Lot 4: Performance/Reputation Audit and Customer/ Stakeholder Satisfaction

UK SBS Market Research Framework Provider Matrix

Lot 4: Performance/Reputation Audit and Customer/ Stakeholder Satisfaction

Breakdown of providers per specialism:

Page 2Full contact list of Lot 4 providers

Page 4Specialism: Customer/stakeholder service evaluation research

Page 6Specialism: Customer/stakeholder satisfaction/perceptions

Page 8Specialism: Segmentation

Page10Specialism: Reputation tracking/audit

Page 11Specialism: Senior decision maker qualitative research

Page 13Specialism: Complex longitudinal quantitative studies

Page 14Specialism: Omnibus research

Page 15Specialism: Mystery shopping

Page 16Specialism: Social media analysis

Page 17Specialism: Qualitative

Page 19Specialism: Quantitative

Page 20Specialism: Qualitative and quantitative

Lot 4 Providers: Full list

The following matrix outlines all of the providers awarded to Lot 4.

Buyers wanting to call off from the framework should contact providers using the email address provided below. Where more than one email address has been provided, please ensure you send call off/ mini competition documentation to all of the addresses provided.

Provider / Contact
2CV / ;
Acuigen / ;
Beaufort Research / ;
Bluemarble Research / ;
BMG Research /
Britain Thinks / ;
Burns and Company / ;
Communicate Research (ComRes) /
Community Research / ;
Creative Research / ;
Databuild Research and Solutions Ltd / ;
Define Insight / ;
DJS Research / ;
;
eDigital Research / ;
Enterprise Planning and Research / ;
ESRO / ;
GFK NOP / ;
Harris Interactive /
ICM Research / ;
IFF Research / ;
i-graduate (Tribal Group) / ;
;
;
Insight Exchange - Big Sofa / ;
;
Ipsos Mori / ;
Jigsaw Research Ltd / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
Navigator Research / ;
Nunwood Consultancy Ltd / ;
OMB Research / ;
;
Opinion Research Services / ;
;
;
ORC International /
Populus / ;
Pye Tait Consulting / ;
Quadrangle / ;
RDSI Research / ;
Redblue / ;
Research Works Ltd / ;
RS Consulting Ltd / ;
Simpson Carpenter Ltd / ;
Solutions Research / ;
SPA Future Thinking /
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
UK SBS Market Research team / ;
Woodnewton Associates / ;
Trinity McQueen / ;
;
You Gov PLC / ;

Specialism: Customer/stakeholder service evaluation research

Provider / Contact
2CV / ;
Acuigen / ;
Beaufort Research / ;
Bluemarble Research / ;
BMG Research / ;
Burns and Company / ;
Communicate Research
;
Community Research / ;
Creative Research / ;
Databuild Research and Solutions Ltd / ;
Define Insight / ;
DJS Research / ;
;
eDigital Research / ;
Enterprise Planning and Research / ;
ESRO / ;
GFK NOP / ;
Harris Interactive / ;
ICM Research / ;
IFF Research / ;
Insight Exchange - Big Sofa / ;
;
Ipsos Mori / ;
Jigsaw Research Ltd / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
Navigator Research / ;
Nunwood Consultancy Ltd / ;
OMB Research / ;
;
Opinion Research Services / ;
;
;
ORC International / ;
Populus / ;
Pye Tait Consulting / ;
Quadrangle / ;
RDSI Research / ;
Redblue / ;
Research Works Ltd / ;
RS Consulting Ltd / ;
Simpson Carpenter Ltd / ;
Solutions Research / ;
SPA Future Thinking / ;
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
Trinity McQueen / ;
;
UK SBS Market Research team / ;
Woodnewton Associates / ;
You Gov PLC / ;

Specialism: Customer/ stakeholder satisfaction/perceptions

Provider / Contact
2CV / ;
Acuigen / ;
Beaufort Research / ;
Bluemarble Research / ;
BMG Research / ;
Britain Thinks / ;
Burns and Company / ;
Communicate Research (ComRes)
;
Community Research / ;
Creative Research / ;
Databuild Research and Solutions Ltd / ;
Define Insight / ;
DJS Research / ;
;
eDigital Research / ;
Enterprise Planning and Research / ;
ESRO / ;
GFK NOP / ;
Harris Interactive / ;
ICM Research / ;
IFF Research / ;
i-graduate (Tribal Group) / ;
;
;
Insight Exchange - Big Sofa / ;
Ipsos Mori / ;
Jigsaw Research Ltd / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
Navigator Research / ;
Nunwood Consultancy Ltd / ;
OMB Research / ;
;
Opinion Research Services / ;
;
;
ORC International / ;
Populus / ;
Pye Tait Consulting / ;
Quadrangle / ;
RDSI Research / ;
Redblue / ;
Research Works Ltd / ;
RS Consulting Ltd / ;
Simpson Carpenter Ltd / ;
Solutions Research / ;
SPA Future Thinking / ;
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
Trinity McQueen / ;
;
UK SBS Market Research team / ;
Woodnewton Associates / ;
You Gov PLC / ;

