TERMS & CONDITIONS
fOOfOO Slippers
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. Please see our Cookies Policy.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The term ‘fOOfOO® Slippers ’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website whose registered office & company name is R&WH Services Ltd trading as fOOfOO® Slippers, 12 Pinewood Road, Northampton, NN32RB, United Kingdom. The term ‘you’ refers to the user or viewer of our website.
By placing an Order and purchasing goods from you will be entering into a legally binding agreement with us on the Terms and Conditions as laid out below.
Terms and Conditions: Goods for sale
A. General Introduction
1. This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods (the ‘Goods’) listed on this website (the ‘Website’) to you.
2. Before confirming your order please:
a) Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations and returns policy at clause 12 and limitation of our liability and your indemnity at clause 16
b) Print a copy for future reference.
c) Read our privacy policy regarding your personal information.
1. By ordering any of the Goods listed on this Website, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.
2. We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you.
3. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
B.Order Process
1. Please read the Delivery information. All orders that you place on this website will be subject to acceptance in accordance with these delivery terms and conditions. If any Goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.
2. The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email isnotan order confirmation or order acceptance from Us.
3. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns Procedure).
4. Any order placed by you constitutes an offer to purchase the Goods from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
5. You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.
6. You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods ordered by you from the Website.
C.Formation of a Contract
1. A contract between you and us (the ‘Contract’) incorporating these Conditions will only subsist after we have debited your payment card and have confirmed that we have dispatched the Goods or made them available to be downloaded. We will send you an email to confirm this (a ‘Confirmation Notice’). The Confirmation Notice will amount to an acceptance of your offer to buy the Goods from us. The Contract will only be formed when we send you the Confirmation Notice (whether or not you receive it).
2.The Contract will relate only to the Goods stated in the Confirmation Notice. We will not be obliged to supply any other Goods which may have been part of your order until we have sent you a separate Confirmation Notice relating to it.
3.You must check that the details contained in the Confirmation Notice are correct and you should print out and keep a copy of it.
4.You will be subject to the version of our policies and Conditions in force at the time that you order the Goods from us, unless:
a) Any change to those policies or these Conditions is required to be made by law or governmental authority
b) We notify you of any change to our policies or these Conditions before we send you the Confirmation Notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the Confirmation Notice.
D. Delivery of Products, Risk and Title
1. This website is only for delivery of products to customers worldwide
2. Delivery charges and estimated timescales are specified in the delivery details section and also when you place an order. We make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen factors. fOOfOO® Slippers shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3. Any dates quoted for delivering the Goods are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the Confirmation Notice, unless there are exceptional circumstances.
4. We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it.
5. We shall not be liable for any delay in delivering the Goods, however caused.
6. The Goods may be sent to you in instalments.
7. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us
8. The Goods will be at your risk from the time of delivery.
9. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.
E.Price
1. The prices of the Goods are as quoted on the Website.
2. Prices for delivery are as quoted for delivery in the United Kingdom unless otherwise specified.
3. Unless otherwise stated, the prices exclude delivery costs which will be added to the total amount due from you. Details of our delivery charges can be located on our Website.
4. We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery.
F.Payment for Products
1. We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
2. The price you pay is the price displayed on this website at the time we receive your order apart from the following exception:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
3. Payment can be made by any method specified at the website checkout.
4. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
5. All prices are shown in Pounds (£) sterling and include VAT (where applicable) at the applicable current rates. Delivery charges are also included, unless expressly stated otherwise.
G. Returns, Cancellations and Substitutions
1. We offer a 7-day money back guarantee – please refer to Returns Procedure. Some products are excluded from the Guarantee – please confirm with us prior to ordering. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns Procedure section. Any returns outside the EU will be charged £15 P&P additional cost.
2. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 7-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Returns Procedure page for further details).
3. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
H.Right to Cancel
1. You have a cooling off period of 7 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price.
2. During the cooling off period any cancellation must be given by written notice by either party.
3. Goods must be returned complete and undamaged with all accessories and instructions. You must return the Goods with its original packaging (which must be in reasonable condition) and the original invoice. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4. In the event that we supply substituted Goods to you in accordance with the provisions of Clause G2, your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us.
I.Exception to the right to cancel
You will not have a right to cancel an order for any goods or services purchased from us, in the following situations:
a) If you expressly agree to us beginning to provide any services before the end of the cancellation period.
b) The Contract is for goods which are bespoke or have been personalised or which may deteriorate (such as food)
c) The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us.
J. Intellectual Property
1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
2. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
3. You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.
4. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
5. No licence is granted to you in these Conditions to use any of our trademarks or those of our affiliated companies.
6. Goods sold by us and Website content may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.
K.Liability & Indemnity
1. Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:
a) Death or personal injury resulting from our negligence
b) Fraud or fraudulent misrepresentation
c) Action pursuant to section 2(3) of the Consumer Protection Act 1987
d) Any matter for which it would be unlawful for us to exclude or attempt to exclude our liability
2. Subject to Section K1 above, We will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and We accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
3. We will not be liable if the Website is unavailable at any time.
4. We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it.