Floating License Manager Install Failure - Error Code 1602 and 1920.
There have been reports of install failure for the PFO Floating License Manager.
The above error codes are given with 2 known circumstances:
1. The System Account is the default account, rather than a local domain
o This means there is a Permissions issue and the installer cannot write the files
o Get the customer to login using a local domain, rather than the default System account
2. The Mapping And GIS License Service is already running in the background (won’t happen for a clean install, but can be an outcome for upgrades/reinstalls).
Scenario One – privileges/login not correct and install fails:
If the FLM service is not on the services list after the install, or the install fails - this implies the user does not have the right privileges to start a service (which causes the installer to timeout during the install). In this case, we should ask the user to restart a FLM installation. When the installer is at the ‘freezing’ state (i.e. it is attempting to start the service, but it is taking five minutes before timeout). Ask the user to do the following steps quickly (before the installer times out):
· Go to Control Panel | Administrator Tools | Services
· Right click on “Trimble Mapping & GIS License Service” then “Properties”
· Click on the ‘Log On’ tab and select “This account”
· Enter a network account which has the right level of privileges of running a service:
· Click ‘OK’, then start this service (by right click on the service and select ‘Start’)
· At this stage, the service should be started successfully and the installer would detect this and will exit successfully.
Scenario Two – The Service is already running and can’t be stopped
For the 2nd issue you can quickly see if the Service is running in several locations:
Start / All Programs / Accessories / System Tools / System Info utility.
Start / Control Panel / System and Security / Administrative Tools (you can stop the Service, but you can’t delete it from here):
If it is running you can delete the service as follows:
· Open a command line and enter:
o sc delete "Trimble Mapping And GIS License Service"
For more details on what the sc commands are and do type in SC to the command line:
Ensure the customer runs the command line prompt as an administrator. Otherwise the ‘sc delete’ will fail because it didn’t have the right level of privilege to execute the sc command. Ask the customer to start the command line prompt as an administrator as per screen shot below:
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Further Install Troubleshooting
If PFO Cleanup and a reinstall doesn’t resolve things, there is a useful tool that captures details about the install failure.
See this link for details:
http://www.msigeek.com/715/how-to-troubleshoot-the-error-1603-fatal-error-during-installation
You can generate a log file associated to the install that may capture details about the failure that will indicate the cause:
msiexec /i <msipath>setup.msi /l*v c:\temp\msi.log
enter the installer file path instead of “msipath”