Year: 2005
Make: Chevrolet
Model: Silverado 2500 HD
Engine Size: 6.6 Diesel
Problem: Changed the fuel filter on the truck and then it lost its prime. Removed the filter 4 times with fuel and ATF added…still no start. Cranked on it until it started smoking and the battery has been drained several times.
What keyword would you use? ______
What is the fix? ______
How many Repair Tracs? ______
Hotline Archives? ______
TSBs? ______
Where would you find the component location for the Fuel Filter and/ or Housing?
______
How long would it take to replace the fuel filter based on Motor? ______
What is the part number for the fuel filter? ______
How would you explain to the customer what was wrong and what you did? ______
Year: 2003
Make: Ford
Model: Ranger
Engine Size: 2.3L
Problem: Idle speed not stable; kept going fast. Replace IACV with an aftermarket part; Still not stable and running fast.
What are some search terms you can use for this problem? ______
What is the fix for the problem? Where did you find it? ______
According to TSB 03-3-5, what are 3 issues listed? ______
How many component location images are available for the IACV? And what does Y133 stand for in the image(s)? ______
In wiring diagrams, how many Groups (black headings) are there? How many blue hyperlinks? How many actual diagrams pertaining to the IACV? ______
How long does it take to replace the IACV? ______
What is the Maximum and Minimum Resistance for the IAC? ______
Year: 2001
Make: Ford
Model: Explorer Sport Trac
Engine Size: 4.0L
Problem: 4 WD Shift inoperable. Code p1867
What are the 3 most frequent symptoms searched on this vehicle?
______
What hotline archive has the most confirmed fixes? What is the confirmed fix? ______
What steps do you need to take to confirm the potential causes? ______
Using the confirmed fix answer the following questions:
How much is the suggested retail price of this item? ______
What group and diagram number is the item under? ______
Where is the Assembly located and what is the Image number? ______
Year: 1999
Make: Cadillac
Model: Deville
Engine Size: 4.6L
Problem: A/C compressor disengages. The A/C refrigerant charge was checked and found to be within factory specification. No codes.
What are the correct factory specifications for the A/C refrigerant charge? What category do you look under to find this specification? ______
What is the first step to test this symptom? ______
What color wire do you use to test for voltage in the A/C high side pressure switch? Where is it located? ______
Who is the author of the hotline archive? ______
What is the article “am I alone?” about? (Summarize in 2-3 sentences)
______
How many codes come up in a code search for A/C issues? ______
Year: 1997
Make: Acura
Model: Integra GS-R
Engine Size:
Problem: Spark, no start, fuel pressure okay, injector pulse okay, compression @ 175 PSI.
What should the fuel pressure be? ______
What should the injector pulse be? ______
What are the confirmed fixes? ______
What did the shop replace for the Exact Vehicle match?
______
What is the factory time for the fuel pressure regulator? ______
Read the article that is listed with your search and answer the following questions.
What is the name of the article? ______
What is the first step performed to help diagnose the Acura? ______
What problems were ruled out?
______
What was the fix?
______
Year: 2007
Make: Ford
Model: Crown Victoria
Engine Size: 4.6L Gas
Using the Motor Parts and Labor Guide find illustrations for the following areas. Detail the steps taken to get there. Tell what the illustration is of.
Cooling System: ______
______
Engine: ______
______
Front Suspension: ______
______
Rear Suspension: ______
______
Starter: ______
______
Steering Column: ______
______
Universal and Rear Axle: ______
______
Year: 2007
Make: Ford
Model: Crown Victoria
Engine Size: 4.6L Gas
Problem: ABS light and brake light on and the power steering is lacking assist. No communication with ABS module.
What search words can you use? ______
What are the three potential causes? ______
How many steps are there to the Tests/Procedure? ______
If checking the wiring harness, where should you start? ______
What is the confirmed fix for the exact vehicle match?