Specialism: Segmentation

Provider / Contact
2CV / ;
Acuigen / ;
Bluemarble Research / ;
BMG Research / ;
Britain Thinks / ;
Burns and Company / ;
Communicate Research (ComRes)
;
Community Research / ;
Creative Research / ;
Databuild Research and Solutions Ltd / ;
Define Insight / ;
DJS Research / ;
;
eDigital Research / ;
Enterprise Planning and Research / ;
ESRO / ;
GFK NOP / ;
Harris Interactive / ;
ICM Research / ;
IFF Research / ;
Ipsos Mori / ;
Jigsaw Research Ltd / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
Navigator Research / ;
Nunwood Consultancy Ltd / ;
OMB Research / ;
;
ORC International / ;
Populus / ;
Pye Tait Consulting / ;
Quadrangle / ;
RDSI Research / ;
Redblue / ;
Research Works Ltd / ;
RS Consulting Ltd / ;
Simpson Carpenter Ltd / ;
Solutions Research / ;
SPA Future Thinking / ;
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
UK SBS Market Research team / ;
Woodnewton Associates / ;
Trinity McQueen / ;
;
You Gov PLC / ;

Specialism: Reputation tracking/audit

Provider / Contact
2CV / ;
Acuigen / ;
Bluemarble Research / ;
BMG Research / ;
Britain Thinks / ;
Burns and Company / ;
Communicate Research (ComRes)
;
Community Research / ;
Creative Research / ;
Databuild Research and Solutions Ltd / ;
DJS Research / ;
;
eDigital Research / ;
Enterprise Planning and Research / ;
GFK NOP / ;
ICM Research / ;
IFF Research / ;
Ipsos Mori / ;
Jigsaw Research Ltd / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
Navigator Research / ;
Opinion Research Services / ;
;
;
ORC International / ;
Populus / ;
Pye Tait Consulting / ;
RDSI Research / ;
Redblue / ;
Research Works Ltd / ;
RS Consulting Ltd / ;
Simpson Carpenter Ltd / ;
SPA Future Thinking / ;
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
Trinity McQueen / ;
;
UK SBS Market Research team / ;
Woodnewton Associates / ;
You Gov PLC / ;

Specialism: Senior decision maker qualitative research

Provider / Contact
2CV / ;
Acuigen / ;
Beaufort Research / ;
Bluemarble Research / ;
BMG Research / ;
Britain Thinks / ;
Burns and Company / ;
Communicate Research (ComRes)
;
Community Research / ;
Creative Research / ;
Databuild Research and Solutions Ltd / ;
Define Insight / ;
DJS Research / ;
;
Enterprise Planning and Research / ;
ESRO / ;
GFK NOP / ;
Harris Interactive / ;
ICM Research / ;
IFF Research / ;
Insight Exchange - Big Sofa / ;
;
Ipsos Mori / ;
Jigsaw Research Ltd / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
Navigator Research / ;
Nunwood Consultancy Ltd / ;
OMB Research / ;
;
Opinion Research Services / ;
;
;
ORC International / ;
Populus / ;
Pye Tait Consulting / ;
Quadrangle / ;
RDSI Research / ;
Research Works Ltd / ;
RS Consulting Ltd / ;
Simpson Carpenter Ltd / ;
Solutions Research / ;
SPA Future Thinking /
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
Trinity McQueen / ;
;
UK SBS Market Research team / ;
Woodnewton Associates / ;
You Gov PLC / ;

Specialism: Complex longitudinal quantitative studies

Provider / Contact
2CV / ;
Acuigen / ;
Bluemarble Research / ;
BMG Research / ;
Communicate Research (ComRes) / ;
;
Databuild Research and Solutions Ltd / ;
DJS Research / ;
;
eDigital Research / ;
Enterprise Planning and Research / ;
GFK NOP / ;
ICM Research / ;
IFF Research / ;
i-graduate (Tribal Group) / ;
;
;
Ipsos Mori / ;
Jigsaw Research Ltd / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
Nunwood Consultancy Ltd / ;
OMB Research / ;
;
Opinion Research Services / ;
;
;
ORC International / ;
Populus / ;
Pye Tait Consulting / ;
Quadrangle / ;
RDSI Research / ;
Redblue / ;
Research Works Ltd / ;
Simpson Carpenter Ltd / ;
SPA Future Thinking /
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
Trinity McQueen / ;
;
UK SBS Market Research team / ;
You Gov PLC / ;

Specialism: Omnibus research

Provider / Contact
2CV / ;
Beaufort Research / ;
Bluemarble Research / ;
Communicate Research (ComRes) / ;
;
DJS Research / ;
;
eDigital Research / ;
GFK NOP / ;
Harris Interactive / ;
ICM Research / ;
Ipsos Mori / ;
Marketing Sciences Limited / ;
;
;
Opinion Research Services / ;

