Predict by DPD is awarded the 2015 Service Innovation Prize by YouGov Germany

•  DPD in Germany takes first place in the ‘Flexibility and configuration’ category

•  Jury praises flexible options for changing parcel delivery arrangements

•  In addition to a jury made up of representatives from science and industry, private customers on the YouGov panel are also involved in deciding on the winner of the innovation prize

Aschaffenburg, 25 March 2015 – International parcel and express service provider DPD has been awarded this year's Service Innovation Prize by the YouGov Germany organisation. The top prize in the 'Flexibility and configuration' category went to DPD for its Predict service, which is unique within the parcels business. With Predict consignees are informed in advance that their parcel is on its way, and on the morning of the delivery they are notified to the precise hour when the parcel will arrive. This forecast gradually comes down to 30 minutes in the course of the delivery itself. Online consignees can even see in real time where their parcel is at any given moment, and how many stops the parcel courier still has to make. And redirecting the parcel remains possible until just before the actual delivery is made. For this purpose consignees have a wide range of options available both online and mobile: the parcel can, for example, be diverted to a specified neighbour, to a different address or even to a DPD ParcelShop. The delivery can also be postponed to a different date.

“Our criteria in developing Predict were maximum transparency and flexibility, and this has now been confirmed by the award of the Service Innovation Prize”, states Michael Knaupe, Director of Domestic Products & Services at DPD in Germany, adding: “Predict is not just practical but ensures that the consumer's positive online shopping experience extends all the way from the placing of the order to the delivery of the parcel." In addition to the functional benefits for the customer this added emotional value was a decisive factor in the award of the Service Innovation Prize by the six-person jury, which is composed of representatives from the fields of science and industry. In addition to the votes of the jury the rating of a YouGov panel of private customers was decisive in the awarding of the prize.

The Predict service with its precise one-hour delivery window was launched by DPD in Germany in July 2014. To the present day the level of transparency and flexibility which the service provides is unique within the industry. This year the exact delivery forecast and DPD's online, map-based Live-Tracking function will be extended throughout Europe, with both services becoming available on 20 European markets. In Germany all consignees can use the parcel-tracking function to view the progress of the delivery window and their parcel on an online map. These services are free of charge to the consignee and no registration is required.

Image: Consignees of Predict parcels can also manage their parcel shipments conveniently and flexibly on their tablet or smartphone. DPD's Live-Tracking function enables them to see where their parcel is at any given time.

The image is available in print quality at https://www.dpd.com/de/Home/Ueber-DPD/Presse-Center/Pressemitteilungen.

About DPD

DPD in Germany is part of DPDgroup, the second-largest international parcel delivery network in Europe. Throughout Germany DPD has 76 depots and 6,000 DPD ParcelShops. A workforce of 7,500 and 9,000 delivery drivers are in daily operation on behalf of the company’s customers. Every year the No. 2 on the German parcels market ships around 320 million parcels – providing carbon-neutral transport operations at no additional cost to the customer.

Through innovative technology, local knowledge and dedicated customer care, DPD provides the best possible experience for both shippers and shoppers. DPD’s industry-leading Predict service is setting a new standard for keeping customers closely in touch with their delivery, with real time tracking of their delivery, a one-hour delivery window and a range of options for redirecting parcels.

As part of DPDgroup, DPD in Germany has access to over 16,000 local Pickup points across Europe, and delivers to 230 countries worldwide. DPDgroup’s 24,000 people work together to deliver over 3 million parcels each day. DPDgroup is the parcel delivery network of GeoPost, a holding company owned by Le Groupe La Poste, which posted sales of €4.9 billion in the year 2014.

Press contact

DPD Dynamic Parcel Distribution GmbH & Co. KG

Peter Rey

PR Officer

Wailandtstraße 1

63741 Aschaffenburg

Tel.: +49 (0) 6021 492-7066

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