Person Specification – Band F – Shop Manager

Title: Shop Manager
Reports to: Manager 2 – Retail Regional Operations
Directorate: Retail
Direct Reports:1
Budget/Resource Responsibility: As agreed with manager
Grade specific competencies / Essential / Desirable
Demonstrable understanding of the social model of disability and clarity about the contribution ofRetail to achieve social change and what Scope does / ×
Proven organisational and prioritising skills / ×
Demonstrates excellent communication and interpersonal skills. / ×
Ability to provide excellent customer service in an efficient and courteous manner / ×
Ability to be flexible, respond positively to change, and work effectively under pressure and deal with conflicting priorities / ×
Ability to motivate self and others. / ×
Standard Role Based competencies
Numerate with the ability to calculate figures / ×
Experience of carrying out administrative tasks / x
Able to be accountable for cash handling, banking and security associated with the task / x
Proven retail or customer service experience / x
Able to apply and be accountable for health and safety processes within the shop / x
Experience of managing a team / x
Good written communication skills / x
Experience of conducing staff appraisals and/or performance development reviews. / x
Knowledge of merchandising and displays / x
Possess an interest / awareness in fashion trends / x
Experience of working in a charity shop / x
Experience of working with budgets / x
Must be willing to work on Saturdays, and Bank Holidays as required. / ×
Must be willing to undertake relevant training and attend meetings as required. / ×
Must be prepared to work in other shops occasionally if requested. / ×
Must be willing to act as key holder. / ×
Must be willing to work the occasional Sunday as required in line with peak trading periods such as Christmas and sales promotions / ×
Must be able to lift heavy and/or bulky items / ×
Core behaviours – with example indicators
Supporting Scope
Communicates to the team and others about how we can contribute to Scope’s strategic direction. / ×
Taking responsibility
Plans ahead and agrees and achieves SMART objectives. / ×
Solving problems
Support team to develop new ideas and change things for the better within my unit / ×
Valuing customers
Engage with customers on their terms, using different approaches to suit the situation. / ×
Working as part of a team:
Manages differences constructively, dealing effectively with conflict and valuing diversity. / ×
Travel/Residence
  • Travel may be required throughout the area and elsewhere within England and Wales for training and meetings
  • Incumbent to live within reasonable commuting distance of the shop responsible for.

Agreed by:
Line Manager
Date