Session Title: Modeling Approaches 73
MO-12-1 Session Title: Manufacturing Case Studies 74
Track: Logistics and Distribution 76
MO-13-2-1 Session Title: The Logistics of New Business Models 76
MO-13-2-2 Session Title: Changing Roles of Retailers, Distributors, and Third Party Logistics Providers in the Supply Chain 77
MO-13-3-1 Session Title: Improving Logistics and Supply Chain Performance 79
MO-13-3-2 Session Title: Information Technology in Logistics and Supply Chain Management 80
Track: OM in Entrepreneurship 82
MO-14-3 Session Title: OM in Entrepreneurship 82
Session Chair: TBD 82
Track: Operations Planning, Scheduling, and Control 83
SA-16-1-1 Session Title: Production and Maintenance Control 83
SA-16-1-2 Session Title: Models and Methods for Operations Systems 84
SA-16-2-1 Session Title: Design And Operational Issues in Maritime Container Terminals 86
SA-16-2-2 Session Title: Scheduling Problems 87
SA-16-3 Session Title: Operations Planning, Scheduling and Control 89
SU-16-1 Session Title: Supply Chain Management 91
MO-16-1 Session Title: Some Production Scheduling Problems 93
MO-16-2-1 Session Title: Analysis of Manufacturing Decisions 94
MO-16-2-2 Session Title: Production and Inventory Planning Problems 96
MO-16-3 Session Title: Production Control Methods and Analysis 97
Track: Operations Strategy 99
SA-17-1 Session Title: Process design and assessment 99
SA-17-2-1 Session Title: Organization and Human Factors 100
SA-17-2-2 Session Title: A Network Perspective 102
SA-17-3 Session Title: Knowledge Perspectives on Operations Strategy 103
Su-17-1 Session Title :Competition and performance 105
SU-17-2 Session Title: Strategic changes 106
SU-17-3 Session Title: Tools for Analyzing Operations Strategy 108
MO-17-1 Session Title: Research in Operations Strategy 109
Track: Product and Process Design 110
MO-18-1 Session Title: Issues in Product Design and Development 110
MO-18-3-2 Session Title: Issues in Product and Process Design 111
MO-18-3-3 Session Title: Process Design Issues 112
Track: Quality/Process Improvement and Management 114
SA-19-1 Session Title: Managing Supply Chain Quality 114
SA-19-2 Session Title: Quality Awards, Certification and Performance 115
SA-19-3-1 Session Title: International Quality Practices: Empirical Studies 116
SA-19-3-2 Session Title: Quality Optimization 117
SU-19-1 Session Title: Performance Measurement Systems 118
SU-19-2 Session Title: Organizational Behavior Quality Issues in Public and Private Sectors 120
SU-19-3 Session Title: Understanding Quality Implementation: Learning from Experience 121
MO-19-1 Session Title: TQM Implementation: Models and Tools 122
MO-19-2 Session Title: Quality-Continuous Improvement Salsa 123
Track: Service Operations Management Track 124
SA-20-1 Session Title: Classification and design of services 124
SA-20-2 Session Title: Information technology and technology management for service operations 126
SA-20-3 Session Title: Service quality 127
SU-20-1 Session Title: Models for understanding service operations 129
SU-20-2 Session Title: Managing service operations for customer satisfaction 130
SU-20-3 Session Title: The impact of firm and national culture on service operations performance 132
Track: Technology and Information Management 133
SA-21-1 Session Title: Information Systems Strategy 133
SA-21-2 Session Title: Design and Development of Information Systems 135
SA-21-3 Session Title: Information Technology in Manufacturing 136
MO-21-1 Session Title: Information Technology in Service Industry 137
MO-21-3 Session Title: Information Technology Case Studies and Applications 139
Track: Special Sessions 141
MO-22-1 Session Title: Special Session 1 141
About this Schedule
Since people will be using this schedule to make travel arrangements, we simply cannot make changes to the schedule, unless a change is being made to correct an error or omission. This schedule will also be posted to the POMS web page (http://poms.org/).
