Terms & Conditions

Our Detail(s)

Owner of CompanyJulie Chambers

Name of CompanyPremier Cake Creations

Address of Company35 Pine Crescent, Greenhill’s, East Kilbride, G75 9HJ

Contact Number07411 458961 (Business Hours Only)

Email

Website Address

Deposit(s)

  1. For cake(s) under the value of £75, there will be a non-refundable deposit of £10 to pay, then the final balance due 1 week before collection/delivery date.
  1. For cake(s) over £80 and up to £115, there will be a non-refundable deposit of £15 to pay, then the final balance due 1 week before collection/delivery date.
  1. For cake(s) over £120 and up to £165, there will be a non-refundable deposit of £25 to pay, then the final balance due 2 weeks beforecollection/delivery date.
  1. For cake(s) £170 and over, there will be a non-refundable deposit of £50 to pay, then the final balance due 3 weeks before collection/delivery date.

PLEASE NOTE THAT UNTIL A DEPOSIT HAS BEEN PAID IT IS NOT A VALID BOOKING

Payment Method

The deposit(s) can be paid via Bank Transfer, Pay pal(incurs a charge of 60p per £10 sent), however when paying the full balance, then pay pal is NOT an acceptable method for full payment.

Payment Options

If you wish to pay up your cake, you can do so, but the same deposit terms & conditions still apply. (See deposit section)

Cancellation(s)

  1. If you need to cancel your booking for any reason, please note that any deposit’s are non refundable and will be lost, as these are put in place to secure the date, and also covers admin work costs involved in your order.
  1. If you have fully paid your cake, and cancel within 6 weeks of the order due date, you will lose 25% of the full balance, within 4 weeks you will lose 50% of the full balance, within 3 weeks you would lose 75% of the full balance and finally within 2 weeks you will lose the full balance.
  1. In the event I need to cancel the booking for any reason (i.e. due to illness/events out with my control) I will try to give as much notice as possible, and I will also try and source another cake maker to fulfill your order, however if this is not possible, and the order still needs to be cancelled, you will be issued a full refund within 14 days of the cancellation date, for the full amount of the order only, no compensation with be paid in the event of any out of pocket expenses incurred by this cancelation.
  1. If another person signs for your cake, and you later find there is a design/wording issue with the cake, you must make sure beforehand that the person you have authorized to collect and sign for the cake, knows exactly what the design is and what the wording should be on the cake.

Cake Collections

When you arrive to collect on the day, you will be invited in to check over your cake to ensure that you are happy with it; you will then be given a form that you need to sign before the cake can be given to you. This form tells you about the cake you are receiving, i.e. care of cake, that you are happy with the wording design etc, your liability, non-edible items that may be on the cake.

Cake Delivery

  1. On the day before the delivery you will be issued with a rough time that we will be there, this can not be guaranteed due to traffic or weather conditions out with our control, but if we are running late we will keep you informed of this.
  1. In the event that we are unable to deliver the cake due to conditions out with out control, i.e. weather etc, if this were to happen we would need to try and deliver on a different date or you would need to arrange collection of the cake yourself. If you need to collect the cake yourself then we would issue a full refund of the delivery cost only (no compensation will be paid) within 7 days of the non delivery cancellation date. However, if you cannot collect and we are unable to agree another suitable date then a full refund will be given for the cost of the cake and delivery charges.
  1. We offer free delivery within a 5-mile radius of our location, and then out with this radius we charge 60p per mile return trip thereafter.
  1. You must specify at time of booking if you require the cake to be delivered, as later down the line our delivery slots may be fully booked, and we may not be able to offer a delivery service to you.
  1. If you decide to use our delivery service, the delivery cost must be paid in full at time of booking along with your cake deposit.

Cake Set-up

  1. If you require a cake to be set up at a venue, we charge £25 for the first 30min, then £10 per 30 min thereafter for this service, you will be informed at time of consultation how much the final cake cost will be if required. This is limited to a 20-mile radius of our location; if it is out side this radius we charge a further £1 per mile.
  1. Whilst Premier Cake Creations will try to ensure that your cake is presented at its best we cannot be held responsible for the location of the cake at the venue, the stability or levelness of the cake table upon which the cake is displayed or the quality of the surrounding around the cake. Please ensure therefore, that the cake presentation table is level, stable and strong enough to hold the cake. An example a large 6 tier cake could weigh up to 7kg, please also remember that cakes can melt under extreme heat and cause the butter cream to split or chocolate to melt, if displayed near a window with sun shining directly on to the cake, or within a marquee in a hot summers day. Once the cake has been set-up, and signedfor, Premier Cake Creations cannot be held responsible for any interference or damage to the cake. Photograph wills be taken of the cake set-up on site, and attached to the back of the signed form that venue has signed.

Cake Consultations

If you require a cake consultation, this is free for cake orders over £165, if under this value I charge a fee of £10 at time of booking.

Equipment Hire

Please note at the present time we do not hire out any equipment, such as cake stands and cake knives etc, you must make alternative arrangements for these to be provided.

Small Orders

Please note that small orders under the value of £25 must be paid in full at time of booking.

Liability

Please note when the cake has been collected/delivered, and you sign the form, it then becomes your responsibility for any damage done to the cake after that.

Non Edible Items

At time of collection/delivery you will be made aware what is not edible on the cake, it is then your responsibility, when you get to the venue/event to make the person who is dealing with the cake, aware of such non-edible materials on the cake.

