Student Banking Department of Education and Training
DETE-64030 – Commonwealth Bank of Australia (Standing Offer Arrangement)
SCHEDULE A: ORDER
The below Schedule A must be read in conjunction with the Queensland Government’s Standing Offer Arrangement Conditions Version 004 - dated 1 July 2012 located via: www.hpw.qld.gov.au, along with any additional standing offer arrangement conditions as detailed in Schedule 3 – Additional Provisions.
No. / Reference Clause No. / Contract – Reference Clause Title / Contract Details1. / Arrangement Number / No. DETE-64030
2. / 1.1 / Customer
School’s bank account details for remuneration / Name:
ABN:
Address:
School Account Name:
BSB:
Account Number:
3. / Customer’s Contact Officer / Name:
Position:
Telephone:
Email:
4. / 1.1 / Contractor / Name: Commonwealth Bank of Australia
ABN/ACN: 123 123 124 / 48 123 123 124
Address: Level 2, 11 Harbour Street, Sydney NSW 2000
Telephone: 1800 674 496
Facsimile: 1300793924
Email:
5. / 1.1 & 43 / Contract Commencement Date / <Insert the Contract Commencement Date>
6. / 1.1 & 43 / Contract Completion Date / <Insert Contract Completion Date> (The maximum available length is three (3) years. After this time a new Operational Agreement should be executed.)
7. / 1.1 & 43 / Contract Term / The Contract Term will commence on the Contract Commencement Date and, unless terminated sooner in accordance with clause 61 of the Standing Offer Arrangement Conditions Version 004 - dated 1 July 2012, will continue until the Contract Completion Date.
8. / 1.1 / Delivery/Site / The Delivery/Site will be as per Schedule 2 above.
9. / 1.1 & 46.2(a) / Delivery Period / Student Banking Services will be delivered by the Contractor as requested by the Customer on an ad hoc basis throughout the Contract Term.
10. / 1.1, 11, 48 & 49 / Goods and/or Services and Pricing / Student Banking Services are to be provided in accordance with DETE-64030.
11. / 1.1 & 48 / Approved Expenses / There are no Approved Expenses for which the Contractor is entitled to be reimbursed under this Arrangement.
12. / 1.1 & 45 / Project Manager / Name: Colleen Anderson
Position: Principal Finance Officer
Telephone: 07 3034 5815
Facsimile: 07 3034 5890
Email:
For operational issues/enquiries, please contact the Customer’s or Contractor’s (as appropriate) Contact Officer as listed in items 3 and 4 of this Schedule.
For issues regarding the Pre-Qualified Panel, please contact the Project Manager.
13. / 46.2(b) / Provision of the Goods and/or Services - milestones / There are no milestone dates applicable to this Contract.
14. / 46.2(d) / Provision of the Goods and/or Services - periodic or recurrent Services / Student Banking Services are to be provided in accordance with DETE-64030.
15. / 46.5 / Provision of the Goods and/or Services - Customer assistance / There is no assistance to be provided by the Customer to the Contractor under the terms of this Contract.
16. / 1.1 & 47.1 / Performance of Key Personnel / There are no Key Personnel applicable to this Contract.
17. / 55.2(a)(ii) / Confidentiality / Deeds of Privacy and Confidentiality are not required under the terms of this Contract.
18. / 56.2 / Privacy & Personal Information
19. / 62.1(a) / Notices relating to the Contract - Customer’s address for notices / Address:
Facsimile
Email:
Contact Name:
20. / 62.1(b) / Notices relating to the Contract - Contractor’s address for notices / Address: Level 2, 11 Harbour Street, Sydney NSW 2000
Facsimile No: 1300 793 924
Email:
Contact Name: Veronica Howarth
21. / 63.9 / Complaint Management / Name: Anne Starr
Position: Director, Business Services Category Management
Email:
ADDITIONAL TERMS AND CONDITIONS
The following is a list of additional terms and conditions. In the event of any discrepancy or conflict between any clauses listed in this document and the Deed of Agreement for DETE-64030, the clauses listed in this document will take precedence.
Definitions
The following definitions will apply to this Contract. Other capitalised words and expressions used in this document are defined in the Standing Offer Arrangement Conditions Version 004 - dated 1 July 2012. In the event of any conflict between the definitions contained within this document and the above Standing Offer Arrangement Conditions, the definitions contained within this document will take precedence.