______
In the wiring diagram section, how many headings appear in the initial search? How many times does the word FUSE appear in the diagrams? ______
What steps would you take to find a picture of the fuse panel/box? ______
For the ABS situation, how many codes are related? ______
What are the codes and descriptions?______
Year: 2003
Make: Lincoln
Model: Navigator
Engine Size: 5.4L
Problem: Needs the procedure for a battery draw.
What type of information does Direct-Hit have available for a battery draw? ______
What does the TSB discuss? ______
Where would you find the Battery Draw Procedure? ______
What keyword did you use to search? ______
Where is the battery located? ______
Year: 2002
Make: Oldsmobile
Model: Alero GL
Engine Size: 3.4L
Problem: Cold no start, no injector pulse, good spark. Code P1546 stored.
What search Code/Keyword should be used? ______
What is the fix? ______
What is the code description? ______
Are the confirmed fixes for the exact vehicle match? If not, what vehicles do they match? ______
Where is the confirmed fix located in the car? ______
Which article would be helpful in diagnosing this vehicle? Summarize it. ______
Year: 2001
Make: Nissan
Model: Sentra
Engine Size: 2.0L
Problem: Engine would intermittently misfire and run terrible. Became a no start and would not run. Codes P0340 and P0335.
What are the code descriptions? ______
What are the common causes (if any) between these codes? ______
In the verification picture, how long is the idle period? ______
What should be the minimum and maximum resistance for the CKP Sensor? ______
What is the code and color for the CAM Sensor in component locations? ______
What is the code and color for the CKP Sensor in component locations? ______
Read Sentra no RPM and answer the following questions.
What was replaced at end of Day 3? ______
What was the CKP sensor signal pattern? ______
What was the sensor voltage reading on friend’s car for the CMP? ______
What sensor signal is necessary for engine RPM input? ______
Year: 2008
Make: Nissan
Model: Titan SE
Engine Size: 5.6L V8
Problem: Had custom wheels installed then…tire pressure monitoring system will not reset and the light is on.
What would you search for? ______
How do you reset the light? ______
How much information is available on this search? ______
How many exact vehicle match confirmed fixes are available? ______
Do you need a factory scan tool? ______
Year: 2008
Make: Ford
Model: Crown Victoria Police Interceptor
Engine Size: 4.6L V8 SOHC
Problem: The “Wrench” light and the MIL on. Engine stalls intermittently when placing transmission in gear. Codes P061B and P2106.
How many archives are available for the search Wrench? ______
What are the confirmed fixes? ______
Year: 2005
Make: Jeep
Model: Grand Cherokee Laredo
Engine Size: 3.7 V6
Problem: No crank, no start condition. No codes.
In the Hotline Archive numbered 362751, what ground pin number is used to see if the vehicle cranks over? ______
What terminals should have power? ______
What are the potential causes? ______
Why did SailorsAuto1 removed the IOD fuse? ______
______
What did the shops report as confirmed fixes for the exact vehicle match? ______
What is the TSB discuss when you complete your initial No Start, No Crank Search? ______
What is the TSB number? ______
Year: 2000
Make: Nissan
Model: Quest
Engine Size: 3.3L
Problem: Code P0325.
What is the code description? ______
What do the tech tips say about the Knock Sensor? ______
Problem 2: Runs rich both at idle and high RPMs. O2 sensor reading rich too.
What should the MAF sensor reading be? ______
What are the likely and overlooked causes for a Runs Rich symptom? ______
What are the fuel injectors’ normal ohms? ______
What should the IAC valve command run at? ______
What is the solution in the article? ______
Year:2001
Make: Toyota
Model: Pruis
Engine Size: 1.5L
Problems: No heat.
How many hotline archives are available? ______
Between these available hotline archives, what are the common potential causes? ______
What are the Confirmed fixes for the Exact Vehicle Match? ______
Problem 2: Ran rough and quit. Now it will not start. Retrieved code P3190.
What is the confirmed fix? ______
What is the code description? ______
What are the hints on the most current TSB? (summarize if necessary) ______
Problem 3: Turns to the right normally, but to the left, it will not come back.
What keywords would you search? ______
What are the potential causes? ______
What are the confirmed fixes? ______