Volunteer Role Profile
RoleInformation Resource Centre Volunteer
Role summaryProviding help and guidance to clients accessing the Resource Centre in our Hackney Office and admin support to the front of house team
Suggested InvolvementOne day per week minimum suggested for around 6 months
Location4 Tyssen Street, Hackney, London E8 2FJ
Supervised byInformation Resource Centre Officer
Why get involved with Shelter?
More than one million people a year come to us for advice and support via our website, help lines, and national network of services. We help people to find and keep a home in a place where they can thrive, and we tackle the root causes of bad housing by campaigning for new laws, policies and practice.
As a Volunteer, you will be an invaluable part of our team as we strive to provide the people of Hackney with free, expert housing advice from trained advisers on a wide range of housing and debt issues including homelessness, housing applications, housing benefit. You can provide valuable assistance to the front of house team as we support thousands of clients a year and are committed to delivering more of what we do to the people who need us most.
Main Tasks can include
- Meeting and greeting clients
- Giving out information and leaflets and supporting clients to use our website
- ‘Signposting’ people to other services if we are unable to help
- Updating and maintaining our agencies database
- Support Clients to use Choice Based Lettings systems
- Assisting Clients with form filling
- General basic admin, such as photocopying, scanning, creating client files and filing
Skills and Abilities Required
- Experience of working with the public
- Interest in social welfare law e.g. housing; welfare benefits; debt; community care
- Effective communication skills and the ability to understand the needs of our customers
- Ability to organise your own work, manage your time and work on your own initiative
- Ability to use computers and programs such as Word and Excelto a good standard and confident to show/support others
- Willingness to follow Shelter’s policies, including volunteering, health safety, equality diversity confidentiality
Induction, Learning Development
To enable you take part in this opportunity Shelter will
- Provide a volunteer pack including a Handbook and all Policies and Procedures
- Provide e-learning: Equality & Diversity, Health and Safety, Data Protection, Case Management Systems
- Provide relevant training, coaching and shadowing to enable you to fulfil your role
- Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy
Benefits of Volunteering with Shelter
- Supporting and learning about the work of a large national charity
- Developing transferable skills
- Enhances your CV, we can help you to update this and will provide references when you leave our services
Next Steps
- Please apply online by clicking the ‘apply for this position’ button for the application form. Alternatively, if you have received an application pack via post or email, please complete the application and return it to . After you have applied, we will invite successful candidates to an informal interview to discuss the role further.
- As this role may require you to handle sensitive information, we are obliged to carry out a basic DBS check
- Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us (using the email stated above), if you require more information.
This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role description does not form part of any contract of employment.