If you, or a participant in your session, are unable to attend a session, please seek an alternate presenter or determine if a logical (based on topic) swap can be made with someone in another session within the same track. In isolated cases, very active presenters may have to present at the beginning of one session and the end of another occurring during the same time block.
Please let your Track Chair know about any inaccuracies in your presentation information so we publish an accurate Program and Proceedings. Thank you.
Summary Program Outline
Friday, Mar. 30
Registration Begins 12:00 noon to 6:00PM
Workshops 1:00 PM to 5:00 PM
Saturday, Mar. 31
Coffee and Continental Brkfast 7:30 to 8:00AM
Exhibits Open 7:30 to 8:00 AM
Introduction of Mayor 8:15 AM
Mayor of Orlando Welcome 8:30 AM
Clay Christianson Plenary 9:00 to 10:15 AM
Coffee 10:15 to 10:45
Exhibits Open 10:15 to 3:30 PM
Parallel Sessions Begin 10:45 to 12:15 PM
Lunch Poolside (fee $12 PP) 12:30 to 1:30 PM
Parallel Sessions 2:00 to 3:30 PM
Coffee 3:30 to 4:00 PM
Parallel Sessions 4:00 to 5:30 PM
Doctoral Consortium 1:30 to 5:00 PM
President’s Doctoral 6:30 PM to 8:30 PM
Consortium Reception
(sponsorship by Tulane University’s Freeman School of Business)
Sunday, April 1
Coffee and Continental Brkfast 7:30 to 8:00AM
Exhibits Open 7:30 to 8:00 AM
Christer Karlsson Plenary 8:00 to 9:00 AM
Coffee Break 9:00 to 9:30 AM
Parallel Sessions 9:30-11:00 AM
Banquet and Awards Noon to 1:30 PM
Parallel Sessions 2:00 to 3:30 PM
Coffee 3:30 to 4:00 PM
Parallel Sessions 4:00 to 5:30 PM
DISNEY Reception 7:00 to 9:00 PM (Transportation begins at 6:40 PM)
Monday, April 2
Coffee and Continental Brkfast 7:30 to 8:00AM
Exhibits Open 7:30 to 8:00 AM
Disney Plenary 8:00 to 9:30 AM
Coffee 9:30 to 10:00AM
Exhibits Open 9:30 to 3:30 PM
Parallel Sessions 10:00 to 11:30 AM
Lunch Poolside (fee $12 PP) Noon to 1:30 PM
Parallel Sessions 2:00 to 3:30 PM
Coffee 3:30 to 4:00 PM
Parallel Sessions 4:00 to 5:30 PM
Wick Skinner Awards 5:15 to 6:15PM
and closing Session
Day’s Overview: Friday, March 30
Registration Begins 12:00 noon to 6:00PM
Workshops 1:00 PM to 5:00 PM
SCOR: A New Tool to Improve Supply Chain Efficiency and Achieve Best Practice
Time and Place: Friday, March 30, 1:00-5:00 PM, Salon A
The Supply-Chain Operations Reference-model (SCOR) was developed in 1996 by 70 of today's leading manufacturers working with Pittiglio Rabin Todd & McGrath (PRTM) and AMR Research. Since then, it has been tested and is being adopted by many of the Supply-Chain Council's 750+ member firms.
SCOR is the only cross-industry supply-chain management reference model designed to describe, measure and analyze the performance of supply chain configurations. SCOR contains standard supply-chain process definitions, metrics, best practices, and references to enabling technology, which can contribute to SCM efficiency.
This workshop will present an overview of SCOR and reference how some of today's leading corporations are benefiting from its use.
Digital Exchanges and Supply Chains
Amiya K. Chakravarty, AB Freeman School of Business, Tulane University,
Time and Place: Friday, March 30, 1:00-5:00 PM, Salon B
A digital exchange facilitates transfer of goods, information and payments between suppliers and customers. It can be configured to emphasize different business practices in supply chains. Currently operating exchanges categorized as access providers, transaction hubs, and alliance hubs, embed different economic drivers. They create competitive advantage through customer access, speed of transactions, process standardization, consumption externality, information transparency, resource sharing, and rapid structuring of new business models. We study the above interactions with a view to decision-making in a supply chain.
