What Is Good Communication

COMMUNICATION 101

Communicating in the Workplace

Participant Handout

What is Good Communication?

Examples of Good Communication

Examples of Poor Communication

Assertive Communication defined:

Clear, honest, direct

Mutual respect

Maintain own rights while respecting other’s

Builds a strong foundation to relationships

Withstands conflict and problems

Building Your Assertive Communication Muscle:

A skill that needs practice to become good at it

Not natural for everyone

Develop a proactive style versus reactive

Work to avoid reacting emotionally

Strengthen resolve to stand up for self without anxiety

Build self-esteem by your actions

List Three Things to Do to Communicate More Assertively:

1)

2)

3)

The Communication Model

PURPOSE

FOCUS

PROCESS

FEELINGS

Tips for Good Communication

Both people get time to speak

Be an active listener

Ignore distractions

Don’t expect to know how you are going to react

Judgement-free

Keep an open mind

Do not offer advice

End the conversation