Post of Head of Repairs Services

Recruitment Pack

Post of Head of Repairs Services

Thank you for your interest in employment with Maryhill Housing.

The recruitment pack for the above vacancy contains the following documents:

Organisational Values
Summary of terms and conditions
Staff Structure
Job Description and Person Specification
Equal Opportunities Monitoring Form

Please send your current CV, cover letter and Equal Opportunities Monitoring Form and return to Aspen People via the link here by Friday 15thJuly 2016.

Late applications will not be considered.

Our Core Values

Our Vision

“Inspiring passion in people, for our homes and for our community”

We want to inspire; we want people to feel they can do it and anything is possible. So our vision is about inspiring MHA’s people- our team and also our customers. We want to inspire people to make the most of their talents and skills and to build confidence and capacity – those people who work directly for us and people out in the Maryhill community.

Our Values

To be “friendly, honest, and respectful”

Our history

Maryhill Housing has a stock of around 3,000 houses based in the G20 postcode area. We are excited to be celebrating our 40th anniversary in 2017!

Maryhill Housing has approximately 90 staff members spread across various locations. Our Head office is on Garrioch Road and we have a local office located within our multi-storey flats at Glenavon Road. We also have a Concierge Station and two sheltered housing complexes.

The association has been involved in five main phases of development:

The rehabilitation of tenement flats on or close to Maryhill Road

New build developments in gap sites
The stock transfer of a local authority estate, linked to a phased programme of decanting, demolition and rebuild
The second stage transfer from Glasgow Housing Association of approximately 2,400 properties in June 2011.
Post transfer growth and development. We’ve been on an improvement journey since stock transfer and over the past two years have undertaken a programme of significant cultural and structural change. We’ve invested in our stock and our people and have seen increased satisfaction with our services.

Our Long Term Aims

What we’ll do:

Create a real sense of community and help people thrive
Provide the best homes and create places where people love to live, work and play
Build a reputation for excellence and being ahead of the game

How will we do it?

By making sure our people and communities shape and influence our services
We’ll listen, we’ll learn, we’ll act

Summary of Principal Terms and Conditions of Employment

Maryhill Housing is an EVH (Employers in Voluntary Housing) employer and the terms and conditions for this post are largely in accordance with EVH terms and conditions.

Salary Scale: The salary scale for the post of Head of Repairs Services is EVH Grade 9, SM3 – SM5, £42,750- £45,290per annum.

Duration of Contract: Permanent

Hours of Work: Our standard working week is 35 hours. A flexi - time system is in place, subject to appropriate service delivery to customers.

Place of Work: Garrioch Road office

Annual Leave: We offer 25 days annual leave per year

Public Holidays: 15 days per year

Pension: Maryhill Housing is a member of the Scottish Housing Association Pension Scheme (SHAPS) CARE 1/80th contributory pension scheme. This is a Defined Benefits scheme. Our pension arrangements are currently under review.

Disclosure: A satisfactory basic Disclosure Scotland check will be required for this post.

This summary is for general guidance only and will not form part of the contract of employment.

Maryhill Housing

Job Description

Role Title: / Head of Repairs Services / Reporting to: / Director of Housing Services
Grade: / EVH Grade 9 (SM 3-5) £42,750 - £45,290 / Date : / June 2016
Responsible for: / Maintenance Team
Job purpose:
To lead the Repairs Service on behalf of the association. Effectively manage external contracts and develop in-house services to deliver a high performing, value for money and customer focused repairs service.

Key Responsibilities:

