TTL 180

Professional Truck Driver Certification

TransportationTruckingand Logistics Cooperative Work Experience (CWE) TTL 180 and CWE 281

Participant Workbook

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Table of Contents

Professional Truck Driver Certification......

TransportationTrucking and Logistics Cooperative Work Experience (CWE) TTL 180 and CWE 281

Participant Workbook......

Introduction......

Class Outcomes......

Career Goals......

Career Pathway Plan......

Situational Scenarios......

Scenario One......

Scenario Two......

Scenario Three......

Company Safety Policies......

Company Endorsements......

Endorsement Worksheet......

Company Procedures......

Driving Time Session One......

Driving Time Session Two......

Driving Time Session Three......

Driving Time Session Four......

Driving Time Session Five......

Final Review......

180 Observation Assessment......

Professional Truck Driver Certification Time Record

Work Agreement – Cooperative Work Experience

Terms and Conditions......

CWE Application Form......

Petition for Graduation......

Introduction

The TransportationTrucking Cooperative Work Experience (CWE) ensures that additional truck driving experience necessary for excellent and reliable driving skills is completed. This workshop covers work processes and procedures at the specific company site where the driver is employed.

This course requires that you complete a 16-hour lab, drive on the road for at least 100 hours with a driver trainer and pass all assessments distributed throughout the session with at least a 95% passing rate.

Class Outcomes

By the end of this class, you will be able to:

  1. Document 200 hours on the road with 100 of those hours with you as the driver and with a driver-trainer in the second seat.
  2. Document 1,000 hours with driving application in four seasons.
  1. Describe and demonstrate internal company policies.
  2. Identify strategies and protocols to effectively manage challenging situations that happen throughout the driving process.
  3. Pass the final assessment with a score of 95% or better.
  4. Demonstrate knowledge of the Trucking/Trucking/Logistics Industry, the career pathways for advancement in this industry, and identify personal career goals. Demonstrate knowledge of the Trucking/Trucking/Logistics Industry, the career pathways for advancement in this industry, and identify personal career goals.
  5. Attain the Professional Truck Driver Certification Certificate through Clackamas Community College.

Overall Participant Behavior

Throughout this cooperative work experience process, your driver trainer will be evaluating you on the following elements:

  1. Accepts correction, direction and feedback on performance without becoming defensive

  1. Functions as a contributing member of the participant training team

  1. Acts personably to other participants in the workshop

  1. Fully participates in training activities

  1. Follows safety guidelines and work practices

  1. Follows attendance guidelines, including dependability and punctuality

  1. Adapts to new processes and practices

  1. Attends each day in proper attire and follows good hygiene practices

Career Goals

Previously, you attended the TTL 101 course that focused on the career pathway and asked you to identify some of your initial career development aspirations in the transportationtrucking and logistics industry. We will review the pathway document and identify additional goals you have identified as significant to your future in this industry.

This course provides the context for earning the Professional Truck Driver Certification designation through an understanding of the interrelationship between the Transportation/Trucking/Logistics sector and the overall economy.

The importance of how individual drivers interact with the public and adhere to the policies and procedures of their employer are stressed throughout the course. The topics addressed in this course support the learner’s achievement of the measurable learning outcomes designed in TTL 180 TransportationTrucking and Logistics CWE.

The trucking industry includes companies engaged in motor freight transportation and warehousing. These include areas such as local and long distance trucking or transfer services, establishments engaged in the storage of farm products, furniture and other household goods, or commercial goods of any kind. This also includes the operation of terminal facilities for handling freight, both with and without maintenance facilities.

  • Local and long distance trucking without storage
  • Local and long distance trucking with storage
  • Courier and moving services
  • Farm product warehousing and storage
  • Refrigerated warehousing and storage
  • General warehousing and storage
  • Special warehousing and storage
  • Terminal and joint terminal maintenance facilities for motor freight transportation

The opportunities across the transportationtrucking and logistics industry are numerous for those that participate in the field. Currently, there is a shortage of workers in this industry and now is the time to establish a clear career path to move yourself forward as a transportationtrucking and logistics professional.

