EnconGroup Role Profile

Operations Manager

Definition / Monitors transport and warehouse activities. Supports the Warehouse and Transport Managers to ensurethat all resources are available as needed and all operations are carried out efficiently and effectively. Communicates budgets, KPI’s and SLA’s and monitors and controls costs. Assists HR with recruitment and disciplinary procedures. Monitors and reviews legislation related to Health and Safety, transport and the environment and ensures all site activities operate within their parameters.
Key Activities / Resource Management HR Processes
Commercial and Financial Duties Health, Safety, Transport and Environment
Technical / Driving Qualification
Literacy and Numeracy / IT Skills
Experience / People Management Experience
Warehouse and/or Transport Experience
Health, Safety, Environmental & Transport Legislation
Commercial Awareness / Budgetary Experience
Advanced Systems Knowledge**
Product Knowledge**
CPC**
Behavioural / Management & Leadership
Communication
Delivering Results
Making Decisions / Customer Focus
Growing the Business
Personality and Motivation / Decisive
Detail Conscious
Outgoing
Consultative
Persuasive
Analytical
Forward Thinking / Target Driven
Autonomous
Flexible
Business Focus
Quality Focus

Please use summary matrix above in conjunction with the text belowWhere applicable*

Desirable**

What should an Operations Managerbe doing? (Key Activities)

Resource Management (Transport and Warehouse)

  • Support the Transport and Warehouse Manager in controlling the day to day operations of the warehouse and the transport function
  • Ensures that sufficient resource coverage is available at all times and that future resourcing requirements are planned in advance e.g. vehicles MOT’s coverage, staff coverage for annual leave etc
  • Identifies where changes and improvements can be made to processes and ensures that they are

implemented

  • Ensures that all paperwork related to deliveries, health and safety etc is signed off and sent to appropriate person
  • Ensures that open communication channels are established and maintained with Managers, staff, customers and service providers
  • Leads, monitors and motivates staff

Business and Financial Duties

  • Helps set strategy and objectives for the warehouse
  • Communicates budgets, KPI’sand SLA’s and ensures they are implemented and adhered to
  • Monitors and controls operational costs
  • Generates daily/weekly/monthly reports relating to costs, error rates etc
  • Communicates ideas and asks others for suggestions on warehouse operations and systems e.g. where improvements can be made etc
  • Builds relationships with suppliers at a local level

HR Processes

  • Conducts investigations and/or carries out disciplinarians as part of the disciplinary process
  • Identifies staff training needs and ensures that it is implementedand records are kept up to date
  • Works with HR to recruit personnel
  • Conducts regular team meetings/briefings with supervisors

Health, Safety, Transport and Environment

  • Identifies and reviews legal criteria that relates to Health and Safety, Environmental and Transport

Legislation e.g. Road Traffic Acts, ISO etc

  • Ensures that all operations are carried out in adherence to legislative requirements and company

policies and procedures e.g.transport operations observe tachograph requirements etc.

  • Carries out Health and Safety risk assessments and logs results
  • Responsible for Branch Maintenance and Security

What should an Operations Manager be equipped with? (Technical and Experience)

Driving Qualification: Category B Licence or above required

Literacy and Numeracy: Able to read and write, perform basic arithmetic

I.T Skills: Has an excellent level of computer and keyboard skills. Able to use Microsoft Word, Excel, Powerpoint

People Management, Transport and or/Warehouse Experience:Experience managing a team. Exposure to a warehouse/distribution and / or transport environment

Health, Safety, Environmental and Transport Legislation: Knowledge of health and safety and environmental legislation. Keeps up to date with all legislation related to the transport of goods i.e. Road traffic acts, tachograph regulations etc.

Commercial Awareness: Exposure to fast-paced commercial environment, able to understand customer requirements and impact of actions on profit

Budgetary Experience – Exposure to interpreting and implementing budgets

Advanced Systems and Product Knowledge: Specific product knowledge of brand, Encon systems (e.g. M4), and company policies desirable

CPC – Certificate of Professional Competence desirable

How should An Operations Manager be doing this? (Behavioural)

Management and Leadership: Inspires others by challenging, encouraging and guiding. Adapts style of interaction depending on the person and/or situation. Sets a clear direction and communicates goals and targets. Delegates effectively, allocating tasks and responsibilities appropriately. Supports the team as required. Provides regular feedback and recognition; reviews others fairly and objectively. Addresses poor performance. Attracts and develops talent for the future

Communication: Approaches situations with confidence. Communicates clearly and appropriately, as

well as listens to others. Shares information, is credible, and is prepared to stand up for self and

the business. Manages conflict in a constructive manner. Uses persuasive arguments

Delivering Results: Takes personal ownership and pride in ensuring warehouse, paperwork and systems are organised. Follows company policies and procedures, escalating issues appropriately. Adapts to unexpected events and is flexible. Troubleshoots and removes obstacles to achieve results. Manages time effectively to meet customer needs. Is planned, organised and works in a methodical and systematic way

Making Decisions: Takes personal ownership of decisions and their consequences. Assimilates information quickly and accurately, as well as probes for further information if required. Makes sound decisions even in difficult circumstances. Produces workable solutions

Growing the Business: Understands key business issues that affect profitability and growth, taking action to maximise success. Encourages innovation and identifies opportunities for continuous improvement. Is open to new ideas. Understands personal impact on the business. Manages change effectively and grasps new opportunities

What kind of person should an Operations Manager be? (Personality and Motivation)

Personality

Decisive – Makes fast decisions, reaches conclusions quickly

Detail Conscious – Focuses on detail, likes to be methodical, organised and systematic

Outgoing – Lively and animated in groups, talkative, enjoys attention

Analytical – Able to analyse data with a view to making efficiencies

Consultative – Consults widely, involves others in decision making.

Persuasive – Enjoys selling, comfortable using negotiation, likes to change other peoples views

Forward Thinking – Takes a long-term view, sets goals, more likely to take a strategic perspective

Motivation

Target Driven – Needs to achieve targets, strives to overcome difficult challenges

Autonomous – Enjoys independent work and organising own approach

Flexible – Enjoys the challenge of different contexts and new work demands

Business Focus – Likes seeing the impact of their actions on business outcomes

Quality Focus - Needs to feel the organisations work is sound