Volume 3: Human Services Policy and Funding Plan 2015-19, update 2017-18
Chapter 4: Activity descriptions
Contents
Activity information
Service delivery tracking
Output group
Output
Objective
Description of the service
Client group
Service delivery
Service redevelopment
Monitoring and review
Service Agreement
Human Services Standards
Monitoring performance
Performance measures
Key performance measure 1: Number of new cases
Data collection information
Key documents
Mandatory
Volume 3: Chapter 4: Activity descriptions1
Activity information
Service delivery tracking
Service delivery tracking activity? Yes
Output group
Child protection and family services
Output
Specialist support services
Objective
Leaving care support services aim to assist young people to successfully transition from out-of-home care to independent living.
Description of the service
Leaving care services include the following:
•Leaving care mentoring (LCM) provides young people, 15–21 years old, with opportunities to interact with supportive adults to assist them to engage in community activities
•Post care support, referral and information services support young people 16–21 years old who require assistance in their transition to independence once their custody or guardianship order expires for the final time
•Leaving care brokerage provides flexible support funding for young people 16–18 years old transitioning from state care, and those young people up to 21 years old who need support after leaving state care
•Leaving care support for Aboriginal young people.
Description of leaving care pilots
•Better Futures-a post care support service (Better Futures) is a new post care support service operating in the South Division as part of Roadmap for Reform.The Better Futures pilot runs until June 2018 and is subject to a set of monitoring rules in CRISSP that have been established for the purposes of evaluation.Better Futures is not subject to service delivery tracking through the pilot period.
•Barwon Leaving Care pilot is operating in the Barwon Area of West Division until June 2018 andwill trial a new leaving care service delivery model to improve outcomes for young people in-out-of- home care. The Barwon pilot will be subject to a set of monitoring rules in CRISSP that have been established for the purposes of evaluating the pilot.The Barwon pilot is not subject to service delivery tracking through the pilot period.
Client group
The target group is young people who are 16 to 21 years and were living in care on or after their 16th birthday. They are eligible if they have been on a family reunification order, a care by Secretary order or a long-term care order; and on leaving the care of the Secretary, are of an age to, or intends to, live independently.
Service delivery
Community service organisations(CSOs).
Service redevelopment
The department will continue to monitor service provision, and where necessary, may amend service specifications or funding allocations based on community needs or in response to changes to government policy and priorities.
Monitoring and review
Service Agreement
The Department of Health and Human Services monitors and reviews the organisation’s compliance with the Service Agreement’s requirements set out in the terms and conditions and schedules including the Applicable Departmental Policies. The Service Agreement is used to manage funding provided through the department for services delivered by community service organisations and local government authorities.
The Service Agreement includes two Applicable Departmental Policies:
- Department of Health and Human Services Policy and Funding Guidelines
- Service Agreement Information Kit
The Service Agreement Information Kit provides information on the Service Agreement terms and conditions (chapter 3) and Applicable Departmental Policies (chapter 4). The Service Agreement Information Kit must be read in conjunction with the Department of Health and Human Services Policy and Funding Guidelines.
Human Services Standards
Organisations funded to provide services to clients are required through the Service Agreement to meet the gazetted Department of Health and Human Services Standards (Human Services Standards) and can be monitored in relation to their compliance with these Standards.
Organisations funded through this activity are subject to independent review and accreditation requirements under the Human Services Standards, except where exempted by the department.
Monitoring performance
Funding is subject to the delivery of specified targets in performance measures. Where actual annual performance is less than 100 per cent of target performance the funded organisation should provide the Department of Health and Human Services with a justification for retaining full funding.
Performance measures
Key performance measure 1: Number of new cases
Definition / This performance measure is the number of new cases opened.Aim/objective / The aim of this performance measure is to identify the number of new cases that were opened for clients who receive either direct services or are linked to the necessary services to support them in their transition to independent living or support them to continue to live independently during the reporting period.
Target / Provided in Service Agreement.
Type of count / Cumulative
Counting rule / Count the number of new cases that were opened during the reporting period.
Monitoring frequency / Monthly
Data source(s) collection / Client Relationship Information System Service Provider (CRISSP)-youth case.
Service delivery tracking.
Definition of terms / A client is defined as a young person 16–20 years old receiving leaving care support.
Data collection information
Data collections comprise data management systems and data sets.
Data collection name / Data management system / Data set / Reporting cycleService delivery tracking (SDT) / FAC/SAMS2 / SAMS2/Service delivery tracking data set. / Monthly
Leaving care / CRISSP / CRISSP leaving care / Monthly
Key documents
Mandatory
Commonwealth Transitioning to Independence from Out-of-home Care
Department of Health and Human Services Management Response to Inhalant Use
Program Requirements for Residential Care Services in Victoria
Care and Transition Planning for Young People Leaving Care Framework
To receive this publication in an accessible format, emailService Agreement Communications<>Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne.
© State of Victoria, Department of Health and Human Services, 1 July 2017.
Where the term ‘Aboriginal’ is used it refers to both Aboriginal and Torres Strait Islander people. Indigenous is retained when it is part of the title of a report, program or quotation.
ISSN2207-8347 (online)
Available on the department’s website
Volume 3: Chapter 4: Activity descriptions1