Cake Shelf Life

Unless otherwise informed in writing, my cakes have a shelf life of 5 days from date of collection, for fruit cake it is 10 days from collection date. The expiry date will be written on the box.

Allergen Information

  1. It is your responsibility to advise me of any allergy’s at time of booking, I can not be held responsible if I was not informed.
  1. All cakes leave our premises with a blue allergen caution label on the box stating what allergens are in the cake, if you require a full list of ingredients please contact me, and I will be happy to provide this information to you, if you require this list you must ask for it a least 2 weeks before cake is due, in the event of any changes having to be made to the cake.
  1. Please note I can NOT guarantee a nut free environment, as the products I use may have been in a place where nuts are present.
  1. We hold a Food Standards Agency certificate in food allergy, if you wish to see this please ask and I will be happy to show it to you.

How to look after your cake

  1. Unless otherwise informed please note you should store the cake in the box it came in, and should be left in a cool room and away from strong smells
  1. When you collect the cake, you need to make sure that when you put it in your car, it is on a flat surface such as your boot, I do not recommend having it on the seat as they are not flat, and can cause damage to your cake due to it sitting at an angle.
  1. Please do not put cakes in the fridge unless told to do so, as cakes with fondant icing can not be stored in this way.
  1. Please store your cake is a safe place away from animal(s) and children, and where it can be easily knocked or bumped, in case of damage to your cake.
  1. Please ensure care is taken when cutting the cake, cakes such as fruit cakes, carrot cakes and cakes with nuts can crumble if not cut carefully. You might use a long serrated knife which is SHARP. If you have an ornamental cutting knife, please do not use this to cut the cake.

Copyright

  1. Please note that all our cake photo’s, designs, logo’s and cake paperwork are copyright protected, and can not be used without our written permission.
  1. Please note that we can not copy another person’s design, however what we can do is a close match to that style, with your own personal touches added to make the cake personal to you, we also cannot guarantee an exact replica of any photo’s given to copy.

Photograph

Please note all our cakes are photographed and put on social media sites, some time after the collection date, if you do not wish your cakes to be put on until a certain time we must be informed at time of collection/delivery.

Privacy Policy

Please note we hold a strict privacy policy and will not disclose any of your information to any outside parties, other than the relevant authorized parties, who may require this information such as HMRC, the council etc.

Quotations

Please be aware all quotations that are given are only valid for a period of 24hrs from time of initial enquiry, unless otherwise informed by myself.

Date Reservations

If you would like to order a cake but unable to pay deposit at time of enquiry, depending on when cake is for, we can offer a 7 day date reservation service, if at the time of enquiry you would like to book a cake but unable to pay the deposit, and if the date is available we can hold the date for 7 days from initial enquiry, but must be a minimum of 6 weeks before the cake is required, if deposit payment has not been made on the 7th day this date will automatically be released and date is not secured, we do not chase up payments, so it is your responsibility to make sure payment is made on time.

Change to Order

The date of the final payment is the final date for any changes of size, style or flavors of cake, any changes requested after this date cannot be guaranteed and may be subject to additional charges.

Portion Sizes

When pricing cakes we use the following universal portion sizes as a rule. For single tier cake we use a cutting guide of for sponge 2x2 and fruit is 2x1. For 2 tier cakes and over we use a cutting guide of, for sponge is 1x2 and fruit cake is 1x1, so it is your responsibility to make the person cutting the cake aware of the cutting sizes, this will help prevent you running out of cake if they cut the cake to large.

Certificates of Registration

Please note that I am fully registered, and my premises have been inspected by the local council, to which I have the highest rating they can award for food hygiene rating, if you wish to see the inspection certificate please ask and I will be happy to show you it, I also have this on display at my premises for you to view.

I have also a valid and up to date Level 2 Award in Health & Safety in relation to food hygiene, this can also be shown upon request, and is also on display at my premises.

Refund Policy

Please note that we only offer refunds in the following case(s)

  1. The cake is over or undercooked, and if ¾ of the cake is returned within 24 hours of collection/event date, for inspection purposes.
  1. If we damage your cake in transit.
  1. If we have had to cancel the order for any reason.

What we will NOT refund for

  1. If you have damaged the cake after leaving our premises with it.
  1. If you no longer like the design of the cake, after signing the form to say you are happy with it. Please note if you are not personally collecting the cake, you need to ensure the person collecting and signing for the cake has the correct authority to sign for the cake, and understands exactly what you have ordered before they sign the form, as once they sign and leave our premises, we cannot issue any refund if you are unhappy with the cake (see cancellation section).
  1. If you change your mind and you no longer wish the cake. (Please see cancellation section for further information).
  1. If you return the cake after the 24-hour period has expired because of some issue with the cake.
  1. If you only return less than 3/4 the cake, even if it is in within the 24 timescale.
  1. If the venue has damaged the cake, and or not looked after the cake in the way that should have, after form has been signed by them or you.
  1. If you do not follow the cake care guidelines, and has caused the cake to perish, i.e. by leaving the cake in a hot environment which causes damage to the inside or outside of the cake.

PLEASE NOTE BY SIGINING THIS AGREEMENT; YOU ARE HERBY AGREEING TO THE TERMS AND CONDITIONS LAID OUT IN THIS AGREEMENT.

IF YOU ARE UNSURE ABOUT ANY PART OF THIS AGREEMENT, PLEASE DO NOT SIGN UNTIL YOUR CONCERNS/QUESTIONS ARE ADDRESSED.

Full Name of party signing this agreement

…………………………………………….. (Print Name)

Date the agreement was signed

………………………………..