Resume’ of Dr Mallika Srivastava

PROFILE

PhD (Customer Relationship Management-Marketing) & Master of Management Studies(MMS) with4 years of teaching experience in various subjects related to marketing domain and 4 years corporate work experience in project management, customer relationship management, systems design & development, training and implementation. Having varied experience in training as well as handling independent projects both as a leader and as a member of a team.

Academic Qualification

Sl / College/University / Subject / Credential / Year / % / Division
1 / University of Allahabad, Allahabad / Customer Relationship Management in Indian Corporate Sector / Doctor of Philosophy (Ph.D.) / 2007 / earned doctorate (Ph.D.) / The degree was earned through research, examination and dissertation
2 / JD Bajaj Institute of Management Studies,
S.N.D.TUniversity, Mumbai / Management studies, Major –Systems Management / Master of Management studies (MMS) / 2000 / 63.04% / First Division
3 / College of Applied Science,University of Delhi, Delhi / Food Technology / Bachelor of Applied Science(BASc) / 1997 / 64.94% / First Division
4 / D.A.V.Jawahar Vidya Mandir, Ranchi / Science / Central Board of Secondary Education
(AISSCE) / 1994 / 71.60% / First Division
5 / D.A.V.Jawahar Vidya Mandir, Ranchi / Science / Central Board of Secondary Education
(AISSE) / 1992 / 75.60% / First Division

Summary of Employment Record

  1. Working in Symbiosis Institute of Business Management(SIBM), Lavale, Pune since 29th Dec 2011, as Assistant Professor.
  2. Worked in International School of Business & Media (ISB&M), Pune from June 2011- Dec 2011, as faculty in Marketing Management.
  3. Worked in Astix Intelligence Management Systems as software consultant from Mar 2007- May2008. Astix is a software services company offering solutions in Business Process Automation, Business Intelligence and Decision Support Systems.
  4. Worked as consultant in Eicher India Ltd for Collaboration Solution Group based at Eicher group office, New Delhi from May 2002- May2003.
  5. Worked as Consultant System Analyst in Total Info India Ltdfrom Nov 2000 to May 2002.
  6. Worked as Management Trainee at BlueStar India Ltd, New Delhi from June’2000 to Nov’2000 and was fully involved in Implementation and Maintenance of CRM software package developed in-house.

Work Experience

I have had hands on teaching experience in various subjects related to marketing and corporate workexperience in project management, customer relationship management, systems design & development, training and implementation. Broadly, my experience has included the following:

Academics

Teaching

  • Developed curriculum for marketing management – first trimester; customer relationship management – fifth trimester, sales and distribution –first semester and International Marketing- third semester, strategic Marketing Management- fourth semester, Marketing Stratgy.

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