Astrid N. Avalos-Rosales

______

Objective

To obtain an internship position to apply my skills and knowledge

Education

LaGuardia Community College/CUNYMar.2008 – Present

Long Island City, NY

Candidate for an Associate in Science degree in Liberal Arts: Math and ScienceGPA: 3.575/4.00

Related Coursework:English 101, English 103, General Psychology, Oral Communication, Elementary Statistics (Honors Course), Human Biology I.

Experience

C-Town SupermarketMar.2006 – Present

New York, NY

Cashier

  • Provided excellent customer service
  • Assist customers who ask for information about the products
  • Enter the price of each item to the register by scanning or weighting them
  • Subtract the value of any coupons or special discount
  • Handle cash and credit payments accurately
  • Issue a receipt to the customer, giving the appropriate change if necessary, and bag the purchase
  • Handle returns and exchanges, and return unwanted items to the shelves
  • Count the drawer’s monetary content to compare it with the total sales data at the end of the shift

Burger KingSep.2005 – Mar.2006

New York, NY

Cashier

  • Requested and registered customers’ orders
  • Subtracted the value of any coupons or special discount
  • Handled cash and credit payments accurately, giving the appropriate change if necessary
  • Selected requested food and assembled them on a serving tray or takeout bag
  • Counted the drawer’s monetary content to compare it with the total sales data at the end of the shift

National Institute of Informatics and Statistics of PeruNov. 2004 – Jul.2005

Lima, Peru

Administrative Assistant

  • Organized documents and data relating to the 2005 National Census in Peru
  • Registered all financial transactions,related to employee expenditures, accurately and efficiently
  • Revised and updated the information in the daily record’ system

Telefónica delPerú / Cliente Preferente ProgramApr. 2000 – Oct.2004

LimaPeru

Customer Representative

  • Provided excellent customer service tothe VIP customers (Cliente Preferente Program) of the biggest telecommunication company in Peru
  • Assisted customers by providing information, selling products/services, filling out complaints, and giving technical support on lan-lines, cell phones, TV cable and internet services.
  • Kept accurate records of daily sales, and customers’ complaints

Awards and Honors

  • Dean’s List Spring 2008
  • Phi Theta Kappa International Honor Society
  • The ClientePreferente Program won the “2003 1 to 1 Innovator Award” given by Peppers and Rogers Group which is an international marketing firm specialized in 1 to 1 customer service strategies

Skills and Interests

Fluent in Spanish; proficient in MS-Word; strong math skills; ability to learn new skills quickly; strong organization

Math, Science, ePortfolio Scholar Project.

References Available Upon Request