Kluwer Webstats Users Manual

Kluwer Webstats users manual

Release May 2004

The following features are provided to all users:

Reports are available 24/7 (24 hours a day, 7 days a week)
All HTML reports can be downloaded as CSV files (see CSV Download for more information)
Any standard report can be re-graphed on demand (see Graph on Demand for more information)
Reports are generated on monthly basis and provide a monthly granularity
Passwords for all users are updated annually, customers are notified by email

Graph on Demand

This feature allows you to re-graph any data that is seen in the standard report and to have that graph saved with the monthly report. To access this feature click on any item, either a word (row heading) or a number (column value), in the standard report table. Another window will popup where you can adjust the graph. The row or column you choose will determine the data to be graphed. Selecting a row allows for re-graphing based on the subgroups of the rows in the report. Selecting a column allows for re-graphing based on the date range selected.

CSV Download / Download Spreadsheet

The ability to download reports as Comma Separated Values (CSV) is provided in all Automated Reports and the Home Page. To do this, first click on the link "Download comma delimited format: CSV" which appears at the bottom of all HTML reports. You should then see the report in CSV format. Next, click on the link "Download Spreadsheet". This will download the report in CSV format. Please see our FAQ for more information.

In the top right corner of the report you're viewing there's a link "Download Spreadsheet", this has the same functionality as "Download comma delimited format: CSV"

Printer Friendly Reports

To print an html report, use the "Printable Version" link in the top right corner of your screen.

Favorite Reports

Each of the reports can be added to your "favorite reports". The "favorite reports" section appears in the left menu on the home page and allows for easy access to your reports.

To add a report to your favorite reports, browse to the report and click "add to favorite reports" in the top right corner.

For more information go to the reports section.

Email Support

From the support button in the top black bar you can click to this Kluwer WebStats User's Manual, the frequently asked questions and the support form.

Usernames and passwords are case-sensitive and must be entered exactly as they appear in the usage statistics notification email. All usernames start with the capital letter representing the type of report, i.e. 'I' for Institutions and 'C' for Consortia. Passwords are always numeric and do not contain any letters, spaces or special characters. The easiest way to use your username and password is to copy and paste (control + c; control + v) the values from the notification email into the login prompt.

Overview

Kluwer provides reports to consortia and to individual institutions. See the description below. If you're in a institution, please proceed here.

Consortium Reports

A consortium has access to its member institutions "Automated Reports" which are the same reports presented to the individual institutions. All of the individual institutions in your consortium, as well as the consortium name, are listed in the left column of the homepage once you have logged in.

When you click the consortium folder, you will find the web usage reports for all consortium members.

If you move your cursor over the different institutions the YTD-folders appear. Once you click on an individual institution's folder or the consortium's folder, the navigation is the same as the institutional reports.

Institutional Reports

When you have successfully logged in you will see the homepage which provides a broad summary of traffic measurements for the report user.

This opening page provides a broad summary of traffic measurements for the report user (i.e. institution or consortium). Up to yesterday information is provided on this page and the report can be dynamically generated based on a user-defined relative date range (see the selection boxes below the chart). From the menu in the left one can directly go to the reports for the previous 3 years. The top black bar points to the homepage (this page).

Reports

From the homepage there are 3 ways to browse to the reports:

1. By clicking on the YTD submenu under "Automated Reports" /
2. By selecting "Automated Reports" from the 'reports' menu in the top navigation /
3. By directly going to your saved favorite report, see chapter "favorite reports" for more information. /

Available reports

The screenshot below shows the reports available in the YTD-folders. Please note the links below the black menu bar. These show you where you are in the site as well as allows you to navigate back to where you came from.

Content Category

Overall Information shows the overall traffic breakdown by content category for the institution. Content category include fulltext article downloads, single article sales, table of content views, rights denials etc?

Entry Resources

Page Views by month. This report is measured in Page Views shows the most common first resource viewed for all visitors from the institution

Exit Resources

Page Views by month. This report is measured in Page Views shows the most common last resource viewed for all visitors from the institution

Journals

There are 3 reports in this folder.

1. Downloads by Title by month shows the total article downloads by title for the institution

2. Page Views by Title by month shows the total page views by title for the institution

3. Rights Denial by Title by month shows the number of times per title that an institutional user attempted to download an article for which they do not have permission (no subscription/access)

Referrals

There are 4 reports in this folder.

1. Page Views by Category by month shows referral page views for all visitors from the institution broken down by search engines and other main categories like commercial, education etc.

2. Page Views by Month shows the actual referral pages for page views

3. Visits by category by month shows referral visits from the institution broken down by search engines and other main categories like commercial, education etc.

4. Visits by Month shows the actual referral pages for visits.

Searches

There are 2 reports in this folder.

1. Internal Searches - Successful by month shows the most common search terms used within the institution for successful searches

2. Internal Searches - Unsuccessful by month shows the most common search terms used within the institution for unsuccessful searches (unsuccessful searches equate to no click-throughs returned from search-results)

Subdomains

There are 2 reports in this folder.

1. Page Views by Category by month shows the geographic breakdown of subdomains for all visitor page views from the institution

2. Visits by Category by month shows the geographic breakdown for all visits from the institution