SANDIYA SHYAM

Palakkad

Mailing Address

C/O K.SHYAM
SREEVALSAM / KIZHEAPPAT (HO)

KANIYARKODE (PO)

THIRUVILWAMALA, TRISSUR

KERALA

PIN: 680594

MOB: 8113853086

OBJECTIVE

To be a part of progressive organization which facilitates professional growth and utilization of my skills and accomplishments, while educating myself with new methodologies & strategies to remain competitive in the market.

I have 10 years experience in the Shipping and Logistics Industry specifically in the Customer Service area, and I am now looking for a career change after re-locating from Dubai to Kerala.

I have now done 6 months career oriented crash course on Medical Transcription from Tranzmedisolutions, Palakkad, Kerala.

Professional Experience

  • 10Years’ experience in Import & Export Operations and Customer Service.
  • Worked with Inchcape Shipping Services L.L.C (Dubai) as Senior Customer Service Executivefrom September 2010 to December 2014.
  • Worked with Trident Freight LLC, (RHS Group Co) Dubai as a Customer Service Executive since September 2008 to July 2010 as Customer Service Executive.
  • Worked with Best Logistics, Dubai (Sharaf Group of Companies) as a Customer Service Executive (LCL Consolidation -Import & Export) from December 2004 to January 2006.
  • Worked with Consolidated Shipping Line (India) Pvt. Ltd, New Delhi, a leading NVOCC, Air Freight, and Sea Freight Consolidators as a Customer Service Executive from July 2003 to May 2004.

Job Responsibilities and Experience – In Detail

Duration: From July 2003 – May 2004

Organization:Consolidated Shipping Line (India) Pvt.Ltd.

Designation:Customer Service Executive

  • Handling locally and internationally Sea Export and Import Shipments, working closely with the operations and Sales team.
  • Coordinating on the arrival of shipments on clearance, delivery and payments.
  • Preparation of Export Documents (Pre shipment & Post shipment), correspondences related to Port & Customs, preparation of Invoices, Debit note Credit note etc.
  • Handling Customer's enquiries and Complaints quickly and efficiently.
  • Co-ordinating with customers for shipment follow-up & Attending customer calls.
  • Keeping a track of various stages of shipment and informing the concerned shipper/Overseas agent.
  • Shipment follow-up with transporters/Shipping lines.
  • Arranging local transportation etc.
  • Preparation of House / Master Bill of Lading
  • Follow up with customer’s on the confirmation of the House Bill of Lading
  • Providing confirmation to the shipping line on the Master Bill of Lading
  • Sending Manifest to the discharge port agents prior vessel arrival at destination
  • Surrendering of MBL
  • Invoicing & Job Closing

Duration: From Dec 2004 – Jan 2006

Organization:BEST LOGISTICS LLC

Designation:Operations Assistant

Job Profile:

  • Co-ordinating with CFS on Stuffing of the Export Consol Box
  • Obtaining the Stuffing Report from the warehouse
  • Tallying the Stuffing Report and the Load Plan
  • Informing the Operations Executive on any shut out cargo’s
  • Preparation of Bill of Lading.
  • Taking confirmation on the bill of lading issued to the local shippers.
  • Preparing master bill of lading instructions to the line.
  • Alerting the destination agents on the boxes stuffed.
  • Preparing Manifest.
  • Sending Export Documents to the destination agents prior arrival of the vessel at destination port.
  • Arranging for the surrender of master bill of lading as soon as the vessel sails.
  • Making Invoice instructions.
  • Closing of Export Jobs in co-ordination with Operations Coordinator.
  • Dispatch of invoices to local shippers & overseas agents.

Duration: Sep 2008 – July 2010

Organization Trident Freight LLC

Designation:Customer Service Executive

Job Profile:

  • Sending Routing Orders to overseas agents in co-ordination with the sales department for routed

Shipments.

  • Receiving documents from the overseas agents for Air/Sea Shipments, verifying all in order and notifying the agents if there is any discrepancy.
  • Job opening, updating the Import Job in system and forwarding the Job file to the Delivery Order counter for D.O release ( and further to Operations for Clearance and delivery if required).
  • Communicating with the overseas agents for all matters related to the import shipments.
  • Customer Service.
  • Keeping the customer informed about the shipment status in all stages of the shipment from beginning to end.
  • Arranging door delivery as per client’s instruction.
  • Coordinating with sales persons for the smooth clearance of their routed shipments.
  • Ensure all shipments are invoiced and files are closed on time
  • Attending / Solving disputes / discrepancies / problems if any.
  • (Additional Responsibility from Dec 2009)
  • Handling the Transhipments coming in import consol Boxes independently.
  • Sending Transhipment D.O to co-loaders, and arranging for cargo collection as soon as the container is de-stuffed.
  • Sending MBL instruction to the consolidator, and approving the MBL.
  • Sending Pre-alert to final Destination which includes HBL copies and MBL copies.
  • Sending T/ Vessel planning to Load port agent and keep them updated about the Transhipments at all stages until the delivery confirmation comes.
  • Duration: Sep 2010 – till date
  • Organization Inchcape Shipping Services - Dubai
  • Designation:Sr. Customer Service Executive

Job Profile:

  • Providing Quotations for Air / Sea / Road freight from and to All parts of World as per the customer’s requirement
  • Sending Routing Orders to overseas agents in co-ordination with the sales representives for routed

shipments.

  • Receiving documents from the overseas agents for Air/SeaShipments, verifying all in order and notifying the agents if there is any discrepancy.
  • Forwarding pre-alert documents to relevant Operations teams or Job opening, updating the Import Job in system and forwarding the Job file to the Delivery Order counter for D.O release ( and further to Operations for Clearance and delivery if required).
  • Communicating with the overseas agents for all matters related to the import shipments.
  • Customer Service.
  • Attending customer calls.
  • Keeping the customer informed about the shipment status in all stages of the shipment from beginning to end.
  • Arranging door delivery / cross stuffings and re-exports as per client’s instruction.
  • Coordinating with sales persons for the smooth clearance of their routed shipments.
  • Assisting Sales persons for getting new customers on board
  • Maintaining Updated Data base or all the customers handled.
  • Ensure all shipments are invoiced and files are closed on time
  • Attending / Solving disputes / discrepancies / problems if any.

Educational Qualification

  • Bachelor of Arts (English Literature) from University of Calicut, Kerala
  • Diploma in Computer Application from Excel Computer Centre, Kerala, India
  • 6 months career oriented crash course on Medical Transcription from Tranzmedisolutions, Palakkad, Kerala. (( Working as Trainee Medical Transcriptionist in the same institution)).

Technical Background

Operating System : MS DOS, Windows XP -MS Word, Excel, Power Point, Internet, Outlook Express.

Different Shipping Software Packages.

Personal Details

Date of Birth:18/08/1980

Sex:Female

Marital Status:Married

Nationality:Indian

Languages known:Fluent in English, Hindi, Malayalam.

References

Will be readily furnished upon request

Date:

Sign:

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