Truck Companies Seek Couples to Fill Shortages”

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TTL 180

BY SUSAN GALLAGHER, ASSOCIATED PRESS

HELENA, Mont. -- Jim and Eva Sisler began traveling the country nearly 10 years ago, a couple of empty nesters in their 50s with a desire to see new places and build some assets before retirement.
Driving from California to New Jersey in two days, using layovers to visit historic sites in the South or ethnic restaurants in Detroit, the Sislers pack in a lot. Back in Montana, they revel in the simple pleasures of home. It's a nice change from life in an 18-wheel truck.
U.S. trucking companies want more people like the Sislers, to deal with what the companies fear will be a worsening shortage of long-haul drivers. The industry is launching an ad campaign for recruitment and is particularly interested in older couples, free of concerns about missed family time and perhaps looking to replace worn-out jobs with new ones before retirement.

Putting two at the wheel helps business: The hours a truck legally can operate double, and freight arrives sooner. Some of the customers demanding just-in-time deliveries, which cut the need for large inventories and warehousing, pay extra for team driving.
It works for the Sislers, who began driving in 1998 after moving from California to Montana to help their son build a house. With that project finished, Jim Sisler looked for work. He alarmed his wife by enrolling in truck-driver training -- often a 3- to 6-week course -- and suggested she do the same.
"I said, 'You can do this, too, darling. You can be a truck driver,' " he said.

When Sisler drove urban buses in California and Eva Sisler was a homemaker, both knew they'd be home every night. Now they sleep mostly in a truck, usually one of them in the cab's bed while the other drives. Paid by the mile, the Sislers earned more than $100,000 together last year as drivers for Watkins & Shepard Trucking Co. and have built a retirement account.
The United States has about 1.3 million drivers of long-haul, heavy trucks, roughly 20,000 fewer than needed, according to American Trucking Associations, an industry group based in Alexandria, Va. A 2005 study the associations commissioned projects a shortage of 111,000 drivers by 2014, a gap attributed partly to retirements and inadequate recruitment, plus increased demand for trucking.
Additionally, federal security requirements were tightened after the Sept. 11, 2001, attacks. The government established new requirements for transporting hazardous materials, and many companies prefer drivers authorized to transport those materials. In the right quantity, a load of butane lighters and certain cleaning supplies constitute hazardous material.
Reaching out to a larger segment of the labor force is critical to the future of an industry long reliant on men working solo, said Ray Kuntz, Watkins & Shepard chief executive and incoming chairman of the associations. The study found drivers cited time away from home and unpredictable schedules for getting home as reasons for quitting more often than money.
Long-distance haulers of general freight averaged $17.62 an hour in February, according to the U.S. Department of Labor, which calls the job outlook favorable.
Joey and Terri Lynch of Athens, Wis., became a driving team about 15 years ago after he lost the lease on his grocery in suburban Chicago and she left a job as a manager in a JCPenney store. "I worked in high heels and business suits for all that time, and then got in a truck," said Terri Lynch, 59.
Schneider National puts the Lynches on the road for three weeks at a time, followed by three off.
"You can't tell somebody whether they're going to like driving a truck," said Joey Lynch, who listens to audio books on the road. "You have to get out and try it."

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Facilitator Guide – TTL 180

Career Pathway Plan

As you just reviewed, there are many pathways to follow in the TransportationTrucking and Logistics Industry. Let us begin looking at the pathway you would like to follow going forward.

Directional Question / Planning Response
  1. Where would you like to be in 5 years with the company?

  1. What personal and professional benefits will you gain from this pathway?

  1. What education classes will you need to take to get there?

  1. What else will you need to do to prepare yourself for that position?

Situational Scenarios

Review the following scenarios and work in teams to identify strategies, troubleshooting processes and appropriate actions.

Scenario One

Tom arrived at his work site approximately 5 minutes before his shift was due to start. Upon arrival, he found out that he has a delivery, with a scheduled delivery due time in 30 minutes. The customer is located about 20 minutes away from the terminal and the customer is one that does not like their shipments to be late and expects all deliveries to be on time. Since the load is not completely un-loaded, he quickly loads the remaining shipments and after a quick pre-trip inspection, he departs for the customer’s location.

