Marilena Tsetsi

Profile

Senior international experience in consulting, training, coaching and management of strategic global, cross-business projectsand teams, including Business & Operational Transformation & Excellence, Strategic Planning, Lean Management, Change Management, Process Managementand important Financial dimensions, in various functional areas and industries.

Certified Master Black Belt (Lean, DMAIC, DFLSS expert), Quality leader, CMMI; recognized as a thought leader in designing, applying and deploying quality and improvement disciplines to Business and Software Engineering processes.

Extensive managerial and technical experience in the Healthcare products, the automotive industries – knowledge of the Energy, FMCG, Pharmaceutical and highly regulated environments and the Financial industries.

Fluent in French, English and Greek.

Experience

Transformation & Excellence, Lean 6 Sigma, Change Management Consulting(owner) – 2013; Senior Consultant (Valeocon Management Consulting) — 2008-2012

Consulting, executive education & training, project management, coaching and support to senior management and operational teams in the industrial, financial, consulting services areas : Lean, 6sigma-DMAIC, DFLSS, Lean Management, KAIZEN, TPM/OEE/5S/VM/VSM/QRQC/8D,Lean IT, Business Process Management, Business & Operational Transformation & Excellence, Strategic Planning, Change Management, PLM, Consultant-Trainer for AFNOR Compétences…

  • Energy Leader: Operational Excellence awareness sessions for Executives and Champions; introduction to Lean management and Thinking for middle management; Training (GB, BB) design & delivery, scoping, coaching, facilitation (>400days) of GB and BB projects in many functions of the Commercial and Services Direction, the Real Estate Direction and the Sourcing Department.
  • Pharma Industry:consulting and coaching to introduce Operational Excellence in the support functions; GEMBA improvement project in the Washing & Sterilization area: VSM, 5S, Visual Management, Change management, Lean Management, SOPs simplification; Baseline & improvement project in the dispensing area through DMAIC, quick wins and risk analysis(FMEA); Developed OPEX program governance, Exec Committee training and coaching, improvement project portfolio
  • Aerospace Industry: Workshop facilitation to improve the new product introduction and development process: Value Stream Maps AS-IS/TO-BE, improvement actions plan with regulatory compliance
  • FMCG leader: Lean 6Sigma coaching of all European R&D GB and BB projects in France and Switzerland.
  • Nuclear Energy: design, implementation of a specific to industrial investment projects methodology
  • Automotive Supplier: Champions and GB trainings; coaching of LSS projects in the production, logistics, supplier relation areas.
  • Small Household Equipment: GB,BB training andLSS projects coaching in production/engineering, Quality Control, product verification & validation and IT; Lean IT assessment and implementation.
  • Insurance: Yellow and Green Bel training,project scoping, coaching (~100days) of + 20 BB projects in different functions-New Services and product introduction projects coaching (DFLSS).
  • Banking: Procure To Pay. Diagnostic - baseline, benchmark, TO-BE process design and implementation with KPIs identification; Roles and responsibilities, monitoring and governance. ImprovementProjects portfolio Delivery.
  • IT Services provider, French Public Sector: YB and GB trainings design & delivery to the IT Direction across France.

Indirect Sourcing manager (Corporate Initiatives Group, General Electric Europe) — 2004-2007

Responsible for building and leading the indirect sourcing organization for all GE Business Units (Commercial Finance, Money, Infrastructure, Industrial, Healthcare, NBC) in France and Belgium (+$600MM), including:

•Build and manage a central team (15 persons) to drive cross Business and cross functions price deflation projects and deliver measurable incremental annual savings (+$10MM);

•Identify, coordinate, and negotiate more than 100 cross-business and cross-country contracts.

•Conducted Lean 6 Sigma analysis to improve the Sourcing processes performance, consolidate suppliers (+7000), ensure sustainability of results and 95% compliance to Corporate agreements.

•Conduct market research, pan-European RFP and business cases for “small buy” outsourcing.

European Service Customer Care manager (GE Healthcare – Clinical Systems) — 2002-2004

Designed, implemented and managed a centralized European Customer Relationship Centre (60 - people unit). Front and back office consolidation, spare parts direct sales & invoicing, new CRM implementation; technical support implementation: level 1 (UK) and 2 (in 6 countries) for the cardiology and clinical systems (+100,000 units of installed equipment base, $20MM services operations revenue).

Managed the European Remote Operations Centers for Radiology systems, achieving 90% sustainable remote fix rates; successfully implemented 24-7 technical support for Medical Imaging Archiving systems.

Led European Customer Issue Escalation Process, Customer Satisfaction Surveys and metrics (NPS).

European IT Operations & Support Manager (GE Medical Systems – e-business/IT) — 2001-2002

Responsible for Computer Operations, European HelpDesk and regions infrastructure support (+5000 end users), IT Assets Management, Business Object and PC-based business applications maintenance, Telecom/Network deployment. 90-people unit, 16 countries, +$20MM budget.

Achieved 10% base cost reduction. Introduced service levels and quality plans with partners and suppliers; completely redesigned functions into a customer-focused organization.

Quality leader, Six-Sigma Master Black Belt, Global Quality Assurance Manager(GE Medical Systems – e-business/IT) — 2000-2001

Master Black Belt: certified in 2000, coached more than 100 6σ projects (savings +$2.5MM), provided more than 60 days of 6σ training; adapted and deployed Design For Six Sigma to Business processes simplification and supporting Information Systems development.

Quality leader/Champion: achieved 87% IT employees certified; 97% trained; 41 GB, 4 BB, 3 MBBs.

Quality Assurance: Quality System design and implementation, successful FDA inspections for IT and internal ISO audits management globally.

Software Engineering, Quality Assurance, Methodology, global leader (GE Medical Systems – e-business/IT) — 1997-1999

Design, implementation and administration of IM Quality System and document repository. First successful ISO certification audit in Europe for IT. Design, implementation and global deployment, of the IM development methodology (Process, Guidebook and associated procedures) integrating Design For Six-Sigma, International Software models (CMMI) and standards and Quality System.

Methodology Leader, Information Technology and Systems Direction

PSA, PEUGEOT-CITROEN—1992-1997

In charge of Information Systems (re) engineering, analysis, design methods and processes. Functional responsibility for 20 persons; “Year 2000” conversion and migration processes definition. Initial assignment as IT project leader for Finance and Human Resources Business applications (IT).

Research Scientist, General Directorate for Science, R & D, Laboratory of Atmospheric Physics & Chemistry, University of Paris VII

Commission of the European Communities—1988-1991

Conducted doctoral research on the role of Methyl Iodide in the chemistry of the low troposphere in an oceanic medium: metrology, spatial and temporal distribution at coastal areas, and coupling of Iodine and Sulphur chemistry.

Education

University of Paris IX Dauphine — DESS on Information Management and Data Banks (1991)

University of Paris VII — DEA, PhD (unpublished) on Atmospheric Pollution Chemistry & Environment Physics (1987 - 1991)

University of Paris VI — 2 Modules of Master of Information Technology (1988)

National Technical University of Athens— Diploma in Chemical Engineeringwith honors (1986)

Other

Certified trainer and Training Partner for AFNOR Competencies (2013)

CMMI certified (2008)

Sciences Po (Institut d’Etudes Politiques Paris) — Strategic Finance (2007)

GE —Green Belt, Master Black Belt, Quality leader/Champion, Change Acceleration Process; Quality Assurance Auditor (1998 to 2000)

GE — Manager Development courses (1998 to 2004)

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