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Central Park Surgery

GP Patient Survey 201415

Excel Report(click here for full dataset)Number of Responses: 38

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

Same Day15%

Next Working Day7%

Within 3 Working Days26%

Within 5Working Days15%

More than 5 working days31%

No response6%

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

There weren't any appointments57%

Times offered didn't suit7%

Appointment was with a doctor who I didn't want to see21%

A nurse was free but I wanted to see a doctor0%

Another reason2%

Can't remember5%

No response8%

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

Haven't tried7%

Very Easy10%

Fairly Easy44%

Not very Easy21%

Not at all Easy15%

Don't know0%

b) Speaking to a doctor on the phone

Haven't tried44%

Very Easy15%

Fairly Easy26%

Not very Easy2%

Not at all Easy10%

Don't know0%

c) Speaking to a nurse on the phone

Haven't tried68%

Very Easy7%

Fairly Easy2%

Not very Easy5%

Not at all Easy5%

Don't know7%

No response6%

d) Obtaining test results by phone

Haven't tried57%

Very Easy10%

Fairly Easy10%

Not very Easy5%

Not at all Easy13%

Don't know0%

No response5%

Q4. How helpful do you find the receptionists at the Surgery?

Very63%

Fairly31%

Not very2%

Not at all0%

No response4%

Q5. How long after your appointment time do you normally wait to be seen?

I don't normally have appointments at a specific time0%

I am normally seen on time5%

Less than 5 minutes18%

5 to 15 minutes39%

15-30 minutes23%

More than 30 minutes10%

Can't remember2%

Q6. How satisfied are you with the opening hours at the Surgery?

Very50%

Fairly23%

Neither satisfied nor dissatisfied21%

Quite dissatisfied2%

Very dissatisfied0%

Don't know opening hours2%

Q7. As far as you know is the Surgery open ...

Before 8 am?

Yes5%

No76%

Sometimes0%

Don't know18%

At Lunchtime?

Yes26%

No44%

Sometimes5%

Don't know23%

After 6.30pm?

Yes5%

No47%

Sometimes15%

Don't know31%

On Saturdays?

Yes0%

No68%

Sometimes5%

Don't know23%

No response4%

On Sundays?

Yes0%

No86%

Sometimes0%

Don't know13%

Q8. Would you like the Surgery open at additional times?

Yes50%

No47%

No response3%

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

Very good68%

Good21%

Neither good nor poor2%

Poor2%

Very poor5%

Doesn't apply0%

b) Asking about your symptoms

Very good65%

Good21%

Neither good nor poor5%

Poor2%

Very poor2%

Doesn't apply2%

c) Listening

Very good65%

Good23%

Neither good nor poor2%

Poor0%

Very Poor7%

Doesn't apply0%

d) Explaining tests and treatments

Very good55%

Good26%

Neither good nor poor0%

Poor0%

Very Poor2%

Doesn't apply15%

e) Involving you in decisions about your care

Very good55%

Good15%

Neither good nor poor15%

Poor2%

Very Poor2%

Doesn't apply7%

f) Treating you with care and concern

Very good57%

Good31%

Neither good nor poor0%

Poor7%

Very Poor2%

Doesn't apply0%

g) Taking your problems seriously

Very good55%

Good28%

Neither good nor poor5%

Poor5%

Very Poor5%

Doesn't apply0%

Q10. Did you have confidence and trust in the doctor you saw?

Yes, definitely71%

Yes, to some extent15%

No, not at all7%

Don't know/can't say0%

No response7%

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

Haven't tried15%

Very42%

Fairly34%

Not very7%

Not at all0%

Don't know0%

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

Very good71%

Good13%

Neither good nor poor7%

Poor0%

Very Poor0%

Doesn't apply5%

No response4%

b) Asking about your symptoms

Very good55%

Good18%

Neither good nor poor2%

Poor2%

Very Poor0%

Doesn't apply15%

No response8%

c) Listening

Very good71%

Good13%

Neither good nor poor5%

Poor0%

Very Poor0%

Doesn't apply7%

No response4%

d) Explaining tests and treatments

Very good65%

Good13%

Neither good nor poor5%

Poor0%

Very Poor0%

Doesn't apply13%

No response4%

e) Involving you in decisions about your care

Very good63%

Good10%

Neither good nor poor7%

Poor0%

Very Poor0%

Doesn't apply18%

f) Treating you with care and concern

Very good71%

Good21%

Neither good nor poor2%

Poor0%

Very Poor0%

Doesn't apply5%

g) Taking your problems seriously

Very good65%

Good7%

Neither good nor poor10%

Poor0%

Very Poor0%

Doesn't apply15%

Q13. In general, how satisfied are you with the care you get at the Surgery?

