Andrew Mansfield
514 State St. Street · Ann Arbor, MI
(734) 345-9105 ·
SUMMARY OF QUALIFICATIONS
· Managed staff of 13 and projects worth $9M
· Helped acquire $2M in new business through presentations with prospective clients
· Received top satisfaction rating from clients in 2011 and 2012
PROFESSIONAL WORK EXPERIENCE
Talk Wireless, Ann Arbor, MI October 2007 – Present
Customer Support Manager (September 2011-Present)
· Recruited, hired, and managed staff of 13 including system managers, system engineers, call center staff, and training engineers. Managed projects up to $9M.
· Worked with largest US cell phone companies to optimize networks including identifying locations for towers and optimizing network frequency and reception. Clients included Cingular Wireless, Sprint, and US Navy.
· Updated Senior Vice President through monthly progress presentations and participated extensively in pitches for prospective clients including acquisition of Voice Mobile account ($1M) and AT&T account ($1M).
· Oversaw installation of probes in vehicles to measure strength of cell phone signals and accompanying desktop applications that monitor strength.
· Received number one satisfaction rating from clients beating out Europe and Asia region (2011, 2012).
Systems Manager (October 2007-Augut 2011)
· Supervised team of system engineers, hardware engineers, and sales personnel on domestic and international project engagements (US, Europe, Africa).
· Established and coordinated test-lab environment to beta-test products with initial customers. Created feedback mechanism between developers, testers, and customer support teams to enhance product quality.
· Determined all presales and training requirements with customers including size of servers, amount of probes, and efficiency statistics for reporting.
National Association of Grocery Stores, Detroit, MI May 2005 – September 2007
Network Administrator
· Trained all 50+ employees on software and hardware issues, managed IT helpdesk, purchased all new IT equipment and software.
· Handled more than 20 daily IT requests with 96% customer satisfaction.
Luxury Hotels, Detroit, MI May 2002 – April 2005
Hotel Assistant Manager
· Worked on team managing hotel operations of 500-room property including supervision and training of 8 person staff.
· Selected as Employee of the Month by Luxury Hotels.
EDUCATION
Oakland University Detroit, MI May 2007
Bachelor of Science, Information Management
· Relevant coursework: Project Planning & Implementation, Business Systems, Introduction to Operations Systems, and Fundamental of Networking
ADDITIONAL INFORMATION AND SKILL
· Advanced Microsoft Visio, Project, Excel, PowerPoint
· Microsoft Certified Professional (2002, Server Enterprise Systems)
· Volunteer Work includes American Heart Association and organizing food drives for Detroit homeless
· Completed various Triathlons and Marathons (including 2004 Army Marathon)