Duty Front of House Manager – Tobacco Factory Theatres

Thank you for your interest in the role of Duty Front of House Managerfor Tobacco Factory Theatres.

Further information about Tobacco Factory Theatres can be found on our website

This application pack includes:

  • Information on the role
  • The Application Process

We hope that this pack will help with any questions you might have about the job and the application process. However, if you have any further queries please email: .

We look forward to receiving your application and thank you for your interest in working for Tobacco Factory Theatres.

Application process

CV and covering letter (maximum 2 sides of A4 each) detailing your relevant experience and what you can bring to the role.

Please send to . In the subject bar please write ‘Duty Front of House Manager’. Or post to Job Applications, Tobacco Factory Theatres, Raleigh Road, Southville, Bristol, BS3 1TF.

Applications by: 10amMon 12 February 2018.We regret that applications received after this time cannot be considered.

Interviews:Thu 15 February 2018

Expected Start Date:ASAP

Please see the next page for details of the role.

The Role –Duty Front of House Manager

Tobacco Factory Theatres is looking for a new Duty Front of House Manager at an incredibly exciting moment for the theatre. In 2018 we prepare to open a second theatre space in the autumn and continue to further expand our programme of engagement, participation and development opportunities for young people, artists and audiences.

We require a flexible, reliable, proactive and friendly member of staff who can work evenings and weekends, managing the Front of House operations during shows.

Key Tasks:

  • Manage the Front of House team during performances, with responsibility as the most senior member of staff during evening performances.
  • Represent the theatre in a helpful and friendly manner; ensuring the highest standard of customer care while maintaining the unique, approachable and accessible persona that Tobacco Factory Theatres is known for.
  • Work alongside the Box Office and Technical departments to ensure the smooth running of the theatre during public performances.
  • Most responsible staff member for dealing with emergencies while on duty. This includes first aid, evacuations etc.
  • Work with other FOH staff and volunteers to upsell merchandise and programmes.
  • Cash up and reconciliation of nightly takings.
  • Key-holding responsibilities, including locking up the building at the end of the night.
  • Other related tasks asked of you by the Box Office Supervisor or Operations Manager.
  • Positively and proactively respond to customer needs and enquiries, including resolving difficult situations and involving the Operations Manager in complaints where appropriate.
  • Run the FOH operations during off-site productions in venues around Bristol.

Required skills:

  • Must have excellent customer service experience at a managerial level.
  • Key-holding responsibilities.
  • Experience of managing a team of staff.
  • Cash handling and banking experience.
  • Good bar experience.

Desirable:

  • Previous work in a theatre.
  • Experience with the Box Office system Spektrix.
  • An up to date First Aid certificate.
  • An up to date Fire Marshall Certificate.
  • An up to date Health and Hygiene certificate.
  • Experience of stock takes, stock control and beer line cleaning.
  • Efficient in using Microsoft Word and Excel programmes.

Working hours: 10 – 20 hours per week consisting of mainly weekday and weekend evening shifts.

Hourly rate: £8.75

"The future of theatre lies in places like this."

Jonathan Miller

—

PatronMrs Mary Prior CVO MBE

Trustees Sarah Smith (Chair), Andrew Allan-Jones, Bertel Martin, Kate McGrath,

Mark Panay, John Retallack, Chris Sims, Anna Southall

Company no. 04536120 / Charity no. 1097542