Birmingham City University

BIRMINGHAM CITY UNIVERSITY

Student Services

JOB DESCRIPTION

Job Title: / Meet Greet Buddy
Contract: / 3 Months
Department: / Student Services
Reference No:
Salary: / £8.20per hour + holiday pay
Location: / Birmingham Airport and
University Accommodation (mainly City North Campus)
Reporting to: / Operations Manager
Closing Date: / Friday 3June 2016
Interview Date: / Wednesday 8June 2016
Training Date: / Wednesday 29 June 2016
Start Date: / Friday 1 July 2016

1Purpose

Birmingham City University offers a Meet & Greet service for all new international and EU students arriving at Birmingham Airport.

Student Services are looking to recruit a team of hard working and friendly people to be responsible for the meeting & greeting of new international/EU students at Birmingham Airport and assisting them with their onward journey to their accommodation.You will have the privilege of being one of the first university representatives some of the students meet in person therefore it is vital that you create a positive first impression of Birmingham City University.

The Meet & Greet service takes placefrom July to September 2016 and you must be available to work around 7.5 hours per day on a rota basis between 9.00am and 11.00pm forALL the following dates of employment:

Friday 1 July to Sunday 3 July 2016
Friday 29 July to Sunday 31 July 2016
Thursday 8 September to Sunday 11 September 2016

Please DO NOT apply if you are not available to work during these times on ALL of these dates.

Full training will be provided to ensure that you are confident to deliver a positive, high quality and professional Meet & Greet service to our new international students. You will also be provided with a Meet & Greet Buddy t-shirt to wear during your shift.

Forfurther information about the post contact Sandeep Solanki:

2Duties and Responsibilities

You will be required to work at both Birmingham Airport and at Birmingham City University accommodation.

At Birmingham Airport

To meet and greet new International/EU students arriving at Birmingham Airportin a friendly and professional manner and assist them with onward travel to their accommodation.
To present a positive first impression of Birmingham City University.
To welcome students at arrivals, appropriately dressed and with clear signage.
To assemble groups of students and escortthem safely to their transportation.
To assist with moving luggage if required.
To keep the airport welcome desk clean and presentable.
To keep accurate records of students using the service and maintain effective communication with the team for any changes or delays.
To assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation,lost/damaged luggageetc.
To liaise with relevant airport authorities.
To liaise with Accommodation Services / any other University service as required.
To follow directions of the Meet & Greet Co-ordinator at all times and respond to information appropriately.
To giveaccurate advice and information on Birmingham City University services and facilities.
To be helpful, caring and understanding to the needs of new students.

At Birmingham City University Accommodation

To meet and greet new international/EU students in a friendly and professional manner and assist them with settling into their accommodation.
To familiarise the students with accommodation facilities.
To present a positive first impression of Birmingham City University.
To assist with moving luggage if required.
To keep the accommodation desk clean and presentable.
To keep accurate records of students using the service and maintain effective communication with the team for any changes or delays.
To assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, etc.
To liaise with Accommodation Services / any other University service as required.
To follow directions of the Meet & Greet Co-ordinator at all times and respond to information appropriately.
To give accurate advice and information on Birmingham City University services and facilities.
To be helpful, caring and understanding to the needs of new students.

3Supervisory Responsibility

None

4Supervision Received

The post holder is responsible to the Operations Manager

5Contacts

University staff and students, Airport staff and visitors

6Other Requirements (including any special items)

The actual responsibilities and duties undertaken by the post holder will be defined in the context of the location and working pattern of the post holder by the line manager

The University reserves the right to vary the duties and responsibilities of staff under conditions prescribed by national agreements.

Uphold and promote the University’s core values of Excellence, People Focused, Partnership Working, Fairness and Integrity. These values define the principles of how we work together with our staff, students and partners.

Hours of Work

Meet & Greet staff will be expected to be available for shifts from 9.00am until10.00pmat Birmingham Airport and from 9.00am until 11.00pm at Birmingham City University accommodation.You will not be required to work more than 7.5 hours on a shift.

Please note:Travel expenses to your starting location of work and from yourfinallocation of work are not paid by the University unless stated otherwise

Job Title:
Meet and Greet Buddy / Post Ref: / Faculty/Department:
Student Services
Grade & Salary: £8.20 + holiday pay / School/Section:
Operations Team / Reports to:
Operations Manager
Category and Guidance / Essential / Desirable / How Identified*
1. / Physical / Professional approach to the working environment
Confident, friendly and outgoing. / a, b
2. / Qualifications / Undertaking academic study at Birmingham City University / a
3. / Experience / Previous customer service/care experience. / Previous meet and greet experience or ambassador role.
Experience of working in a busy, customer focussed environment. / a, b
4. / Special Knowledge / Excellent communication skills
Good English language skills / Speakers of languages other than English will be desirable, in particular Chinese.
Knowledge of Birmingham and Birmingham Airport
Knowledge of University services and facilities, in particularthe accommodation service. / a, b
5. / Circumstances (personal) / Need to be available for all Meet & Greet service dates in July and September 2016to work between 9.00am to 11.00pm on a rota basis. / a, b
6. / Disposition and Personal Characteristics / Represent the University in a professional manner
Following procedures methodically.
Ability to keep accurate records
There is a high necessity for accuracy and attention to detail.
Must be efficient, organised anda good problem solver.
Must be punctual and flexible.
Must be sympathetic to the needs of new students.
Must be able to work as a member of a team.
Smart, energetic and pro-active. / a, b, c
7. / Practical and Intellectual Skills / The ability to stay calm under pressure and work on own initiative.
Customer-focused approach to service delivery and improvement. / b
8. / Qualities / Demonstrate a commitment to the University’s core values of Excellence, People Focused, Partnership Working, Fairness and Integrity / b
*a application form
b interview
c test