Consequently, Tom arrives at the customers 25 minutes late. The customer was furious because it now affects his delivery schedule to his customers. The customer began yelling at Tom and telling him that he is going to switch transportation companies unless he gets a discount for this fiasco. Tom becomes angry with the customer yelling at him as he tries to explain the situation, but the customer wants no part of his excuses.

As the customer’s voice rose, so does Tom’s. Before long, they are in a shouting match. The customer tells the driver to unload the freight and never come back. The customer said they do not expect to pay for this shipment since it was so late. Tom says that would not be possible and continued to speak in a non-friendly tone. After the freight is unload, Tom heads back to the terminal. By the time Tom gets back to the terminal, his supervisor has already received a call from the customer about the driver’s attitude and actions.

Scenario One Questions

  1. What errors did Tom make in the process?
  1. What challenging situations did Tom face through this scenario?
  1. What improvements could have been made throughout this situation?
  1. What does your company policy state that affects some of the items described in this scenario?
  1. What would you have done differently if you were Tom?

Scenario Two

Mike has worked for his company for 6 years and has been driving the same equipment each day. Today is no different from any other day, with Mike arriving atwork 15 minutes early. After getting his assignment for the day, Mike goes out and gets into his tractor and proceeds to hook up to his trailer. He hooks up his equipment and does a quick, but incomplete inspection of both the tractor and trailer. Mike checks his bills, and heads out to his first stop.

He turns on the radio and gets on the freeway. No more than 10 minutes into his trip, the left rear outside tire on the trailer, blows out. This is not a good time to have a blowout, as he is in the far left lane and must get the vehicle back under control and to the right shoulder. In the process of regaining control, Mike almost hit a car and finally is able to get the vehicle onto the shoulder. Mike stops the vehicle and puts out his warning devices behind his vehicle. Mike calls dispatch and tells them he is on the shoulder with a flat tire. He asks if they could send a tire man out to help with changing the tire. Mike had to wait for an hour and half for the tire man to come and change the tire.

Mike looks at the time and discovers he is now running about an hour behind schedule and tries to make it up. In the process, Mike is stopped by the highway patrol for speeding.

Scenario Two Questions

  1. What errors did Mike make in the process?
  1. What challenging situations did Mike face through this scenario?
  1. What improvements could have been made throughout this situation?
  1. What does your company policy state that affects some of the items described in this scenario?
  1. What would you have done differently if you were Mike?

Scenario Three

Paul is a new driver for his company, having been there for only five months. Paul started out on the dock loading trailers and when given the opportunity to get his CDL, he got it and starting driving for his company. Paul starts the day like all others, by getting his bills. After checking the bills against the load manifest, Paul hooks up his equipment and does a pre-trip inspection.

When Paul arrives at his first customer, Paul discovers heis short one pallet for this customer. Paul calls dispatch and tells them that he is short one pallet for this customer. Dispatch says they will locate the missing pallet and will get back to Paul. Paul relays this information to the customer. The customer states that the missing pallet contains the parts to put together the other pallets, and they need it ASAP. Paul relays this to dispatch and leaves to go to his next customer. After delivering to his fifth customer, Paul finds the missing pallet, but it is damaged and appears to be missing cartons.

Paul returns to the first customer to deliver the missing pallet. The customer is not happy with Paul for not delivering the shipment complete in the first place. The customer is also frustrated because they received an incomplete pallet. The customer is also not happy about the missing parts/cartons.The customer proceeds to share his rage with Paul and lets him know he will expect a discount of some sort for this error. Paul does his best to stay calm but his non-verbal communications are getting in the way. The customer tells him to stop rolling his eyes and pay attention to what he is saying. Paul finally retreats and heads back to the dock.

Scenario One Questions

  1. What errors did Paul make in the process?
  1. What challenging situations did Paul face through this scenario?
  1. What improvements could have been made throughout this situation?
  1. What does your company policy state that affects some of the items described in this scenario?
  1. What would you have done differently if you were Paul?

Company Safety Policies

The company has certain safety requirements that all employees should adhere to at all times. Describe these safety policies and what can happen if one were to violate any of these policies (this includes warehouse and driver safety).

Safety Policy Elements / Description / Examples / Violation Steps

Company Endorsements

The following picture shows the different types of CDL Endorsements. The types of endorsement the company supports are listed on the page. On the next page, describe the endorsement and its requirements.

Questions