Parker Hannifin Corporation
Instrumentation Group
206 Lange Drive
Washington, Missouri 63090
Controls Technical Support Process and Contacts: (888)-664-1406, press 9 for English, then press 4 for technical support
Technical support is supplied by Sporlan Micro Thermo on a 24 hour 7 days a week basis to assist with product problems in the field. Product problems are defined as product failures, programming problems, IT or computer support with connections, passwords, wiring issues, etc. on equipment that is already installed. If your call is not returned within 1 hour after calling our service support line please call the following people to ensure your problem is taken care of:
§ Patrick Desmarais Operations Manager: (888)-664-1406 ext 125, email:
§ Charles Cunliffe North East Region Sales: (732) 367-0015, email:
§ William Dail South Region Sales: (770) 736-9276, email:
§ Yves Filiatrault Canadian Region Sales: (888)-664-1406 ext 134, email:
§ Clay Rohrer Business Manager US: (636)-359-9327, email:
OEM Controls Engineering Application support and contacts:
§ Russell Diehl – Team Leader Technical Field Services: 602-399-5381 (M), email:
§ Call Your Local Sales Engineer – See below
§ Clay Rohrer Business Manager US: (636)-359-9327, email:
§ Louis Morris Application Engineering Manager: (888)-664-1406, ext 135, email:
Engineering application applies to optimizing designs for fully integrated system control, which can consist of factory wiring, controller application and placement, controller installation, process verification, among others.
If your needs aren’t met by our tech support and engineering organization please contact one of the following:
§ Clay Rohrer Business Manager US: (636)-359-9327, email:
§ Patrick Desmarais Operations Manager: (888)-664-1406 ext 125, email:
§ Serge Desmarais Business Unit Manager: (888) 664-1406 ext 124, email:
For sales, quoting, and general assistance for your region please contact your local sales engineer:
§ Charles Cunliffe North East Region Sales: (732) 367-0015, email:
§ William Dail South Region Sales: (770) 736-9276, email:
§ Yves Filiatrault Canadian Region Sales: (888)-664-1406 ext 134, email:
§ Clay Rohrer Business Manager US: (636)-359-9327, email:
For orders send an email to
For shipping and RMA (return merchandise authorization) call (888)-664-1406 ext 112
For training classes call (888)-664-1406 ext 165 or your local sales engineer