Very65%

Fairly23%

Neither satisfied nor dissatisfied0%

Quite dissatisfied5%

Very dissatisfied5%

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

Very easy15%

Fairly easy18%

Not very easy39%

Not at all easy7%

Not applicable18%

Q15. How would you describe the overall cleanliness of the Surgery?

Very clean60%

Fairly clean34%

Not very clean5%

Not at all clean0%

Don't know0%

Some Questions about you:

Q16. Are you male of female?

Male28%

Female71%

Q17. How old are you?

Under 180%

18-245%

25-345%

35-4410%

45-5423%

55-6421%

65-7428%

75-845%

85 and over0%

Q18. Which of these best describes what you are doing at present?

Full-time paid work (30 hrs or more per week)26%

Part-time paid work (under 30 hrs per week)18%

Full-time education (school, college, university)2%

Unemployed2%

Permanently sick or disabled13%

Fully retired from work18%

Looking after the home7%

Doing something else5%

No response9%

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

English / Welsh / Scottish / Northern Irish / British86%

Irish0%

Gypsy or Irish Traveller0%

Any other white background2%

No response12%

B. Mixed/multiple ethnic group

White and Black Caribbean0%

White and Black African2%

White and Asian2%

Any other mixed background0%

No response96%

C. Asian or Asian British

Indian2%

Pakistani0%

Bangladeshi0%

Chinese0%

Any other Asian background2%

No response96%

D. Black/African/Caribbean/Black British

Caribbean0%

African2%

Any other Black / African / Caribbean background0%

No response98%

Please use the space below for any comments or suggestions on how we can improve even further:

DR KAKAD & PARTNERS - THE CENTRAL PARK SURGERY - ACTION PLAN 2014/2015
Description of Situation / How this improvement will be achieved? / When? / Outcome
  1. Access.
Patients want to be able to see their GP and other clinicians when it is convenient for them and when they really need it / To continue to provide at least 13 morning and 12 evening bookable appointments on the day per doctor.2 bookable 48 hours in advance and 1 on the day appointment for each day for the doctor.
We are now also a training practice and have a registrar that works 7 sessions a week for us seeing 7 patients per surgery.
Telephone consultations are available
Nurses have a range of appointments and also available to take telephone calls
Weekend appointments are available at Petersfield Surgery.
North St Hub is able to take bookable GP appointments from 6.30pm until 10pm each weekday and also on Saturdays and Sundays from 12 (noon) until 4pm. Although posters are displayed in the waiting room, this will be advertised on our website to ensure more patients know about it. / Feb 2015 and ongoing / Patients are more than satisfied as indicated by the results of surveys and as agreed with PRG in the meeting
Results are published on practice website and in Newsletter
2. Patient Care.
Patients want to be listened to and be given advice, so that they can have quality of life.
When patients have a concern, they want answers to their questions and to know what to do for the best / On line appointments were made available giving patients the opportunity for their care to be reviewed and discussed
Patients wanted to order repeat prescriptions on line for ease of convenience
Electronic prescriptions made available
Access to medical records was requested
Patients wanted to avoid Unplanned Admissions into A&E
It was noted from GP patient Survey that there were areas listed below where the practice was better than the CCG average. / October 2014 and ongoing / On line appointments gives 24/7 more flexibility in booking appointments and can book when they want to
Repeat prescriptions can now be booked on line giving patients more choice and control over ordering
Electronic prescriptions allow patients to collect their prescriptions from their pharmacy and improves convenience
Patients who had signed up for on line became eligible to access medical records
Patients were informed of Integrated Case Management, where patients at risk(mainly with long term conditions) were being cared for in the community by Modern Matron and the Community Treatment Team
The results will be posted on practice website and be made available in the Newsletter
  1. End of Life Care and Treatment.
As patients are living longer, they want to be free from pain and have their wishes known / Practice has signed up for Gold Standard Framework. All staff are receiving appropriate training and patients are being informed of their Gold Standard Status. Patients are tactfully asked where they would like to die and it is recorded on the clinical system and on Health Analytics so that other NHS Health bodies, such as our LocalHospital, Out of Hours and St Francis Hospice are all aware. This hopefully will prevent an unnecessary A&E admission. Each patient will also have a patient bible (blue folder) which will contain all of their wishes as detailed above so that anyone attending that patient knows as much about the patient as possible. i.e out of hours LAS etc / Jan 2015 / More patients are being identified and diagnosed on the Palliative Care (PC) Register. The staff are better informed and these patients on PC Register are colour coded, so the staff know their estimated life expectancy. Each patient on the register also has a note added to their records to inform any member of staff that the patient is on the PC register and what code they are. These Gold Standard patients are identified as priority and utmost care is expected.
Application for the Gold Standard Framework is shown on the Practice Website