DRAFT – subject to refinement as service mobilises
Job Description
Job Title: Mentoring Co-Ordinator
Salary: £23,000pro rata
Reports to: Services Manager(TR) Wales & South West
Direct Reports: Through The Gate Mentors (1 – 2 FTE) and Volunteer Mentors (40 – 50)
Location:The Restore Trust - Bristol
Introduction
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families, to prisoners and to ex-offenders. We enable active community engagement in criminal justice work through facilitating volunteering. Our work is founded on core values, the first of which is a belief in the innate dignity of everyhuman being. Our focus is on human relationships, family and community. We are committed to achieving the high standards of quality in all that we do.
As the result of developing a series of successful strategic partnerships, Pact’s subsidiary, Pact Futures has recently been selected as a preferred provider of Transforming Rehabilitation services, delivering a combination of 1-1 case work using a combination of paid and volunteer mentors, and group/peer support.
Job purpose
Mentoring Co-ordinators are responsible for overseeing paid and volunteer mentors, delivering both individual and group family/relationship case worksupport across a large geographical area. You will be required to recruit, train and retain volunteers across a cluster of counties to provide mentoring support for offenders resettling from prison into the community. In addition to volunteers, you will oversee a small contingent of one or two professional Through The Gate Mentors, who will provide the service to the highest risk individuals. You will oversee the service provided by your pool of mentors, working with a range of statutory and non-statutory partners including Community Rehabilitation Companies,the Prison Service, National Probation Service, and a wide variety of local voluntary and community agencies. You may also be required to assist in the delivery of Pact intervention programmes when necessary and provide coveracross the project in the event of annual leave, sickness or staff turnover.
Key Duties and Responsibilities
Volunteer & staff management•Recruit volunteers across a wide geographical area, using a variety of innovative and creative methods including (but not limited to) advertising in volunteer centres, online promotion, presentations to community groups and universities, and printed materials as required.
•Conduct Disclosure Barring Service checks and NOMS Prison Vetting Clearance for all volunteers who sign up to the project.
•Devise new and develop existing training and development packages, ensuring that all volunteers are fully trained and prepared to undertake their mentoring roles in prisons and the community.
•Ensure that Volunteer Mentors are encouraged to participate fully in their volunteer role, through activities such as group supervisions, one to one support and development events.
- To work closely with other members of the project team including the Senior Administrator and Service Manager to ensure that volunteers are effectively matched to participants and are supported to achieve the best possible outcomes.
Recording and reporting
•Actively manage and monitor achievement of daily, weekly and monthly performance targets, reporting to the Service Manager in a timely manner as required.
•Ensure all Mentors are accountable for timely, accurate and high quality data input, daily monitoring of key performance, data integrity, exception reports and analysing data to report to stakeholders.
•Embed continuous improvement within the service, ensuing the service is reviewed and remains responsive to need.
•Assist in the identification and assessment of eligible offenders, working with the project Hub, prison and community-based stakeholders to develop robust, secure referral routes and data sharing mechanisms.
- Process associated paperwork including monitoring forms, petty cash, sickness, expenses and other returns.
•Provide cover for project staff in the event of annual leave, sickness or staff turnover.
Operational management
•Ensure that safeguarding is recognised as everyone’s responsibility and that Pact’s policies, procedures and systems are fully complied with and monitored.
•Lead successful local partnership working with various statutory and non-statutory agencies both in prison and in the community, ensuring our service aligns with and does not duplicate existing provision.
•Review all participant feedback and use this to inform Continuous Improvement Planning.
•Assist with delivery of Pact intervention programmes as appropriate.
•Ensure that risk is robustly identified and managed throughout case management provision.
Employee Responsibilities
1)Attend training as identified through reviews with your line manager and the Pact appraisal process.
2)Work flexibly across delivery locations, as and when directed by your line manager.
3)To behave at all times in a professional manner and to be a good role model to other staff, stakeholders and participants.
4)To adhere to pactpolicies and procedures, including confidentiality, safe working practices, equal opportunities, child protection, health and safety.
5)To be pro-active in keeping up to date with good practice and policies and ensuring that these are communicated and adhered to by the team.
6)To promote Equality of Opportunity and Diversity through own work.
7)To attend relevant internal and external meetings.
8)The post-holder is responsible for their own self-development on a continuous basis, which should be regularly reviewed with their line manager through supervision and appraisal.
9)To meet required performance targets as defined by the line manager and to keep accurate case records to enable performance against individual targets to be evidenced.
