SANDIYA SHYAM
Palakkad
Mailing Address
C/O K.SHYAM
SREEVALSAM / KIZHEAPPAT (HO)
KANIYARKODE (PO)
THIRUVILWAMALA, TRISSUR
KERALA
PIN: 680594
MOB: 8113853086
OBJECTIVE
To be a part of progressive organization which facilitates professional growth and utilization of my skills and accomplishments, while educating myself with new methodologies & strategies to remain competitive in the market.
I have 10 years experience in the Shipping and Logistics Industry specifically in the Customer Service area, and I am now looking for a career change after re-locating from Dubai to Kerala.
I have now done 6 months career oriented crash course on Medical Transcription from Tranzmedisolutions, Palakkad, Kerala.
Professional Experience
- 10Years’ experience in Import & Export Operations and Customer Service.
- Worked with Inchcape Shipping Services L.L.C (Dubai) as Senior Customer Service Executivefrom September 2010 to December 2014.
- Worked with Trident Freight LLC, (RHS Group Co) Dubai as a Customer Service Executive since September 2008 to July 2010 as Customer Service Executive.
- Worked with Best Logistics, Dubai (Sharaf Group of Companies) as a Customer Service Executive (LCL Consolidation -Import & Export) from December 2004 to January 2006.
- Worked with Consolidated Shipping Line (India) Pvt. Ltd, New Delhi, a leading NVOCC, Air Freight, and Sea Freight Consolidators as a Customer Service Executive from July 2003 to May 2004.
Job Responsibilities and Experience – In Detail
Duration: From July 2003 – May 2004
Organization:Consolidated Shipping Line (India) Pvt.Ltd.
Designation:Customer Service Executive
- Handling locally and internationally Sea Export and Import Shipments, working closely with the operations and Sales team.
- Coordinating on the arrival of shipments on clearance, delivery and payments.
- Preparation of Export Documents (Pre shipment & Post shipment), correspondences related to Port & Customs, preparation of Invoices, Debit note Credit note etc.
- Handling Customer's enquiries and Complaints quickly and efficiently.
- Co-ordinating with customers for shipment follow-up & Attending customer calls.
- Keeping a track of various stages of shipment and informing the concerned shipper/Overseas agent.
- Shipment follow-up with transporters/Shipping lines.
- Arranging local transportation etc.
- Preparation of House / Master Bill of Lading
- Follow up with customer’s on the confirmation of the House Bill of Lading
- Providing confirmation to the shipping line on the Master Bill of Lading
- Sending Manifest to the discharge port agents prior vessel arrival at destination
- Surrendering of MBL
- Invoicing & Job Closing
Duration: From Dec 2004 – Jan 2006
Organization:BEST LOGISTICS LLC
Designation:Operations Assistant
Job Profile:
- Co-ordinating with CFS on Stuffing of the Export Consol Box
- Obtaining the Stuffing Report from the warehouse
- Tallying the Stuffing Report and the Load Plan
- Informing the Operations Executive on any shut out cargo’s
- Preparation of Bill of Lading.
- Taking confirmation on the bill of lading issued to the local shippers.
- Preparing master bill of lading instructions to the line.
- Alerting the destination agents on the boxes stuffed.
- Preparing Manifest.
- Sending Export Documents to the destination agents prior arrival of the vessel at destination port.
- Arranging for the surrender of master bill of lading as soon as the vessel sails.
- Making Invoice instructions.
- Closing of Export Jobs in co-ordination with Operations Coordinator.
- Dispatch of invoices to local shippers & overseas agents.
Duration: Sep 2008 – July 2010
Organization Trident Freight LLC
Designation:Customer Service Executive
Job Profile:
- Sending Routing Orders to overseas agents in co-ordination with the sales department for routed
Shipments.
- Receiving documents from the overseas agents for Air/Sea Shipments, verifying all in order and notifying the agents if there is any discrepancy.
- Job opening, updating the Import Job in system and forwarding the Job file to the Delivery Order counter for D.O release ( and further to Operations for Clearance and delivery if required).
- Communicating with the overseas agents for all matters related to the import shipments.
- Customer Service.
- Keeping the customer informed about the shipment status in all stages of the shipment from beginning to end.
- Arranging door delivery as per client’s instruction.
- Coordinating with sales persons for the smooth clearance of their routed shipments.
- Ensure all shipments are invoiced and files are closed on time
- Attending / Solving disputes / discrepancies / problems if any.
- (Additional Responsibility from Dec 2009)
- Handling the Transhipments coming in import consol Boxes independently.
- Sending Transhipment D.O to co-loaders, and arranging for cargo collection as soon as the container is de-stuffed.
- Sending MBL instruction to the consolidator, and approving the MBL.
- Sending Pre-alert to final Destination which includes HBL copies and MBL copies.
- Sending T/ Vessel planning to Load port agent and keep them updated about the Transhipments at all stages until the delivery confirmation comes.
- Duration: Sep 2010 – till date
- Organization Inchcape Shipping Services - Dubai
- Designation:Sr. Customer Service Executive
Job Profile:
- Providing Quotations for Air / Sea / Road freight from and to All parts of World as per the customer’s requirement
- Sending Routing Orders to overseas agents in co-ordination with the sales representives for routed
shipments.
- Receiving documents from the overseas agents for Air/SeaShipments, verifying all in order and notifying the agents if there is any discrepancy.
- Forwarding pre-alert documents to relevant Operations teams or Job opening, updating the Import Job in system and forwarding the Job file to the Delivery Order counter for D.O release ( and further to Operations for Clearance and delivery if required).
- Communicating with the overseas agents for all matters related to the import shipments.
- Customer Service.
- Attending customer calls.
- Keeping the customer informed about the shipment status in all stages of the shipment from beginning to end.
- Arranging door delivery / cross stuffings and re-exports as per client’s instruction.
- Coordinating with sales persons for the smooth clearance of their routed shipments.
- Assisting Sales persons for getting new customers on board
- Maintaining Updated Data base or all the customers handled.
- Ensure all shipments are invoiced and files are closed on time
- Attending / Solving disputes / discrepancies / problems if any.
Educational Qualification
- Bachelor of Arts (English Literature) from University of Calicut, Kerala
- Diploma in Computer Application from Excel Computer Centre, Kerala, India
- 6 months career oriented crash course on Medical Transcription from Tranzmedisolutions, Palakkad, Kerala. (( Working as Trainee Medical Transcriptionist in the same institution)).
Technical Background
Operating System : MS DOS, Windows XP -MS Word, Excel, Power Point, Internet, Outlook Express.
Different Shipping Software Packages.
Personal Details
Date of Birth:18/08/1980
Sex:Female
Marital Status:Married
Nationality:Indian
Languages known:Fluent in English, Hindi, Malayalam.
References
Will be readily furnished upon request
Date:
Sign:
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