The Club at Las Campanas
Santa Fe, New Mexico
GENERAL MANAGER/CHIEF OPERATING OFFICER
The Club
Santa Fe is the capital of New Mexico. Its cultural legacy reflects strong family ties with a remarkable emphasis on individuality. Its atmosphere mixes cosmopolitan sophistication and small-town friendliness. Nestled in the state's northern region, Santa Fe's residents enjoy excellent riding and hiking trails and wilderness areas, rock climbing, water sports and fly-fishing-not to mention three-season golf and tennis. As if that weren't already enough, Ski Santa Fe and Taos Ski Valley, famous for their Rocky Mountain snow, are close by.
The Las Campanas community was established in 1990 on five thousand pristine acres by the Lyle Anderson Company. The developer’s vision of Las Campanas was to create a community that blends seamlessly into the landscape. Commitment, creativity, and craftsmanship can be seen in every aspect of Las Campanas, where life is enriched by its unmistakable sense of place.
The Club at Las Campanas features two Jack Nicklaus Signature Golf Courses, a well-appointed twenty-five thousand square foot Fitness & Tennis Center with fitness, tennis and spa facilities, indoor and outdoor pools, and a forty-six thousand square foot Hacienda Clubhouse that serves as the heart of the community. Facilities also include an unparalleled Equestrian Center with a twenty-five thousand square foot indoor arena and ninety-one boarding stalls.
Although the club is open and active all year round, the high season occurs in the summer months, from Memorial Day through Labor Day, during which all facilities are open seven days a week.
The community and the club transitioned from developer ownership and control to member ownership and control in May of 2010. The current general manager/COO is leaving the club after a commendable 30 month stint in assisting with this transitional phase to pursue other similar opportunities. The new General Manager will be selected by, and report to, the member-elected Board of Directors.
Membership
The overall culture of the club is one of relaxed, unpretentious, casual ease and inclusiveness. New members are warmly welcomed by existing members whose ranks characterize diversity and a wide range of interests.
The club currently has over seven hundred active memberships, in three categories: Equity Golf, Equity Club (with limited golfing rights), and Equity Social (no golfing rights). The average age of the membership is 58. While members of The Club at Las Campanas hail from all over the country, the majority of the members are from either New Mexico or Texas.
Governance
The Club’s Board of Directors currently consists of 12 directors, including the President, Vice President, Secretary, and Treasurer. There are three “classes” of directors, each elected annually for a three-year term. Directors can be re-elected.
Financial Summary
• Annual Revenues from Operations - $13 million
• Annual Dues Income - $8 million
• Annual Gross Payroll - $5 million (approximately 100 full-time and 100 seasonal employees)
• Annual Food & Beverage Revenues - $2.3 million
• The club has been operating for the past two years at a slight profit with no dues increase or assessments.
• The club has invested $1.5 million in capital improvements over the past two years.
THE POSITION
Reporting to the President and accountable to the Board of Directors, the General Manager shall have authority and responsibility for all club operations in accordance with the policies and plans articulated by The Board.
Specifically, the General Manager will be responsible for:
Operational Leadership:
1. Having overall accountability for all club operations.
2. Providing leadership to the staff, Board and members thus assuring a cohesive operation on all levels.
3. Creating an excellent club experience for members, their families and their guests while emphasizing exceptional personal member service at all levels.
4. Providing the membership with a variety of innovative, high quality food and beverage experiences within competitive price ranges.
5. Maintenance of all Club facilities to the highest possible standards.
Financial Leadership:
6. Providing strong financial leadership, including implementing/instituting and overseeing sound fiscal policies and controls.
7. Preparing the annual operating and capital budgets for submission to the Finance Committee for comment and then to the Board for approval.
8. Fiscal management and accountability for Board-approved budgets.
Policy Leadership:
9. Creating, implementing and monitoring standard operating procedures that will ensure that all policies established by the Board are carried out.
10. Recommending appropriate policies and, where necessary, amendment of rules and regulations, and then implementing and monitoring those that are approved.
Strategic Plan Leadership & Implementation:
11. Working with the Board to envision longer-term needs and to develop strategic long-range plans to meet these needs.
12. Implementing strategic plans developed with the Board.
13. Working with the Board to introduce potential new and innovative ways to increase the membership, especially utilizing his/her contacts in the club industry.
Employee Leadership:
14. Managing the Club’s staff:
• Developing and implementing appropriate HR policies.
• Creating and maintaining a positive employee work atmosphere.
• Employing and nurturing a professional, gracious and respectful staff on all levels with deep knowledge and skills in their areas of expertise or specialization.
• Delegating responsibility appropriately as part of getting the job done and developing staff.
• Designing and implementing appropriate programs to assure that staff at all levels is given the necessary training to perform their duties at the highest level.
• Ensuring that key-staff are appropriately motivated and competitively compensated.
All of the following skills are desired and, in most cases, required.
Skills:
The successful candidate will:
1. Have proven leadership skills in order to bring together a professional and skilled staff into one cohesive unit.
2. Have a proven ability and track record of delegating responsibility to staff.
3. Understand all of the club’s fiscal operations and have the ability to create and control budgets and projects.
4. Have the ability to develop and implement written systems and controls covering all areas of the club operation.
5. Possess a strong knowledge of human resource issues and strategie
6. Possess excellent written and verbal communication skills.
7. Possess an in-depth working knowledge of food and beverage operations with a positive track record of demonstrated ability.
8. Possess a firm knowledge of golf operations (including management and maintenance of golf courses) tennis, equestrian, fitness and aquatic operations.
9. Have the ability to assist in the development and implementation of a long-term strategic plan.
10. Be business-minded with focused attention to the bottom line
Experience, Education and Associations:
1. The ideal candidate will have a minimum of ten (10) years’ experience in a member-owned high-end club, residential community/club or high-end resort community featuring multiple facilities and serving a diverse membership.
2. The candidate will be active and well respected throughout the club industry.
3. The candidate will be a proven team builder.
4. A four-year college degree is required, with a degree appropriate to being a Club GM, preferred (Business, Hotel Management, etc.) and the CCM designation is preferred.
CHALLENGES
The incoming General Manager will face a number of challenges, including:
• Providing an exceptional club experience.
• Assisting the Board with the implementation of all facets of first rate, typical, private equity club governance.
• The ability to evaluate and maintain control over all aspects of the club’s finances in order to assure that the club is presenting a high quality product to the members in the most cost-effective manner.
• A need to “pull the staff together” through leadership, appropriate delegation of responsibility, written and oral communications and demonstrated hands-on management.
• The desire and ability to develop and nurture a productive partnership/relationship with the membership, Santa Fe community organizations, local government, the Homeowner’s Association, the Las Campanas Water and Sewer Cooperatives, and key club committees.
• A need to maintain the club’s core values and traditional activities while, at the same time, anticipating and meeting the needs of an evolving membership.
Compensation is commensurate with the duties and responsibilities of the position and will be competitive with the market.
Please send cover letter and resume to Jim Muldowney, General Manager at . No telephone calls please.
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