Pact Group Standards
Equal Opportunities:Pact has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote its policy in their own work.
Health and Safety:Pact is committed to a healthy and safe working environment and expects all its employees to co-operate with pact to implement and promote its policy in all aspects of their work.
Service User Participation: People who use our services are at the heart of everything we do. We strive for a culture in which prisoners, ex-offenders and their families are listened to, their opinions are respected and they are actively involved in decision making which leads to change. This change can be in prisoners, ex-offenders and their families (skills, knowledge, development or attitude), the services they get and use and the wider society.
Conduct: All staff are required to conduct themselves in a lawful, professional, courteous and respectful manner, in accordance with the charity’s values and ethos. Our work within secure establishments, with ex-offenders in the community, and with children and adults with multiple and complex needs, requires all staff to operate at all times with due regard to security, safeguarding and protecting children, public protection, and professional boundaries. All staff are required to conform to policies and procedures detailed in the Pact handbooks, and as required by the Ministry of Justice and National Offender Management Service, and local rules which may be in force at individual prisons. Staff are also required to comply with detailed policies and guidance regarding confidentiality, Data Security and use of ICT (Information and Communication Technology), and maintaining privacy of all its staff and service users. Staff are required to ensure that they maintain an up to date awareness of relevant policies and procedures, and to take a positive approach to their own learning and development.
Pact and Pact Futures is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment.
PERSON SPECIFCATION –Mentoring Co-Ordinator (TR)Knowledge, skills and abilities
/ SELECTION CRITERIA: / Essential / DesirableKnowledge, Education and Training / High level of literacy and numeracy
PTLLS or relevant equivalent teaching qualification
Knowledge of the Criminal Justice system / /
Experience / Experience of successfully recruiting and managing volunteers
Experience of training or coaching, in group and one to one situations
Experience of setting up or working within a service using mainly volunteers to deliver services to service users
Database management, including maintenance and extraction of information
Experience of line management, preferably of Mentors or similar role
Experience of working in the criminal justice field or similar
Experience of case management
Diary management and prioritising conflicting demands
Delivering Interventions
Data inputting and collation, maintaining records, drafting letters, information gathering, carrying out general office duties
Experience and knowledge of safeguarding, and health and safety implications, ideally in supporting lone workers /
/
Communication Skills / Excellent written and spoken English
Ability to develop relationships with volunteers, clients and other stakeholders
Ability to undertake pastoral support of staff and volunteers using active listening skills /
Leadership Imperatives Beliefs, Attitudes & Behaviours / Commitment to the Vision, Mission, Values and Strategy of Pact.
Results orientated with a ‘can do’ attitude.
Committed to continuous personal development and learning, and responsiveness to constructive feedback.
A methodical and disciplined approach combined with the initiative to thrive and succeed in a very competitive environment.
Commitment to the inclusive culture of pact and to the active promotion of equal opportunities.
Ability to work on one’s own initiative.
Ability to motivate and lead others /
Other Requirements / Empathy with the children and families of prisoners
A commitment to accepting the restrictions encountered within a prison environment or when dealing with prisoners working pre and post release, and to incorporate this knowledge into training to ensure the safety of volunteers and protect pact’s reputation as a professional provider of services.
Ability to travel within the region, ideally able to drive with access to own transport. /
Personal Ethos and Values / Commitment to the Vision, Mission, Values and Strategy of Pact
An awareness of and respect for the founding principles of Pact as an organisation created within the Catholic Christian community in England and Wales, and the ability to relate with empathy and sensitivity to supporters, staff and volunteers who are motivated by this tradition, or by their faith
Commitment to developing services which reflect the charity’s mission and values
Enthusiasm drive and passion to grow Pact’s income within a challenging funding environment and to contribute to a ‘fundraising culture’
Results orientated with a ‘can do’ attitude
Committed to continuous personal development and learning, and responsiveness to constructive feedback
A methodical and disciplined approach combined with the initiative to thrive and succeed in a very competitive environment
Commitment to the inclusive culture of Pact and to the active promotion of equal opportunities.
Ability to work on one’s own initiative.
Terms and Conditions:
Length of contract:permanent
Employer:Pact Futures
Salary:£23,000pro rata
Pension:1% employer contribution matched by the employee
Hours of work:37.5 per week
Place of Work: The Restore Trust - Bristol
This post is subject to a 6 month probationary period.The successful candidate must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable adults, in accordance with the Rehabilitation of Offenders Act (1974). Other relevant recruitment checks will also be carried out, including prison vetting and clearances.
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