NCFE Level 2 Certificate in Introduction to Cabin Crew

Candidate Learning Log

600/0474/5

Candidate Name:

Centre Number:

Centre Name:

Signatures

Candidate: Date:

Tutor/Assessor: Date:

Internal Moderator*: Date:

External Moderator*: Date:

* for completion if part, or all, of the evidence has been sampled by the Internal and/or External Moderator

Page No.
Section 1: Overview / 2
- / About this qualification / 2
- / What you need to cover / 2
- / Tracking your evidence / 3
- / How your evidence is checked / 3
- / How you get your certificate / 3
- / Opportunities for further education and training / 4
Section 2: Planning and tracking your assessment / 5
- / Completing your learning log / 5
- / Example unit / 6
- / Unit 01 Working as cabin crew / 7
- / Unit 02 Airline health, safety and security / 11
- / Unit 03 Aircraft emergency situations / 15
- / Unit 04 Dealing with passengers on board an aircraft / 21
- / Unit 05 Cabin service – selling techniques / 27
- / Unit 06 Making passenger announcements on board an aircraft / 32
- / Unit 07 Employment rights and responsibilities in the passenger transport sector / 33
Section 3: Additional information / 35
- / Additional support requirements / 35
- / Appeals or complaints / 35
- / Malpractice / 35
About NCFE / 36
- / Enquiries / 36
- / Equal Opportunities / 36
- / Data Protection / 36

Section 1 - Overview

About this qualification

Thank you for choosing an NCFE qualification. This learning log is yours to keep and is a place to record your progress.

The NCFE Level 2 Certificate in Introduction to Cabin Crew has been accredited by the regulators for England, Wales and Northern Ireland[1] and is part of the Qualifications and Credit Framework (QCF). Its Qualification Accreditation Number is 600/0474/5.

This qualification has been supported by GoSkills the Sector Skills Council for Passenger Transport. The qualification will be part of the Additional Specialist Learning catalogue for the Travel and Tourism. For more information on the Diplomas, visit the NCFE website (www.ncfe.org.uk/diplomas) or speak to your Tutor.

What you need to cover

This qualification is made up of a set of learning outcomes and assessment criteria that describe what you need to be able to do, and things you need to know to achieve your qualification.

The qualification consists of 6 mandatory units and one additional unit.

Mandatory units

Unit 01 Working as cabin crew
Unit 02 Airline health, safety and security
Unit 03 Aircraft emergency situations
Unit 04 Dealing with passengers on board an aircraft
Unit 05 Cabin service – selling techniques
Unit 06 Making passenger announcements on board an aircraft

Additional unit

Unit 07 Employment rights and responsibilities in the passenger transport sector

To achieve the NCFE Level 2 Certificate in Introduction to Cabin Crew you must achieve the 6 mandatory units. Unit 07 is additional unless you are taking this qualification as a Technical Certificate – in which case Unit 07 is mandatory.

Section 1 - Overview

Tracking your evidence

During your course your Tutor/Assessor will ask you to carry out work either in the classroom, in your workplace or at home which you’ll keep as evidence of your learning.

The work you produce (evidence) will be assessed by your Tutor/Assessor to make sure you’ve covered everything in sufficient detail. Your evidence could be made up of a combination of:

¨ written work or class notes

¨ products or samples of practical work

¨ case studies

¨ simulated activities or role play

¨ work placement diaries

¨ learning logs

¨ video or audio recordings

¨ other appropriate formats suggested by your Tutor/Assessor.

When all of your evidence is gathered together in a file or folder, this becomes your portfolio.

Your centre and Assessor may have systems that they use to plan and monitor your assessment. These may be computer-based (eg using ‘e-portfolio’ software) or paper-based (using forms or checklists). These systems are designed to show how each piece of evidence meets which learning outcomes and assessment criteria.

How your evidence is checked

After your Tutor/Assessor has assessed your work, another member of staff - the Internal Moderator - will review it. An External Moderator from NCFE will visit your centre. The External Moderator’s role is to make sure your work has been assessed to NCFE’s requirements. They’ll do this by checking a sample of candidates’ portfolios – which may include yours. They also may wish to talk to you about the content of the course and the work you’re doing.

How you get your certificate

Once you’ve built up your portfolio of evidence and your Tutor/Assessor and the Internal and External Moderators are satisfied it meets the standards, you’ll be awarded the NCFE Level 2 Certificate in Introduction to Cabin Crew.

Section 1 - Overview

Your centre will send a signed certificate claim form to NCFE when they and the External Moderator have signed off your completed portfolio. NCFE will send your certificate to your centre within 10 working days of us getting this form. Your centre will either forward the certificate to your home address, or tell you that it’s available for you to collect it.

Opportunities for further education and training

After successfully completing this qualification, you may like to go on to further study in the same or a similar subject. This might include:

¨ NCFE Level 2 Certificate for Resort Representatives

¨ NCFE Level 2 Diploma in the Principles of Travel and Tourism

¨ NCFE Level 2 Certificate in Travel Services

¨ NCFE Level 2 NVQ Diploma in Travel Services

¨ NCFE Level 3 Certificate in Travel Services

¨ NCFE Level 3 NVQ Diploma in Travel Services

Section 2 - Planning and tracking your assessment

Completing your learning log

This section of the log will help you keep track of the work you’ve done and the work you still need to do to finish your portfolio.