;
Populus / ;
Redblue / ;
SPA Future Thinking / ;
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
UK SBS Market Research team / ;
You Gov PLC / ;

Specialism: Mystery shopping

Provider / Contact
2CV / ;
BMG Research / ;
DJS Research / ;
;
eDigital Research / ;
Enterprise Planning and Research / ;
GFK NOP / ;
ICM Research / ;
IFF Research / ;
Ipsos Mori / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
OMB Research / ;
;
ORC International / ;
Populus / ;
Pye Tait Consulting / ;
SPA Future Thinking /
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
UK SBS Market Research team / ;

Specialism: Social media analysis

Provider / Contact
BMG Research / ;
GFK NOP / ;
ICM Research / ;
Ipsos Mori / ;
NatCen Social Research / ;
ORC International / ;
Populus / ;
Quadrangle / ;
Simpson Carpenter Ltd / ;
SPA Future Thinking / ;
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
UK SBS Market Research team / ;
You Gov PLC / ;

Specialism: Qualitative

Provider / Contact
2CV / ;
Acuigen / ;
Beaufort Research / ;
Bluemarble Research / ;
BMG Research / ;
Britain Thinks / ;
Burns and Company / ;
Communicate Research (ComRes) / ;
;
Community Research / ;
Creative Research / ;
Databuild Research and Solutions Ltd / ;
Define Insight / ;
DJS Research / ;
;
eDigital Research / ;
Enterprise Planning and Research / ;
ESRO / ;
GFK NOP / ;
Harris Interactive / ;
ICM Research / ;
IFF Research / ;
i-graduate (Tribal Group) / ;
;
;
Ipsos Mori / ;
Jigsaw Research Ltd / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
Navigator Research / ;
Nunwood Consultancy Ltd / ;
OMB Research / ;
;
Opinion Research Services / ;
;
;
ORC International / ;
Populus / ;
Pye Tait Consulting / ;
Quadrangle / ;
RDSI Research / ;
Redblue / ;
Research Works Ltd / ;
RS Consulting Ltd / ;
Simpson Carpenter Ltd / ;
Solutions Research / ;
SPA Future Thinking / ;
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
Trinity McQueen / ;
;
Woodnewton Associates / ;
UK SBS Market Research team / ;
You Gov PLC / ;

Specialism: Quantitative

Provider / Contact
2CV / ;
Acuigen / ;
Beaufort Research / ;
Bluemarble Research / ;
BMG Research / ;
Britain Thinks / ;
Communicate Research (ComRes) / ;
;
Databuild Research and Solutions Ltd / ;
DJS Research / ;
;
eDigital Research / ;
Enterprise Planning and Research / ;
GFK NOP / ;
Harris Interactive / ;
ICM Research / ;
IFF Research / ;
i-graduate (Tribal Group) / ;
;
;
Ipsos Mori / ;
Jigsaw Research Ltd / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
Nunwood Consultancy Ltd / ;
OMB Research / ;
;
Opinion Research Services / ;
;
;
ORC International / ;
Populus / ;
Pye Tait Consulting / ;
Quadrangle / ;
RDSI Research / ;
Redblue / ;
RS Consulting Ltd / ;
Simpson Carpenter Ltd / ;
SPA Future Thinking / ;
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
Trinity McQueen / ;
;
Woodnewton Associates / ;
UK SBS Market Research team / ;
You Gov PLC / ;

Specialism: Qualitative and Quantitative

Provider / Contact
2CV / ;
Acuigen / ;
Beaufort Research / ;
Bluemarble Research / ;
BMG Research / ;
Britain Thinks / ;
Communicate Research / ;
;
Databuild Research and Solutions Ltd / ;
DJS Research / ;
;
eDigital Research / ;
Enterprise Planning and Research / ;
GFK NOP / ;
Harris Interactive / ;
ICM Research / ;
IFF Research / ;
i-graduate (Tribal Group) / ;
;
;
Ipsos Mori / ;
Jigsaw Research Ltd / ;
Marketing Sciences Limited / ;
;
;
NatCen Social Research / ;
Nunwood Consultancy Ltd / ;
OMB Research / ;
;
Opinion Research Services / ;
;
;
ORC International / ;
Populus / ;
Pye Tait Consulting / ;
Quadrangle / ;
RDSI Research / ;
Redblue / ;
RS Consulting Ltd / ;
Simpson Carpenter Ltd / ;
SPA Future Thinking / ;
;
Systra / ;
;
;
TNS UK LTD, TRADING AS KANTAR PUBLIC (FORMERLY TNS BMRB) / ;
Trinity McQueen / ;
;
Woodnewton Associates / ;
UK SBS Market Research team / ;
You Gov PLC / ;

UK SBS Market Research: Provider Matrix Lot 4 Update 3rd January 20181 | Page