“End User” means the parent, carer, guardian or student utilising Student Banking services from the Contractor.
1 Operation of this document
1.1 This Schedule A: Order acts as a ‘standing order’ between the Customer and Contractor under the terms and conditions of the Standing Offer Arrangement DETE-64030 between the Department of Education and Training (DET) and the Contractor.
1.2 The Customer may purchase any of the items listed in item 10 of Schedule A, during the period listed in items 5, 6 and 7 of Schedule A.
1.3 For clarity, a summary of the operation of documentation is:
1.3.1 DETE-64030 - Deed of Agreement
· This is the head agreement between DET and the Contractor.
· This agreement contains the terms and conditions of the Standing Offer Arrangement.
1.3.2 Schedule A: Order (this document)
· This is an agreement between the Customer (school) and the Contractor.
· This document should be used when a Customer wishes to engage the services of the Contractor. This standing order allows the Customer to engage the services as per DETE-64030.
· The Schedule A: Order must be signed by the School Principal.
· The Schedule A: Order must be signed by Commonwealth Bank of Australia, Branch Manager.
2 Objective/Scope
2.1 The Department of Education and Training (DET) encourages students to develop a regular saving habit and a responsible attitude towards personal financial management by participating in a student banking program. The provision of student banking services contribute to encouraging students in developing healthy saving habits from an early age.
2.2 The scope of the Contract extends to student banking services only. All other banking services are excluded and Contractors will not be permitted to market any services other than student banking to state schools under this Contract.
2.3 At the discretion of the school Principal, the Contractor/s may be provided access to students to conduct presentations on student banking services and student financial management in general. The Contractor/s will be afforded the opportunity, subject to the approval of the school Principal.
2.4 Under the provisions of the proposed Arrangement, individual schools will enter into a Contract with a Contractor for the provision of the Student Banking Services. Schools may enter into a Contract with a Contractor for a maximum period of three (3) years.
3 Services required
3.1 The Contractor is required to provide, at a minimum, the following services:
· Market the student banking Services to schools in a form agreed by the Principal in writing;
· Open an account for a student relying upon a request received on school premises, if accompanied by an approval from the student’s parent or guardian;
· ensure that students may make deposits into their accounts at least weekly (during school terms);
· provide students with acknowledgements of deposits;
· provide a web-based student banking facility with user information and guides for use by the School Banking Coordinator;
· provide student banking services; and
· provide either telephone and/or internet based support to users of the student banking services, including students, parents, school staff and DET personnel.
4 Termination
4.1 The termination or expiration of DETE-64030 – Deed of Agreement (Head Agreement) will result in the immediate termination or expiration of this Schedule A: Order (Operational Agreement)
5 Remuneration
5.1 The Contractor is to provide remuneration to Schools and provide the Service without cost, risk or liability to Schools.
5.2 The Contractor pays remuneration at 5% up to a maximum of $10.00 per individual deposit (i.e. maximum $200 individual deposit) per quarter to the School/s.
5.3 The Contractor will pay a minimum payment of $25.00 per quarter provided at least one deposit is received from the school per quarter.
5.4 The Contractor will pay $5.00 for every ‘activated account’ via the School Banking program per quarter. The Contractor will also pay $5.00 for students that deposit for the first time even if their account was opened prior to starting primary school. The Contractor will pay a minimum payment of $25.00 per quarter provided at least one deposit is received form the school per quarter.
5.5 Remuneration will be paid on the agreed day each calendar quarter, commencing from the date that a Contract is entered into between the Contractor and an individual School.
6 Interest to Student
6.1 The Contractor will pay 0.01% per annum interest on student balances. Interest will be paid into individual student accounts on a quarterly basis.
6.2 The Contractor has nominated the following factors that will affect the rate of interest paid to students:
6.2.1 Customers are eligible for bonus interest if they make a deposit into the account and no withdrawals each calendar month.
7 Fees and Charges
7.1 Fees that are not disclosed may not be applied during the term of the Arrangement without the express written approval of the Principal.
