Job Description, Person Specification

/ Job Outline
Post Title: / Family Information ServiceAdministrator
Department: / Children’s Services
Section: / Early Years and Childcare Team
Reports to: / Early Years and Childcare Sufficiency & Workforce Manager
Responsible for:
Post No: / Grade: C
Car User Status: / Casual
Blackpool: A fair place where aspiration and ambition are encouraged
Our Priorities are:
  • Tackle child poverty, raise aspirations and improve educational achievement
  • Safeguard and protect the most vulnerable
  • Expand and promote our tourism, arts, heritage and cultural offer
  • Improve health and well-being especially for the most disadvantaged
  • Attract sustainable investment and create quality jobs
  • Encourage responsible entrepreneurship for the benefit of our communities
  • Improve housing standards and the environment we live in by using housing investment to create stable communities
  • Create safer communities and reduce crime and anti-social behaviour
  • Deliver quality services through a professional, well-rewarded and motivated workforce

Key purpose(s) of this job:
Consistently and accurately maintain a public facing information system – ie.the FYI Datastore and Website.
Provide general admin support to the Early Years team.
Main Responsibilities and Key Performance Indicators
Accurately input new services, activities and organisations into the FYI Datastore.
Ensure all information given promotes equality of opportunity, celebrates diversity and challenges stereotypes
Ensure the service maintains the confidentiality of service users and childcare providers and complies with the Data Protection Act.
Support the FIS Officer with all aspects of marketing and E-marketing.
Respond to Family Information Service enquiries from the general public giving advice and guidance via the phone or email.
Maintain accurate records.
Provide a high standard of information for distribution internally and externally.
Provide general admin support to the team.
Job Activities
  • Provide clients with information on registered and non-registered childcare
  • Provide clients with a wide range of accessible information that may help them support their child/ren through to their twentieth birthday, including positive activities, support services, leisure etc.
  • Update the FYI datastore website.
  • Use a range of IT applications to meet the needs of the service.
  • Assist with the marketing and promotion of the service.
  • Work co-operatively with the Early Years team providing admin support as required.

Resources
  • None

Please note:The post holder will be expected to work in the interest of the organisation. This may include undertaking other duties provided that these are appropriate to the employee’s background, skills and abilities. Where this occurs there will be consultation with the employee. It is the responsibility of the post holder to comply with Health and Safety and Equal Opportunities at all times.
Equality of Opportunity:
We do our utmost to ensure that there is no unjustified discrimination in the recruitment, retention, training and development of staff on the basis of their age, sexuality, religion or belief, race, gender or disabilities.
/ Person Specification
Post Title: / Family Information ServiceAdministrator
Department: / Children’s Services
Section: / Early Years and Childcare Team
Reports to: / Early Years and Childcare Sufficiency & Workforce Manager
Post No: / Grade: C

Note: E denotes essential criteria required / D denotes desirable criteria

Education and Qualifications / E/D
4 GCSEs at Grade C and above in Maths & English / E
N NVQ 2 Advice and Guidance (or a willingness to undertake) / D
Recognised ICT qualification such as ECDL / D
Knowledge of: / E/D
Data Protection and Freedom of Information Act. / E
Free entitlement grant for 2, 3 and 4 year olds / E
Family Information Service / D
Blackpool and surrounding area / D
E-Marketing techniques / E
Childcare Act 2006 – particularly Section 12 / D
Skills / E/D
Competent in the use of Microsoft Office - particularly Word, Exceland the Internet / E
Ability to communicate effectively with colleagues and clients, both verbally and in writing and social media / E
Ability to maintain confidentiality. / E
Ability to maintain record systems and work in a methodical way and to run reports / E
Able to prioritise and work on own initiative, and take appropriate action under the guidance of a manager / E
Experience / E/D
Liaising with the general public, internal and external partners / E
Use of Computers and inputting
Website Data management / E
E
Use of social media
Work as part of a team
Experience of administration duties / E
D
E
Special Requirements & Working Conditions
-There may be a need occasionally to be flexible with working patterns
-The Council operates a no-smoking policy
-The Authority is obliged, under arrangements introduced for the protection of children, to check with the criminal Records Bureau (CRB) for the existence and content of any criminal record prior to your appointment.
-You are therefore, required to apply for a Disclosure from the CRB (guidance on this will be issued if you are short listed). Failure to do this could prevent your application being considered further.
-To work within Corporate Policies and procedures
-To work within the Council’s confidentiality guidelines
-To work within to the Council’s Safe Guarding Children policy and practices
-To comply with all health and safety regulations associated with your employment
-Demonstrate a flexible approach in the delivery of work within the office. Consequently the postholder may be required to perform work not specifically identified in the job profile but which is in line with the general level of responsibilities of the post. On occasion it may be necessary to undertake some weekend or evening work (notice will be given).
-The postholder may be required to work in any one of the Council’s sites.
-Willingness to undertake any further ICT training and qualifications as required.