Résumé

MR. IBRAHIM AHMED eLABBADI

IBRAHIM AHMED ElABBADI

Mobile: +97455183938

Email:

PERSONAL PROFILE:

NATIONALITY: SUDANESE.

PLACE AND DATE OF BIRTH: DOHA, 1989.

MARITAL STATUS: SINGLE.

ADDRESS: Doha -old airport street no (843) BUILDING No (125).

CAREER OBJECTIVE:

To be part of an achievement-driven environment where I can contribute to the success of the organization with my exceptional knowledge and wide experience in different fields and high level of professionalism.

I'm a creative thinker. I like to explore alternative solutions to problems and have an open mind about what will work best. I'm efficient and highly organized. This enables me to be as productive as possible on the job.

I have several years of experience in a variety of fields including IT, Sales, Customer Care and Social Media. In addition to my office experience, I have strong communication and administrative skills.

EDUCATION:

2006-2010

Computer Man College, Khartoum, Sudan

The degree of B.Sc. (honors) in Information Technology with CG-PA (2.7).

Training courses:

  1. Certification from Udemy in Inbound Digital Marketing Course.
  2. Certification from Udemy in Google Analytics for beginners Course.
  3. Certification from HP Life in Social Media Marketing Course

EXPERIENCE:

MARCH 2016- May 2016

1- Deals TV Affiliate Marketing(Freelancer) Main Tasks and Responsibilities:-

  • Manage relationships with the affiliate partners.
  • Help grow revenue and affiliate marketing activity.
  • Research and source new affiliate opportunities and partners

MAY 2012- JAN 2016

2- beIN SPORTS Media group (New Media Services(OTT) and Anti-Piracy Activities ) Main Tasks and Responsibilities:-

  • Delivering Customer Service to beIN customers through Social Media platforms (such as Facebook, Twitter).
  • Keep an eye on social media posts directed at (or about) beIN from customers or the general public by using a fresh desk.
  • Resolve all the technical issues( first time installation, setup and updating )
  • Second level support for the dealers.
  • Handle all the received emails from the customers (Inquiries, complains and suggestions).
  • Dealing with the refund cases.
  • Monitor the channels streaming & keep an eyes on the quality of the channels always.
  • Checking the Apps updates.
  • Improves system performance by identifying problems, recommending changes.
  • Track the IP rebroadcasting (Social media such as Twitter, Facebook, YouTube, Ustream and Daily motion) to block it.
  • Track the DTH and OTT rebroadcasting pirates.
  • Deploy the tools and approaches to investigate and tackle piracy in respected region.
  • Analyzing of all pirate devices to be found in MENA.

Key Accomplishments:

  • Managed a high-volume workload within a deadline-driven environment.
  • Reduce the piracy from using beIN platform (DTH) via IP rebroadcasting.
  • lead the night shift to handle large volume of inquiries and complaints via e-mail or Posts during big events ( for example world cup 2014)

Call center Operator/Customer care:

  • Answer inbound calls as well as assist customers who have specific inquiries.
  • Provide personalized customer service of the highest level.
  • Build customer’s interest in the Services and product offered by the company.
  • Recover the Supervisor Place in his off days.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

June 2009-July 2009

3- AL-Sraiya Trading & Contracting Company (trainee), Main Tasks and Responsibilities:-

  • Troubleshooting system and network problems and Diagnose and resolve technical hardware and software issues.
  • Setting up new users’ accounts and profiles and dealing with password issues.
  • Stay current with system information, changes and updates.
  • Installing and configuring computer hardware operating systems and applications.

Technical Skills:

  1. SharePoint server 2003, 2007.
  2. Microsoft server 2003, 2008 (have experience in active directory).
  3. HTML, Visual basic studio 2003, 2008.
  4. Digital Marketing, SEO.
  5. Google Analytics.

Skills AND EXTRA CURRICULAR ACTIVITIES:

  1. Arabic is mother tongue.
  2. Very good in both spoken and written in English language.
  3. Strong team player.
  4. Strong communication skills, both written and verbal.
  5. Strong relationship-building ability, proactive, results-oriented, and resourceful.
  6. Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail.
  7. Agility and reaction.
  8. Able to work under pressure.

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