7.1.1 The Contractor has nominated the following fees associated with delivery of services:
· No monthly account fee and no withdrawal fees;
· An Access Fee ($2.00) will be charged on withdrawals made through ATM’s of ASB Bank in New Zealand, Commonwealth Bank in Indonesia and Commonwealth Bank in Vietnam; and
7.2 International ATM and EFTPOS Fees; 3% of transaction value (Transfers made at a Commonwealth Maestro EFTOPS purchase), $5 + 3% of transaction value.
8 Area of Supply
8.1 The Contractor is offering to provide the Services to all DET schools as per the link below: http://education.qld.gov.au/directory/schools/index.html
9 Performance Obligations of the Contractor
9.1 The Contractor:
· will not discriminate between schools or between students as to services or level of services provided, whether based on size of school, number of students participating, location or otherwise;
· will ensure that student banking facilities are operated in accordance with all laws and with the Code of Banking Practice;
· will pay a competitive interest rate, with interest being calculated on the daily balance and paid quarterly in arrears;
· will not charge any fees for the facility except for transactions on non-Contractor-operated automatic teller machines (ATM) and ancillary services, for example, bank cheques;
· will pay a commission on deposits made where a School Banking Coordinator collects, verifies and enters cash deposits to the Contractor’s banking system, and ensures deposits and deposit information is sent to the Contractor;
· will advise the Principal, in writing, of any variations in interest rates in advance of implementation of any changes; and
· will advise the Principal in writing when funds are in possession of the School Banking Coordinator, held at the risk of the Contractor.
10 Key Personnel
10.1 The Contractor has nominated in the table below an Account / Contract Manager to act as liaison between the Contractor and the Principal in respect of matters relating to the Arrangement.
10.2 The Contractor has nominated in the table below a Project Manager who will oversee Services delivered to individual schools, and act as first point of contact for students, parents and carers and school staff in respect of day to day matters and/or issues arising from provision of the Services. The Project Manager will be empowered to make decisions on behalf of the Contractor and address emergency/additional requirements that arise on a day to day basis.
Key Personnel Name / Position within OrganisationAccount / Contract Manger / Neil Chattin / Associate Director, Institutional Banking
Project Manager / Veronica Howarth / Head of Youth and School Banking
10.3 The Principal reserves the right to refuse to accept any individual Key Person and request that the Contractor organise a replacement acceptable to the Principal.
11 Help Desk
11.1 The Contractor has a dedicated School Banking Helpdesk to provide information on banking issues and processing time delays.
11.2 The School Banking Helpdesk is based in Parramatta, NSW. The Helpdesk consists of 6 multi-skilled operators as well as a Team Leader. The Helpdesk is available from Monday to Friday, 9am to 4pm (Sydney time). School Banking Co-ordinators can also email the School Banking Helpdesk with any enquiries. The email address for the Helpdesk is:
11.3 All enquiries relating to a student’s Youthsaver account can be made at any Commonwealth Bank branch or by calling the Commonwealth Bank General Enquiries call centre on 13 2221, 24hrs a day, 7 days a week.
12 Training, Service and Support
12.1 The Contractor is required to provide training material in respect of the student banking process for students, parents and carers, school staff and DET personnel. Training material is to be provided in a number of forms including paper- and internet-based material. The training material is to enable school staff, or other persons authorised by the School, to efficiently facilitate the Contractor’s student banking processes.
12.2 The Contractors methodology for the delivery of Training Service and Support is located at Attachment 1.
13 Web Site / On-Line Portal
13.1 The Contractor provides internet-based banking services as part of the Services through the School Banking Web-Based System (to be renamed ‘School Banking Portal’ in 2015). This is the primary system used to support the School Banking program.
13.2 Each registered School Banking Co-ordinator has unique login and password details which enables them to facilitate the School Banking program at their school. The system enables the School Banking Coordinator to:
· Add new students (to make their first School Banking deposit)
· Process weekly School Banking deposits
· Transmit weekly deposits to the Bank (funds will be credited to individual student accounts overnight)
· Place reward item orders for individual students (this is a recent upgrade from a manual process in 2014)
· Access various reports including a ‘Consistent Savers Report’, ‘Transmission Report’, ‘Commission Report’, ‘Student Database’ and ‘Student Rewards Order Report’.