BOUNDARY HOUSE SURGERY PATIENT GROUP
Notes from Meeting Held on 19 September2017
Patient Representatives:Practice Representatives:
Alison ButteryDr Donna Samuels
Ann WhitingDr Rebecca Olowookere
Lily WhitingJanice Downing
Janice welcomed everyone back after the summer break. A warm welcome was extended to Dr Donna Samuels, Dr RebeccaOlowookere and a new member to our group Alison
Apologies: None
Minutes of Previous Meeting: Agreed . The last business meeting was on 18 April 2017. In May we had a talk on Healthy Eating and in June we had a meeting with Kate Osamor, our local MP.
Matters Arising
- Madge’s appraisal with Alyson Hicks. JD highlighted some points from the appraisal.
Summary: It has been a very difficult year for Madge. Her leadership skills have shone through.
Action: Madge to develop audit/IT skills. Receptionists to be trained to carry out simple searches. Madge to attend Practice Manager forums. Patient Group to be involved in carrying out surveys in the waiting room.
We agreed it was excellent work and well worth doing. JD said that Madge is a competent, efficient Practice Manager. Members of the group added that she has always been very helpful.
- Update on Partners/GPs - Dr Donna summarised the situation:-
- Dr Pillai has retired but has been supporting Dr Cowley. Unfortunately the practice has had to use multiple locums in the interim
- In June 2017 Dr Donna and Dr Rebecca joined the practice as Partners
- Dr Cowley will be coming back to the practice
- In the meantime locums are still needed to cover
- An Advanced Nurse Practitioner, TinuOguns, is now in post
Alison raised the question of who she should state is her GP. Dr Donna said that patients should be encouraged to use the name of the practice “Boundary House Surgery” rather than a specific doctor as the patient is registered with the practice not the doctor.
- Feedback from Camlee’squestionnaire - this worked well on our coffee morning in the waiting room with two positive outcomes.
- Time of Patient Group meetings changed to 11 am
- It was agreed to have a who’s who photo board in the waiting room
- General Survey Feedback (February 2017) - we looked at this and decided that we will have a survey asking patients what they want from the appointments system
- Membership of National Association of Patient Participation Groups (NAPP) - cost £60. It was agreed we should join this association.
DNA Report
August 47 GP appointments and 33 nurse appointments lost. This is an improvement and we will keep up our campaign.
Ideas for a Survey
How to improve our Appointments system
AutumnNewsletter - this was not discussed at the meeting. JD will liaise with Madge.
Future Plans
Clinical Pharmacist - Dr Rebecca explained this role. A pharmacist would work with the practice to look at drugs prescribed, deal with minor illnesses etc. This is a new initiative and needs a practice population of 30,000 before an application for funding can be submitted. The practice are encouraging other practices in the building to join forces to get this approved. The Group agreed this is an excellent idea. This will be on the agenda for the next meeting to ensure members, not present today, can air their views.
E Consultations - Dr Rebecca explained how this would work. Consultations would be done via the computer, which should free up appointments in the surgery, and be more convenient for some patients. Alison had reservations but the doctors assured her that patients would be asked to come to the surgery if the condition was complicated. E consultations would only be used by patients who found it more helpful to their lifestyle. The Group agreed in principle but this too will be added to the agenda for the next meeting.
Any Other Business
- Lil was concerned that Pharmacy2U was a scam. Dr Donna said that she did not think it was a scam. Lil is happy with her current arrangement with the local pharmacy and will continue with that
- Items which should not routinely be prescribed in primary care: A discussion document from NHS Clinical Commissioners. The cost of prescribed drugs needs to be reduced. This document presents the reasons, the costs involved and which drugs would be affected. There was not enough time to discuss this. To be added to agenda for next meeting
Date of Next Meeting - Tuesday 17 October 2017 at 11 am
JD/20/09/17