Role details
Title / Regulatory Officer
Role number / 393
Location / Brisbane CBD, QLD
Classification / APS Level 4
Branch / Finance and Infrastructure
Type of vacancy / Non-Ongoing – For approximately 6-12 months
Contact officer / Michael Druery – (07) 383 80143
Eligibility / The successful applicant will be required to undergo a security assessment, maintain an ongoing security clearance and satisfy AUSTRAC’s pre-engagement checks.
Experience with Government Legislation and experience in a Contact Centre is preferable but not essential.
To be eligible for assessment, applicants must be an Australian citizen.
Closing date for applications / 3 May 2017

Application details

Your application must include the following:

  1. acompletedAUSTRAC job application cover sheet
  2. acovering letter, no longer than one page, that states why you are interested in the position, and what value you can add to AUSTRAC
  3. acurriculum vitae, no longer than three pages, that:
  1. outlines your career history and qualifications, and
  2. includes details of at least two referees, one of which should be your current (or most recent) manager - please advise if you would prefer AUSTRAC to let you know before we contact your current manager.

Pleaseemail your application, clearly stating the role you are applying for, to before midnight Australian Eastern Standard Time (or Australian Eastern Daylight Savings Time in States where it applies) ofthe stated closing date.

Candidates may be required to undergo psychometric and/or work sample assessment as part of this selection process.

We welcome applications from Indigenous Australians, people from culturally diverse backgrounds and people with disabilities. We are committed to creating a working environment that values and utilises the contribution and experience of our employees from a diversity of backgrounds.

AUSTRAC offers flexible work arrangements to support a work/life balance.

Thefollowingjob description is specific to each role, setting out the associated duties and the capabilities required. You are not expected to address the capabilities directly but they should be used to guide your choice of information to include in your covering letter and/or curriculum vitae.

Job description

The Regulatory Officer under routine supervision is responsible for:

responding, using approved responses, to a broad range of enquiries from stakeholders via multiple channels, including regulated entities, industry bodies, members of the general public and other government agencies & internal business units

  • providing support to the AUSTRAC Contact Centre via a range of activities including:
  • supporting stakeholders in their interactions with AUSTRAC’s online systems, including standard queries such as password resets, system access, and amendments
  • undertaking activities in relation to the maintenance of AUSTRAC's databases including targeted outbound call campaigns
  • performing various processing tasks for reporting entities who communicate with AUSTRAC in paper form.
  • in a scheduled environment, supporting and demonstrating flexibility to deliver the AUSTRAC Contact Centre that operates 8:30 am to 5:00 pm (EST) Monday to Friday, and according to business needs
  • working collaboratively in a team environment, transfer knowledge, provide guidance and support to colleagues and actively participate in team meetings and training activities
  • contributing to activities that assist management to draft professional documentation including formal reports of findings and recommendations for internal and external audiences
  • performing tasks and activities using procedures and operating standards, and monitor work practices to improve the quality and performance of the business unit
  • taking responsibility for personal and professional development including acquiring and maintaining a thorough understanding of all relevant legislation, rulings, policy and guidelines; and building relevant industry and private sector knowledge
  • being responsible for the timely update of processes and standard operating procedures as required.
  • understanding and supporting strategic objectives and the constantly changing workplace environment
  • utilising AUSTRAC systems in the correct manner and be accountable for the quality and integrity of AUSTRAC records by verifying and ensuring the accuracy of data and the timely recording of interactions and decisions
  • working to agreed outcomes and time constraints and be responsive to the need to change functions to meet the needs of AUSTRAC

Capabilities in AUSTRAC

APS 3-4 capabilities in AUSTRAC

This section sets out the capabilities expected of all APS level 3-4 employees in AUSTRAC as they achieve the requirements of their job description.

These capabilities do not need to be addressed specifically in your application, but rather they may be drawn on to provide guidance in the drafting of your application.

•Understand the branch’s vision and business objectives.

•Provide outputs by planning projects and tasks, adopting direction, making changes under guidance, accepting responsibility, keeping your supervisor informed and evaluating progress and outcomes.

•Show planning skills by understanding the work environment, planning ahead, using agreed guidelines, identifying risks and uncertainties and working to resolve issues and problems.

•Support management by providing input to work plans, achieving effective outcomes, suggesting solutions and better ways of doing things, contributing to team tasks, working to agreed outcomes, adapting to change, providing accurate advice, supporting a positive working environment and participating in decision making.

•Show personal skills of, judgement, common sense, discretion, adaptability, focus and acknowledging and learning from mistakes.

•Develop positive relationships by supporting others, developing trust, sharing ideas and information, seeking input from others and supporting an environment of diversity, cooperation and reward.

•Communicate clearly, concisely and in plain English. Provide accurate and timely information, discussing issues thoughtfully and listening actively.

•Apply APS Values and Code of Conduct.