CPS Work Plan 2016/17: Represent, Support, Develop
Performance Key: Red = Urgent Action Required, Purple = Action Required, Green = Performing well
Key Area: Communication
Aims: / Objectives/actions: / Action Required: / Required by: / Lead Member: / Date of Review & Review Comments:Keep contractors updated with important information & LPC activities / Weekly bulletin
Website
Contractor events
Respond to control of entry applications appropriately & efficiently / Transfer format of weekly bulletin over to Mailchimp
Update website; front page, member details etc include additional details about members e.g. who is most appropriate person to contact
Ensure website is regularly updated e.g. news, twitter etc
Organise regular contractor update events / End of Feb 2016
End of Feb 2016
Ongoing
Ongoing
Ongoing / Susie
Susie/Claire
Ravi
Susie
Susie, David, Claire / 21/4/16
Template created in Mailchimp but not complete
Exec committee have agreed to allocate some time to Ravi and Greg to complete the mailchimp template and update the website.
Support contractors through national changes to the sector / Important updates through bulletin
Contractor Engagement / Monitor for latest national updates e.g. from PSNC, NPA etc & communicate with contractors
SY wide contractor event planned 3rd March / Ongoing
3rd March 2016 / Claire, Susie
Claire, Susie / Ongoing
Event held and was well attended
Support contractors with delivery of locally commissioned services & contractual framework / Support local training events
Contractor visits
Respond to Contractor feedback
Support PMCF project / Bulletin/flyers
Arrange contractor visits
Response to email & telephone queries
Develop contractor survey to conduct annually. Analyse
results to inform future strategy & workplan. ? Survey monkey
Regular attendance at PMCF meetings / Ongoing
ASAP
Ongoing
Sept 2016
ongoing / Susie
Claire, Susie
Claire, Susie
Claire, Susie
Claire, David / Living with and beyond cancer, SCR
Still to be actioned
Ongoing
Still to be actioned
Ongoing
Raise the profile and value of community pharmacy to the public, patients/service users and their representative bodies, MPs, Councillors & HWB. / Attendance at public events
Contact with patient forums & health watch
Presentations to patient forums
MPs
Councillors
HWB
Media/radio / Identify key events to attend at each committee meeting
Identify key contacts & arrange initial meeting
Identify opportunities/events to present at
Make contact with local MPs
Arrange pharmacy visit
CT met with 2 councillors in Jan 2016 – follow up & maintain comms
DR & CT showed support at council budget setting meetings
CT met interim Director of Public Health – arrange meeting with new director once in post
Attend next HWB meeting
Hallam FM
Ravi on the Radio
Improve use of social media:
Facebook / Ongoing
End of Feb 2016
Ongoing
End feb 2016
ongoing
March 2016
9th Feb 2016
Ongoing??
Ongoing / All members
Claire
All members
Claire??individual members
Claire, David
Claire
All members
Ravi
David + Adam
Greg / Still to be actioned
Not aware of any recently
Email sent to MPs regarding funding cuts, no visits arranged as yet
Follow-up email sent and further correspondence re proposed cuts
CT met with Greg Fell new director of Public Health – follow up actions required
SY LPCs met with Hallam decided to hang fire for now.
