NONCREDIT STUDENT AND FACULTY SUPPORT ASSISTANT1

MIRACOSTA COLLEGE

MIRACOSTA COMMUNITY COLLEGE DISTRICT

(E) = Essential job function06/12/09

NONCREDIT STUDENT AND FACULTY SUPPORT ASSISTANT1

CLASS TITLE:NONCREDIT STUDENT AND FACULTY

SUPPORT ASSISTANT

BASIC FUNCTION:

Working as a team member, under the direction of the Dean, Community Education with the assistance of the Noncredit Student and Faculty Support Specialist, provide support for noncredit students, department chairs, faculty, and instructional aidesby performing a broad range of general support service tasks and specific technical duties as assigned.

REPRESENTATIVE DUTIES:

  1. Provide technical assistance and information to students and staff about all noncredit programs and courses including enrollment requirements, processes, fees, location of classes, etc. Assist credit students and instructors when possible and refer credit faculty and students to other departments when appropriate.(E)
  1. Request and evaluate transcripts from other high schools and colleges for granting credit in the Adult High School Diploma Program (AHSDP). Analyze transcripts for courses and units completed; course level, content, unit value, and grading system using appropriate reference materials. Determine students’ eligibility for graduation. Consult with students regarding graduation when necessary. Prepare monthly graduation list.(E)
  1. Provide information and assistance to staff, counselors, faculty and administrators in the interpretation and clarification of AHSDP registration, graduation, academic policies, requirements, and procedures.(E)
  1. Coordinate registration and graduation activities.
  1. Advise students about AHSDP graduation requirements, course selection and scheduling. Provide information and assistance related to a wide variety of student services/activities and District functional areas.(E)
  1. Register new and continuing students by reviewing and processing forms and rosters; review and determine status of applications and forms; collect fees and enroll students in desired classes; resolve student complaints; make enrollment changes for students; notify students of need for additional information. (E)
  1. Research, review, and update student records. Enter a variety of data into the computer to update student information; compile information; prepare and maintain a variety of records, reports, and files. Document and enter grade changes.(E)
  1. Prepare and transmit correspondence regarding students. Respond to requests from other educational institutions and agencies involving the verification of student status and records. Ensure proper releases are on file to safeguard student privacy.
  1. Input and verify noncredit class schedule information for database and publication of Community Education Bulletin, update changes in database, and monitor associate faculty hours to ensure they don’t exceed allowable maximums. Prepare, print, review, and amend confirmation letters for noncredit faculty.
  1. Schedule facility (Community Learning Center) use by internal and external users and maintain facility use calendar. Submit appropriate work requests. Prepare invoices for external groups as required.
  1. Create and maintain Continuing Education web site and postings on the electronic marquee.
  1. Arrange for faculty substitutes. Maintain faculty and instructional aide contact information
  1. Orient noncredit faculty to payroll procedures, absence reporting, etc. Refer to appropriate office when needed. Collect, process, and monitor time sheets and absence reports. Assist faculty in processing Travel Requests, field trip forms, reimbursement, material and book requests. Orient new faculty to program, college and department procedures. Teach faculty and instructional aides to use web-based attendance and grade reporting functions and other database record-keeping; assist as required.(E)
  1. Provide administrative assistance to department chairs and Noncredit Career Counselors. Use a variety of computer applications to record, maintain data, and generate reports.
  1. Type a variety of documents including correspondence, memos, lists, announcements, labels and instructional materials, instructor evaluations, course outlines and curriculum changes from oral instructions and rough or clear copy. Maintain confidentiality of examinations and other information received; compose and type correspondence and memos independently as required.
  1. Collect, process and post student account and non-student account transactions using computerized fee-collection system. (E)
  1. Count and control monies collected daily at the CLC; coordinate daily cash replenishment and interim deposits based on volume of money collected and prepare funds to be sent to proper bank account or district office. (E)
  1. Administer and oversee the administration of a variety of skill assessment and career exploration tests. Score tests with computerized scoring equipment and scanner. Ensure security of testing supplies.(E)
  1. Inventory and order testing supplies and textbooks for noncredit classes. Maintain security of tests.
  1. Process Purchase Requisitions; receive, inventory, shelve and distribute supplies.
  1. Provide emergency duplicating services for noncredit and credit faculty, and unlock classrooms when needed.
  1. Provide work direction to student workers and temporary registration staff as assigned.
  1. Assist students and faculty to obtain materials from the Learning Resource Center or audio-visual equipment from Media Services as needed.
  1. Greet and direct visitors at the CLC. Distribute visitor parking permits as needed.
  1. Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:

High school course, curriculum, and graduation requirements.

Intermediate to Advanced Microsoft Word, Excel, and databases, e-mail clients, and Internet browsers.

Correct English usage, grammar, spelling, punctuation and vocabulary.

Pre-algebra level mathand beginning college level English.

Recordkeeping techniques.

Modern office practices and procedures.

Positive customer service techniques and telephone etiquette.

Interpersonal skills using tact, patience and courtesy.

Data entry.

ABILITY TO:

Interpret and explain rules, regulations, procedures, policies regarding student registration, transcript evaluation, and graduation requirements.

Establish priorities and work effectively and independently with many demands on time.

Analyze situations accurately and adopt an effective course of action.

Maintain records and prepare reports.

Use effective telephone and email techniques.

Communicate clearly both orally and in writing.

Understand and follow oral and written directions.

Proofread.

Perform detail-oriented tasks.

Use current word processing applications, spreadsheets and databases to prepare complicated correspondence, reports and other documents.

Self-monitor performance and correct discrepancies.

Remain flexible.

Work as a team member, interact with colleagues, students and the general public in a calm, professional, positive manner in all situations.

Listen actively.

Operate computer, copier, scanner, and other office equipment.

EDUCATION AND EXPERIENCE:

Equivalent to an Associates degree and one year closely related experience in a service environment.

LICENSES AND OTHER REQUIREMENTS:

Not applicable.

WORK DIRECTION, LEAD AND SUPERVISORY RESPONSIBILITY:

Student employees and temporary registration staff.

CONTACTS:

Public, students, faculty, administrators, other departments, high school counselors.

PHYSICAL EFFORT:

Primarily sedentary with intermittent standing, walking, bending or stooping; occasional light lifting and carrying of objects weighing 25 pounds or less; ability to travel and/or drive to a variety of locations on and offcampus.

EMOTIONAL EFFORT:

Ability to develop and maintain effective working relationships involving appropriate interactions and communications personally, by phone and in writing with a variety of individuals and/or groups of individuals from diverse backgrounds on a regular, on-going basis; ability to concentrate on detailed tasks for extended periods of time, and to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

WORKING CONDITIONS:

Primarily busy, indoor office environment subject to frequent constant public, student and employee contact and interruptions by phone and in person; intermittent exposure to angry and/or verbally aggressive individuals; exposure to constant background noise; may be required to work during days, evenings, or weekends on an as-needed basis.

MIRACOSTA COMMUNITY COLLEGE DISTRICT

(E) = Essential job function06/12/09