Assessment Task: Human Resource Management
Prepared by Julie Cain from Koonung Secondary College
Name ______
Unit 4: BUSINESS MANAGEMENT
SAC 1: Human Resource Management
Outcome 1: Identify and evaluate practices and processes related to human resource management.
Time allowed – one period
Total number of marks – 20
Total number of questions – 3
Read the extracts below and answer the questions.
Spot-on Transport Services is a large-scale company that provides courier and delivery services to a range of businesses in Victoria and interstate. The firm is a leader in the transport industry and prides itself on quality customer service.
Six months ago the organisation advertised for a new customer service manager. The advertisement is included below in Figure One. The successful applicant was Rhonda Henderson; she had previous experience in the industry and was the most qualified applicant. Rhonda is highly regarded by her staff. One month ago she undertook her first performance appraisal with the company and the results are included in Figure Two. Her manager, Jimmy Beans, completed the appraisal.
In the last four months the firm has experienced a reduction in business due to two factors - the increasing cost of petrol, which has been passed on to customers in the form of higher charges, and the presence of a new company, Cheap and Speedy Couriers, which has undercut prices. The Managing Director has just released a statement to the media which is outlined in Figure Three.
Figure One
Job Advertisement
Spot-on Transport Services, a leading transport company wishes to employ a Customer Service Manager.
This is an outstanding opportunity for the right person.
The successful applicant will possess the following skills and experience:
- ability to work as part of a team
- outstanding leadership
- highly developed communication & interpersonal skills
- time management skills
- ability to think quickly under pressure
- planning skills
- innovative thinker
- experience in the transport industry desirable.
An attractive remuneration package will be negotiated for the right person. Work hours are negotiable.
Apply in writing to the HR Manager Joseph Hu
Spot-on Transport Services
Post Office Box 777
Somerton 3955
Questions:
Question one relates to Figure One
a) Define the following terms and provide an example:
i) Remuneration package
______
______
ii) Permanent full time employment
______
______
(2 & 2 marks = 4 marks)
b) Distinguish between part time and casual employment.
______
(2 marks)
c) Outline two of the benefits of a remuneration package.
______
(2 marks)
Figure Two
Spot-on Transport Services
Performance Appraisal Rhonda Henderson
Criteria / Very High / High / Medium / LowAbility to work in a team /
Communication skills /
Leadership skills /
Organisational skills /
Innovation & thinking skills /
Planning skills /
Time management skills /
Ability to work under pressure /
Comment
Rhonda is a respected manager and has developed strong relationships with employees and customers. However, she needs to work on addressing deadlines and needs to make the ‘hard decisions’ when required.
Jimmy Beans,
Manager
Question 2 relates to Figure Two
a) Describe the purpose of a performance appraisal or performance management.
______
(2 marks)
b) After examining Rhonda’s performance appraisal, suggest two strategies or training possibilities to support Rhonda.
______
(4 marks)
c) Outline one advantage and one disadvantage of performance management and appraisal.
______
(2 marks)
Figure Three
Media release
Spot-on Transport Services regretfully announces the decision to reduce its workforce by 50 in the next three months. ‘We are operating in an economic climate where rising petrol prices are having an intolerable impact on business costs and we are unable to operate efficiently’, stated Managing Director, Ted Watkins. Management will be meeting with the employees during the next week to try to come up with a negotiated redundancy package.
Question 3 relates to Figure Three.
a) The media release discusses redundancies; explain two other ways employees may leave an organisation.
______
(2 marks)
b) Organisations often offer services to employees who have been made redundant. Outline one method and why an organisation may offer this.
______
(2 marks)
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