Job Title: IT Data Centre Operator Apprentice

THE UNIVERSITY OF NOTTINGHAM
Recruitment Role Profile Form

Job Title: IT Data Centre Operator Apprentice

School/Department: Information Services

Salary: £9,767 per annum

Job Family and Level: Technical Services

Contract Status: 2 Year Fixed-term

Hours of Work: Full-time 36.25 hours a week (core office hours 8.30-5pm)

Location: Kings Meadow Campus

Reporting to: Data Centres Team Leader

Purpose of the New Role:

To assist in the maintenance of the University’s central data centre infrastructure and the delivery of effective central data centre services to IS and the University.

Main Responsibilities / % time per year
1. / Assist in monitoring, providing 1st line support and maintenance (both preventative and remedial) for central systems to ensure minimum disruption to the working of the University, its Students and Staff. / 60%
2. / Assist in equipment lifecycle management including pre-installation activity, physical installation (inc. OS installation, cabling etc.) and decommissioning of data centre related equipment. / 20%
3. / Assist in the provision of data centre related services to the University e.g. Backup and Restore, School/Faculty equipment hosting, platform services and service reporting. / 20%

Knowledge, Skills, Qualifications & Experience

Essential / Desirable
Qualifications/ Education / Good standard of education evidenced by GCSEs, including GCSE Maths and English at grade C or above, or equivalent. / IT qualifications
Skills/Training / Good IT skills (confident with Microsoft Office applications, email and Internet).
Good verbal and written communication skills.
Good organisational and time management skills. / Good interpersonal and customer service skills.
Experience / Evidence of interest in IT and supporting IT infrastructure
Experience of planning own work activities in response to differing needs.
Experience of managing a busy workload. / Experience in supporting PC hardware and/or client O/S’ (Windows and/or Linux)
Experience in supporting Server hardware and/or server O/S’ (Windows and/or Unix/Linux)
Experience of working within a structured service environment
Experience of working within a Team to resolve complex issues and to provide and maintain a high level of customer service whilst working to deadlines.
Experience of working with customers face to face and via telephone, email and ticket systems
Experience of working in an office environment.
Statutory/Legal / Experience of working within a rigid H&S framework
Other / Ability to work within a Team and to ask for/take direction/advice as required.
Ability to prioritise own workload and
work on own initiative as required.
Ability to acquire new skills in a rapidly changing environment
Flexibility and the ability to respond to a range of situations, but also know when to refer on as appropriate.
Ability to develop good working relationships with a range of internal and external colleagues.
Excellent attention to detail. / Capability to work outside normal working hours (9:00 – 17:00)

Decision Making

i) taken independently by the role holder

Tackling simple tasks that have prescribed work flows
Daily prioritisation of work activities (i.e. order in which jobs of equal priority are performed)
Within the guidelines above, deal with service requests

ii) taken in collaboration with others

Advice from more experienced/senior colleagues on the best way to tackle unfamiliar, non-routine or complex tasks.
Completion of documentation
Tackling equipment installation/decommission
Operational service requests of a non-routine nature or where guidance is required
Decisions relating to implementation of project plans

iii) referred to an appropriate senior colleague/Team Leader by the role holder

Decisions relating to requests for changes to systems/services
Job prioritisation
Resource allocation (e.g. ordering items, additional staffing etc.)
Strategic decisions relating to projects
Complex or critical IT support issues.
Requests for further work

Additional Information

This role will be part of the Data Centres Team but there will be opportunities for the role holder to work with other teams within IS. The role holder will be exposed to a wide range of equipment and technologies and the role necessary requires heavy lifting, working at height and confined spaces and in a carefully controlled hazardous environment.
Activities will be directed and actively supervised by experienced/qualified colleagues, with only the most basic and non-hazardous tasks being unsupervised. However, as the role holder gains in experience, the range of directly unsupervised tasks/activities will increase.
Due to the nature of the Team’s remit, flexibility and a broad range of skills, knowledge and expertise are key to responding to the wide variety of problems and incidents that unpredictably occur during the day to day work of the Team. Although the role holder will be based at the Kings Meadow Campus, they will be required to work at other Campus’ as required

Please quote ref: APP2015-058915.

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