Position Description and Accountability Statement

UWA Sport Pty Ltd

UWA SPORT PTY LTD

POSITION DESCRIPTION AND ACCOUNTABILITY STATEMENT

POSITION DETAILS

Position Title:
Front Desk Attendant / Position Number:
Business Unit:
Central Services / Classification:
Band 1 (Casual Rates Schedule B)
Permanent/Contract:
Casual Contract / Award/Agreement:
Enterprise Agreement
REPORTING RELATIONSHIP

POSITION CONTEXT

UWA SPORT MISSION STATEMENT
To provide high quality sport and recreation opportunities and experiences at UWA through membership and participation.
AIMS
To provide and manage sport, fitness and recreation programs, services and facilities required to meet the needs of the University community.
To promote amateur sporting and physical recreation amongst members as an essential feature of University life; and
For that purpose, to encourage and assist in the formation amongst members of sporting and physical recreation clubs and to support and coordinate the activities of clubs so formed.
VALUES
UWA Sport embraces the Olympic values of Sportsmanship, Education, Exceeding One’s Expectations, Happiness, Solidarity and Friendship to complement the core values of The University.
STRATEGIC PRIORITIES
To improve the quality of the student learning experience.
To improve the quality and impact, and productivity of research and research training.
To improve the University’s positioning and reputation, and to develop strategic relationships and community engagement.
To develop our people and resources.

POSITION OBJECTIVES AND ACCOUNTABILITIES

POSITION OBJECTIVE:
To provide effective and efficient customer service and front desk support. To be responsible for overseeing the administrative duties in the area of Memberships, Programs and Leagues, Rentals and Point of Sale.
MAJOR ACCOUNTABILITIES:

To provide customers with high quality support and attend to their enquiries in a timely manner.
To provide high quality support to the Operations team.
To provide high quality customer service support.
To provide high quality administrative support within the Memberships, Programs and Leagues, Rentals and Point of Sale.
To meet key performance indicators identified in the strategic and business plans.

POSITION RESPONSIBILITIES AND OUTCOMES

Key Accountabilities
Administration – 85%

To provide assistance to the Reception and Administration Supervisor in day to day tasks.
To assist the Reception and Administration Supervisor in ensuring all policies and procedures are adequately implemented and continuously reviewed.
To ensure all customer queries are adequately managed and responded to.
To ensure cleanliness and tidiness of the Front Desk areas and foyers.
To provide general administration support and maintain the filing of documentation.
To ensure customers are assisted with kiosk sales and general counter sales.
To ensure all course enrolment forms are processed.
To ensure reservations and bookings are processed.
To assist with appointments with Association staff is diarised and processed.
To ensure all till receipts and expenditures are balanced daily.

Other duties – 10%

To be an integral part of the UWA Sport team.
To assist in the delivery of key events.
Other duties as directed.

Occupational Health and Safety - 5%

To comply with the University’s, UWA Sport Pty Ltd and other regulatory bodies’ policies and procedures.
To take reasonable care to ensure personal health and safety in the workplace.

Key Performance Indicators

To provide adequate support to the Reception and Administration Supervisor when required and in a timely manner to meet the UWA Sports’ Operational Priorities Plan and Service Level Agreement.
To maintain and update policies and procedures as per the requirements of the UWA Sport.
To ensure customers are provided with high quality support on a daily basis.
To ensure all customer correspondence is adequately responded to in a polite and timely manner.

To complete booking forms when requests are made, rental contracts are signed and returned and all payment made 14 days prior to the commencement of a membership, program and league rentals.

To make certain all documentation regarding each booking is kept together and filed away in the corresponding file.
To ensure the Occupational Health & Safety and all other compliance processes are met.

SELECTION CRITERIA

Essential

Excellence in customer service
Excellent communication skills
Experience in handling cash and managing a cash register
Excellent time management and organisational skills
Demonstrated keyboard typing at a minimum 50 words per minute
Strong computer skills and literacy
Excel within the area of conflict resolution
Ability to prioritise tasks and maintain a high level of work during peak periods
High level of adaptability and a proactive approach
A Class C Licence; First Aid Certificate; National Police Clearance
Knowledge of the Sport and Recreation industry
Experience in retail sales.
Relevant Certificate III or higher

Desirable

Working with Children Check
Class software experience
OHS training / awareness
Responsible Service of Alcohol Certificate