Excursions In Scheduling Theory
Jatinder N. D. Gupta
Department of Management, Ball State University, Muncie, IN 47306
Time and Place: Friday, March 30, 3:00-5:00 PM, Salon C
This seminar is designed to provide an excursion into various scheduling problems arising in the manufacturing environment and possible approaches that can be taken to solve some of these problems. The seminar reviews the scheduling literature in the twentieth century from one specific perspective from one researcher's viewpoint and describes the mental and professional development of one person in understanding the complex field of production management in general and scheduling theory in particular.
This seminar covers the fundamental frameworks of scheduling theory, outlining various approaches that can be taken to solve (optimally or approximately) such problems, and the difficulties arising in their practical use. Specific detailed techniques of solution algorithms are not be covered in this seminar as they are better discussed in individual encounters. The approach taken is to identify the scheduling research paradigms in a non-mathematical and humorous way and shows some of the promising research areas for the twenty-first century.
Day’s Overview: Saturday, Mar. 31
Coffee and Continental Brkfast 7:30 to 8:00AM
Exhibits Open 7:30 to 8:00 AM
Introduction of Mayor 8:15 AM
Mayor of Orlando Welcome 8:30 AM
Clayton Christianson Plenary 9:00 to 10:15 AM
Coffee 10:15 to 10:45
Exhibits Open 10:15 to 3:30 PM
Parallel Sessions Begin 10:45 to 12:15 PM
Lunch Poolside (fee $12 PP) 12:30 to 1:30 PM
Parallel Sessions 2:00 to 3:30 PM
Coffee 3:30 to 4:00 PM
Parallel Sessions 4:00 to 5:30 PM
Doctoral Consortium 1:30 to 5:00 PM (Kalahari)
President’s Doctoral Consortium Reception 6:30 PM to 8:30 PM
(sponsorship by Tulane University’s Freeman School of Business)
Plenary Session: Do We Believe Our Own Findings? How We Could Transform Our Field Through Breakthrough Research?
Presenter: Clayton Christianson
Time and Place: Saturday, March 31, 9:00 AM – 10:15 AM, Kilimanjaro
In my remarks I will summarize my research over the last decade about how
the interaction of technological progress with the customers' ability to
utilize that process can trigger the disruption and disintegration of
industries. I will then use these models to describe what I believe to be a
serious disruptive threat to traditional schools of management, and offer
thoughts about how our institutions are responding in ways that are
perfectly predictable and perfectly wrong."
Parallel Sessions / SessionOne(1)
10:45 to 12:15 / SessionTwo(2)
2:00 to 3:30 / SessionThree(3)
4:00 to 5:30
(1) Academic Administration
(2) Cases in Operations Management / Salon B
(3) Disney World
(4) Electronic Commerce Applications / Salon B / Salon B
(5) Enterprise Resource Planning / Kilimanjaro / Kilimanjaro / Kilimanjaro
(6) Environmental Issues / Sudan / Sudan / Sudan
(7) Global Operations Management / Salon A
(8) Global Supply Chain Management / 1: Salon A
2: Salon C / 1: Salon A
2: Salon C / Salon C
(9) Healthcare Management / ExecutiveSuite1
(10) Hospitality and Tourism
(11) Innovations in Teaching and Learning
(12) JIT Manufacturing – Lean Production
(13) Logistics and Distribution
(14) OM and Theme Parks
(15) OM in Entrepreneurship
(16) Operations Planning, Scheduling and Control / 1: Morocco
2:ExecutiveSuite1 / 1: Morocco
2:ExecutiveSuite1 / Morocco
(17) Operations Strategy / Kenya / Kenya
Executive Suite2 / Kenya
(18) Product and Process Design
(19) Quality Process Improvement / Toga / Toga / 1: Toga
2:ExecutiveSuite2
(20) Service Operations Management / Sahara / Sahara / Sahara
(21) Technology and Information Management / Kalahari / Casablanca Annex / Casablanca Annex
(22) Special Sessions
Doctoral Consortium / Kalahari / Kalahari
Day’s Overview: Sunday, April 1
Coffee and Continental Brkfast 7:30 to 8:00AM