To lead the Maintenance team effectively to develop a performance management culture, motivating and challenging staff to deliver the best possible results.
To appraise and develop business cases for the future potential to transfer reactive repairs and cyclical maintenance services in house.
To maintain an up to date working knowledge and awareness of technical, statutory and regulatory requirements and best practice in relation to repairs and asset management.
To ensure costs are continually scrutinized and deliver on year-on-year efficiency targets for the Repairs and Maintenance Service and the association as a whole.
To create and operate a performance management framework for the Repairs and Maintenance Service: ensuring a range of tools are used to drive performance improvements, including contract monitoring meetings, KPIs, post-inspections, customer feedback.
To have an excellent understanding of all contracts in the Repairs and Maintenance Service and effectively client these contracts to ensure the association has full control of cost and quality.
To take taking legal action to enforce contract conditions, where necessary.
To be outward looking and ensure that the association’s Repairs and Maintenance services are sector leading and learn from Best Practice from within and outside the sector.
To ensure risks around the Repairs and Maintenance Service are effectively identified, reported and actions taken to mitigate.
To develop effective policies, systems, procedures and processes that comply with regulatory requirements and build on customer feedback best practice from across the sector.
To lead the effective procurement of Repairs and Maintenance services in line with the association’s procurement toolkit and the legal procurement framework, such as OJEU legislation.
To ensure complaints are responded to timeously, in line with the association’s complaints procedure and that learning from complaints is assessed and actioned.
To compile and evaluate customer feedback on repairs service and implement necessary changes to improve satisfaction levels.
To liaise with contractors and consultants, Glasgow City Council, the Scottish Housing Regulator, Glasgow Housing Association and other relevant agencies as appropriate.
To ensure that all claims relating to reactive repairs covered by the association’s insurance policy are submitted timeously and the details passed to the Director of Corporate Services.
To liaise with the Head of Property Investment, Development lead and Head of Housing Services on mutual matters regarding repairs, factoring and planned maintenance such as low maintenance designs, defects and warranties.
To manage effectively the transfer of services in-house, including termination of existing contracts, potential TUPE of staff, ensuring continuity of service and effective communication with all key stakeholders including residents.
To ensure all in-house Repairs and Maintenance activities deliver high performing, customer focused services and value for money to the association.
Any other relevant duties as agreed with the Director of Housing Services.

Corporate Responsibility

To be a member of MHA’s Leadership Team, acting as a role model for living our operating principles (values) on a day to day basis
To support the Senior Management Team in the development and review of our Corporate and Annual Delivery Plans and Financial Business Plan and ensure risks are identified, managed and mitigated effectively
Ensure compliance with all regulatory, statutory and legal requirements and other directives
Comply with MHA’s policies including our code of conduct, health and safety, anti-fraud and bribery and equalities policies
Ensure effective communication in plain language, both internally and externally; to ensure people are informed, engaged and find it easy to access our services and contact us and understand our information and the decisions we make
Maximise the use of ICT to improve efficiency, increase productive and develop new and existing services
Produce accurate and timely performance information and data, including information required for regulatory and statutory returns and agreeing and implementing actions arising from internal and external audits
Actively seek ways to engage customers in shaping and influencing our services, seek and use feedback, including working positively to support our tenant scrutiny group and Registered Tenants Organisations

Person Specification – Head of Repairs Services

Essential / Desirable
Experience and Knowledge

Extensive demonstrable experience of delivering a maintenance or repairs service to customers in a social housing environment or equivalent.
Excellent understanding of the regulatory and legal framework surrounding the delivery of repairs and maintenance services to Scottish social housing tenants and factored owners
Experience of formal contract management in a repairs and maintenance setting
Detailed knowledge and experience of procurement of repairs and maintenance services
Knowledge and experience of Health & Safety legislation, including building regulations and CDM requirements, affecting housing repairs and maintenance, including legionella and asbestos.
Experience of ensuring effective IT interfaces are in place

Knowledge of repairs and maintenance of similar stock to that owned by the association

Skills and Abilities

Excellent leadership skills including motivating and challenging staff to deliver continuous service improvements.
Excellent communication skills, both verbal and written
Proven ability to programme manage a variety of projects to time and budget
Ability to develop high quality business cases to appraise options to develop and enhance services
Ability to manage complex budgets, including timely identification and mitigation of budgetary risks.
Ability to innovate and transform services to become more customer focused and deliver better value for money
An excellent understanding of processes, systems and how to drive system efficiency
Excellent customer focus and ability to develop partnerships with key stakeholders including residents
Ability to develop excellent policies and procedures that set clear expectations around staff and contractor performance
Excellent computer literacy skills, including the use of MS Office and relevant housing repairs and maintenance software for reporting and analysis

Qualifications

Possession of a relevant professional qualification or knowledge and ability at an equivalent level

Full membership of a relevant professional body

Other Requirements

Commitment to the values of Maryhill Housing
Flexibility to work out with office hours, e.g. ability to attend evening committee meetings & focus group meetings

Hold a driving license and have use of a car, insured for business use, during the working week