Grants Support Officer
Part time, 3 days (Negotiable)
Position Description
Background
Australian Communities Foundation (ACF) is an independent, public, charitable foundation whose mission is to generate & distribute philanthropic resources. ACF works with donors to address social issues and pursue positive changes that help build healthy, happy and resilient communities. ACF was established in 1997 and currently has in excess of 200 sub-funds and over $72 million under management. The foundation distributes over 500 grants per year to the value of $6-8 million.
Position Purpose
Working with ACF’s Philanthropy & Impact, Donor Services and Finance team, the purpose of this position is to provide administration support for grant and sub fund functions and for all donors queries ensuring that a high level of customer service, responsiveness and accuracy of information is provided at all times.
Accountability
This position reports to the Head of Philanthropy & Impact with some duties supporting the Donor Development and Relations and Finance teams.
Key ResponsibilitiesManage grant making processes in line with ACF’s current grant-making policy and procedures and support grant administration, sub fund administration and donor relations processes. This includes:
Grant administration
o Data entry of grant information in Foundation’s database (Granters Edge, Raisers Edge).
o Execution of agreements and payments after approval, and management of all grantee correspondence through database
o Recording of grant receipts, grant agreements and project evaluations including follow through and providing back to donors;
o Maintenance of Foundation fund files and information management of grants;
o Delivery of grant correspondence, including letters and grant agreements
o Update and maintain RE/GE database with grant organisations and communication details.
Management of grant information, database and communications
o Maintenance and development of the grant information area of ACF’s website and community hub including developing guidance and information for donors and grant recipients.
Support to ACF’s Philanthropy & Impact Committee
o Grant Committee member liaison
o Provide coordination support as needed for committee paper preparation
o Attendance at Grant Committee meetings and minute taking
Donor and fund administration, customer service
o Provide an excellent level of customer service and front line support to ACF donors and stakeholders
o Respond to all donor enquiries in a timely, efficient and courteous manner
o Support and participate in Foundation events as required
o Maintain and update the Raisers Edge database
o Create and maintain donor records in line with the agreed systems and processes
o Allocate the receipt of donations on a daily basis into Raisers Edge and Financial Edge software.
General team support and Information
o Process Accounts Payable and Credit Card expenses into Financial Edge software, ensuring correct authorisation of expenditure within policy guidelines.
o Entry of data into CRM and Grants database
o General support with meetings and event set up and event administration;
o Appointment setting and NFP’s/ grantee appointment liaison
o Field new enquiries and action or refer as appropriate
Skills and Competencies
o Administration experience (grant making administration is desirable but not essential)
o Provides excellent levels of customer service
o Ability to work well in a small team & in collaborative setting
o Ability to problem solve and remain calm and supportive when handling donor queries
o Bookkeeping experience is preferable, but not essential.
o Experience maintaining a CRM database (Raisers Edge is desirable but not essential)
o Ability to work with a broad range of people; excellent communication skills
o Highly organised and able to move between tasks and meet deadlines
o Process orientated, high levels of accuracy and excellent attention to detail
o Initiative, ownership and responsibility for workloads
o Proven advanced skills with Microsoft office.
We expect you, as a member of the ACF staff team, to:
o Demonstrate ACF vision, values and culture in your daily work
o Take a proactive role in promoting equality and anti-discriminatory practice
o Be aware that you have a duty of care for the health and safety of yourself and others.
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