It will also help your Tutor/Assessor, Internal and External Moderators find their way around your portfolio so they can assess it or check it. Your Tutor/Assessor will make sure you’re completing your log correctly.

Overleaf is a sample page similar to those you’ll find in the rest of this log. Use the columns to write down what evidence you’ve put in your portfolio and to show your Tutor/Assessor and the Internal and External Moderators where it’s located.

You and your Tutor/Assessor and/or an independent witness must sign and date the individual pieces of work in your portfolio. Once you’ve completed your portfolio, your Tutor/Assessor will sign the front of the log, to show that they’re satisfied you’ve completed it correctly.

Section 2 - Planning and tracking your assessment – Example unit – Customer Care

What you’ve done to show this / Portfolio page number / Additional links to evidence / IM/EM signature if sampled
You will: Understand customer care
You can:
1.1 Demonstrate effective
‘customer care’ / Observation on placement / 3 / 21, 24
1.2 Identify the benefits of
good customer care / Report / 2 / 7
1.3 Describe the effects of
poor customer care / Project / 8-11 / 6

Unit 01 Working as cabin crew

What you’ve done to show this / Portfolio page number / Additional links to evidence / IM/EM signature if sampled
You will: Know the roles and responsibilities of crew
You can:
1.1 Outline the different roles cabin crew may have to undertake
1.2 Describe the responsibilities associated with the cabin crew roles
1.3 Identify the chain of command on an aircraft
1.4 Describe the roles of the ground staff that cabin crew will interact with

Unit 01 Working as cabin crew

What you’ve done to show this / Portfolio page number / Additional links to evidence / IM/EM signature if sampled
You will: Know aviation terminology used by cabin crew
You can:
2.1 Identify IATA (International Air Transport Association) codes that are used by airlines and airports nationally and internationally
2.2 Define key industry terms
2.3 Describe the different types of duties cabin crew may be scheduled to undertake, including different types of stand by

Describe the different types of duties cabin crew may be scheduled to undertake, including different types of stand by

Unit 01 Working as cabin crew

What you’ve done to show this / Portfolio page number / Additional links to evidence / IM/EM signature if sampled
You will: Know the pre and post flight duties that cabin crew undertake in the crew room
You can:
3.1 Describe the duties undertaken by cabin crew before the pre-flight briefing
3.2 Describe the importance of time keeping prior to a pre-flight briefing
3.3 Identify the elements of a pre-flight briefing
3.4 Identify the elements of post-flight briefing
You will: Be able to take part in a pre-flight briefing
You can:
4.1 Receive and relay Safety Equipment and Procedures (SEP) information during a pre-flight briefing
4.2 Complete documentation relating to a pre-flight briefing in readiness for the flight

Unit 01 Working as cabin crew

What you’ve done to show this / Portfolio page number / Additional links to evidence / IM/EM signature if sampled
You will: Understand the importance of maintaining industry standards
You can:
5.1 Explain the importance of time keeping
5.2 Explain the importance of grooming and uniform standards
5.3 Describe personal presentation standards on and off duty and during stopovers
5.4 Explain the importance of task management and prioritisation of tasks
5.5 Explain the importance of customer relationship management (CRM)

Unit 02 Airline health, safety and security

What you’ve done to show this / Portfolio page number / Additional links to evidence / IM/EM signature if sampled
You will: Know airline health and safety documentation and legislation
You can:
1.1 Outline current legislation and regulations related to airline Health and Safety
1.2 Identify key points of the Air Navigation Order (ANO) used to protect the health and safety of the airlines crew, aircraft and passengers
1.3 Identify documents airlines use to record health and safety events on board an aircraft

Unit 02 Airline health, safety and security

What you’ve done to show this / Portfolio page number / Additional links to evidence / IM/EM signature if sampled
You will: Understand the role of cabin crew in ensuring the safety and security of passengers and crew
You can:
2.1 Outline the key points of the legislation relating to aviation security
2.2 Describe security measures taken pre flight, in-flight and post flight
2.3 Identify restricted articles and dangerous items
2.4 Describe types of threat that relate to the aviation industry
2.5 Explain the procedures for dealing with on board security incidents
2.6 Explain the importance of checking passenger boarding cards in relation to security

Unit 02 Airline health, safety and security

What you’ve done to show this / Portfolio page number / Additional links to evidence / IM/EM signature if sampled
You will: Be able to maintain passenger compliance
You can:
3.1 Perform a safety demonstration
3.2 Carry out cabin secure checks
You will: Understand how medical issues are dealt with by cabin crew
You can:
4.1 Describe passenger signs and symptoms of minor and serious medical issues
4.2 Describe passenger treatment of minor and serious medical issues
4.3 Identify restrictions crew face on board when giving first aid

Unit 02 Airline health, safety and security

What you’ve done to show this / Portfolio page number / Additional links to evidence / IM/EM signature if sampled
You will: Understand how medical issues are dealt with by cabin crew
You can:
4.4 Describe the types of on board first aid kits
4.5 State which external bodies are able to assist crew during and after a first aid situation