SY LPCs met with Kirsten Howells from PriestandCo – for further discussion
Use of Twitter & facebook to be discussed
Maintain and improve communication with commissioners / Attend commissioner meetings/events
Regular email/telephone contact / Regular meetings with CCG
Adhoc engagement with NHSE Area Team / Ongoing
Ongoing / Claire, David, Susie / Ongoing
Improve communication with other health care professionals and their representative groups / LMC
Primary Care Sheffield
LOC
LDC
Secondary Care / Meeting arranged
Arrange meeting
Make contact
Open invitation to attend meetings
Build relationships with hospital pharmacists & technicians
Potential use of PharmOutcomes to communicate discharge information to pharmacies – follow up / March 2016
End of Feb 2016
April 2016
April 2016
Ongoing
Feb 2016 / Claire/David
Adam / CT and DR met with LMC, CT followed up with email
Meeting with PCS still to be arranged however taking one member to C7D awards
Hit a bit of a brick wall with STH from info provided by Steve Freedman
Key Area: Development & Delivery
Aims: / Objectives/actions: / Action Required: / Required by: / Lead Member: / Date of Review & Review Comments:Ensure that community pharmacies delivering high quality patient care & services are supported to continue to deliver high quality care & those that are struggling are supported to improve standards / Support local training events by commissioners
Put on contractor training events
Contractor visits
Provide support to contractors in general & provide support on specific issues / Bulletin/flyers
Organise training when needed
Arrange contractor visits / Ongoing
Ongoing
ASAP
Ongoing / Susie
Susie
Claire
Claire, All members / Ongoing
?next event
Still to be actioned
Review existing services with contractors & commissioners to ensure quality & viability / Improve service provision/delivery
Support continuation of HLPS / Improve communications with contractors regarding service delivery
Meet regularly with commissioners regarding service activity/quality concerns & communicate issues with contractors
Identify ways to fund/maintain HLPs / Ongoing
Ongoing
April 2016 / Claire, Susie
Claire, Susie
Claire / Still to be actioned
Recent concerns re MAS etc communicated to contractors
Still to be actioned
Develop new services to meet patient needs, commissioner objectives & be viable for contractors / Identify new opportunities / Care Home Service Expansion/utilisation of funding (CCG)
Medication support for LD/vulnerable patients ? new LES with CCG / Feb 2016
April 2016 / Claire
Claire / CCG decided not to go ahead with this but have asked us to put a proposal together for 2017
To be followed up
Support evidence base for community pharmacy services. / Inform PSNC of local services & success stories
Share information & service development with other LPCs
Explore opportunities for collaborative research with local Universities/Pharma / Contact with Rosie Taylor
Good links & info sharing with south Yorkshire LPCs, CPNY & Derbyshire.
Improve relationships with other
Acne MUR bolt-on service / Ongoing
Ongoing
Ongoing / Claire
Adam / Presenting at Pharmacy Show re PMCF project
Ongoing
Increase awareness of the value of community pharmacy / Local & national promotion of services
Encourage pharmacy staff & customers to share their stories/experiences / PMCF C&D awards submission
To advertise recent facebook and twitter campaigns in next bulletin / 19th Feb 2016
12thfeb 2016 / Claire
Susie / Submission has been shortlisted for award
Ongoing via bulletin
Support increased use of technology / Encourage contractors to engage with new technology
Explore opportunities for utilising new technology in pharmacy practice / Continue to support CCG & contractors with SCR rollout
Continue to support PMCF pharmacists to access GP systems from their pharmacies
Continue to support contractors with EPS
Fight for access to ICE
Continue to try and influence commissioners to migrate to PharmOutcomes for MAS & EHC
Introduce electronic methods of obtaining feedback from contractors e.g. survey monkey
Mobile technology
Telecare
Hub & Spoke / Ongoing
April 2016 / Claire, Susie
David / Current discussions with CCG about SCR support e.g. visits to individual pharmacies
Governance issues are delaying access
Still to be actioned
Still to be actioned
Develop CPS members skills / Ensure professional leadership & representation of contractors / Induction of new members
CO visits to existing members
Complete PSNC Skills assessment
Utilise PSNC courses
Improve member engagement & contribution to discussions/issues in between meetings via email
Assign roles & responsibilities for individual members / When needed
End March 2016
June 2016
Ongoing
Ongoing
April 2016 / Claire/Susie
Claire
Claire
All members
All members
David, Claire / Induction documents collated and sent to new member
Still to be actioned
Media skills
Engagement has been good following last committee meeting, a number of members gave up an evening to get together to discuss complaint
Still to be actioned, although some members put themselves forward to lead on certain aspects at last meeting
Ensure that CPS employees are capable & have the skills to support the functionality of the committee. / Annual employee appraisals / Undertake Susie’s appraisal
Undertake Claire’s appraisal / Jan 2016
Jan 2016 / David
David / Susie’s completed Jan 2016
CT has completed appraisal form and sent to DR but has not been discussed
Key Area: Governance
Aims: / Objectives/actions: / Action Required: / Required by: / Lead Member: / Date of Review & Review Comments:Assess CPS performance / Ensure CPS achieves strategic objectives / Complete PSNC LPC self evaluation document
Work plan to be reviewed & updated at each committee meeting
Strategy to be reviewed annually
Exec meetings & regular communication / ???when was this last completed
Ongoing
Jan 2017
Ongoing / Claire / Still to be actioned
Ongoing
Budgeting / Ensure good financial management of CPS funds / Agree this years budget / 9th Feb 2016 / Greg / Budget agreed
Handover from Brigid to Greg complete
Robust governance procedures in place / Corporate governance & policy review / Review expense policy / Last reviewed Nov 2014 – review by Nov 2016 / Terry / Still to be actioned