Example of HERA Competencies for Grade 2 Roles

Example of HERA Competencies for Grade 2 Roles

COMMUNICATION

The Role Holder communicates with staff and the public about basic subjects that require little further explanation.
For example, giving directions, information on opening times, responding to basic written queries.

TEAM WORK AND MOTIVATION

The Role Holder is part of a team and I expected to contribute to the teams overall effort.
For example, a team member that takes instructions only. The Role Holder may have no role in either guiding others or providing more detailed instruction and no role in officially motivating or creating a team spirit.

LIAISON AND NETWORKING

The Role Holder is required to liaise with people using existing procedures. They are also required to pass on information to others, as requested.
For example, a Role Holder who speaks with people from the wider University/people external to the University about basic subjects or to pass on information to other parties/staff.

SERVICE DELIVERY

The Role Holder responds to both internal and external requests for service or information. The Role Holder is required to be prompt in their response to requests.
The Role Holder normally only responds to requests and would rarely investigates user requirements. The Role Holder may have no specific time constraints placed upon them to respond to requests, which are likely to be basic in their nature.

DECISION MAKING PROCESSES

The Role Holders own decisions have a minor impact on the University.
For example, standard day to day decisions, how best to undertake basic task without referral to a line manager etc.

PLANNING AND ORGANISING RESOURCES

The Role Holder is required to organise and prioritise their tasks to a given work plan within allocated resources.
For example, all work is handed do to the Role Holder by the manager and the Role Holder is then required to manage their own schedule.

INITIATIVE AND PROBLEM SOLVING

The Role Holder is required to resolve standard problems, within pre-defined measures following guidelines and with reference to others.
The Role Holder will also recognise when the problems needs to be referred to others.
For example, how best to resolve the most basic of problems, anything more, being passed to the line manager.

ANALYSIS AND RESEARCH

The Role Holder is required to establish the basic facts in situations which require further investigation and inform others if necessary.
For example, logging of IT or Health and Safety problems with the help desk.

SENSORY AND PHYSICAL DEMANDS

The Role Holder is required to complete basic tasks which either would require either a minimum of instruction or light, if any, physical effort
For example, working at a standard computer which would include lifting and carrying items such as folders etc on a regular basis.

WORK ENVIRONMENT

The Role Holder is required to work in an environment which is relatively stable and has little impact on the role holder or the way in which work is completed.
For example, a stable office environment.

PASTORAL CARE AND WELFARE

The Role Holder is required to show sensitivity to those who may need help or,in extreme cases, are showing signs of obvious distress; initiate appropriate action by involving relevant people.
For example, basic low level understanding of staff who are disgruntled. The Role Holder will be aware of when situations are more serious and will then involve appropriately skilled people.

TEAM DEVELOPMENT

This is not a requirement for the role.

TEACHING AND LEARNING SUPPORT

This is not a requirement for the role.

KNOWLEDGE AND EXPERIENCE

The role holder is required to knowledge or expertise that enables them to work on day to day issues in their own area without direct or continuous reference to others.

Please note that this profile is not of a specific post and composite of a number of roles that have a points score within its specific grade.

HERA Grade 2 example 1

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