Basel Mohammad mahmoud Rashed.

Contact Details

Address:Rammallah, Palestine.

Mobile:+970595621000

Primary Email:

Skype ID :basel_rashed

Personal Details

Passport: Jordanian / Palestinian.

Birth Date: February 22, 1977

Place of Birth: Nablus, Palestine

Marital Status: Married

Profile

More than 8 years in the Implementation of BSCS BillingR2, R3 and CBIO Applications with 4 telecommunication implementations experience.

Strong skills in BSCS MigrationSA and Implementation, product Configuration, Roaming, Provisioning, billing,financial transactions and BSCS Web Services.

Worked as Migration Team leader , manage team (CRM and Billing), Review and update the documents related to migration like Gap Document,Transformotion and Mapping Documents .

Requirement gathering and analysis for billing system and CRM including migration.

  • Worked in service engineer after going live with the solution to ensure the successful implementation and resolve the day to day issues that appear.

Strong knowledge in BSCS billing Architicure and end to end solution from CRM – integration-Billing-charging .

Excellent in SQL , PL/SQL scripting and very good DB administrator skills (did scripts to do bscs migration).

Worked with the client to create CRM design documents and how to integrate their CRM with BSCS billing System.

Worked as development and implementation Utility Billing Product Manager Assistanse .

Worked as System analyst in Billing system projects.

Worked as Testing Consultant provisioning ,Rating,Billing(Invoicing),Financial Transactions,Roaming.

Worked as EIM Migration Expert ,deal with ifb files ,EIM Tables ,Siebel tools and EIM Mapping with Siebel Tables .

Wirting testing scenarios and test steps.

Summary of Experience

OCT/2013– Current – Dimensiones IT

Positions:Siebel Migration Expert

Projects Allocated:

ADFCA(Abu Dhabi Food Control Authrity ) with FUJITSU /UAE:

OCT/2015– Current

  • Siebel CRM Migration Team Lead/SA:
  • Prepare the Migration Strategy
  • Prepare Mapping and Transformation Document
  • Do Multiple Dry Runs
  • Write PL/SQL scripts to move the data from Staging Area to EIM Tables.
  • Configure IFB Configuration files to move the data to Siebel Tables.
  • Run EIM Jobs and follow up.
  • Prepare Mapping and Transformation Document
  • Prepare migration scripts (PL/SQL and Stored Procedures and Functions)For Siebel and External Scripts Needed
  • Handle all issues and failed record after migration.
  • Handle the performance issues.
  • Do Migration Reports for Migration Quality
  • Run EIM jobs for customers, Subscribers, Billing accounts, Assets, Contacts, Addresses, Orders, Audit Trails,Employees,Trouble tickets.

Oct/2013 – Current – Dimensiones IT Palestine

Positions: BSS Consultant

Projects Allocated:

Wataniya Mobile/Palestine:

Mar/2014– Current

  • BI Expert:

- Install BI Application

- Create BI Report

- Configure BI with Siebel CRM

- Integrate BI Reports with Siebel CRM

  • Siebel CRM Migration Team Lead/SA:
  • Prepare the Migration Strategy
  • Prepare Mapping and Transformation Document
  • Do Multiple Dry Runs
  • Write PL/SQL scripts to move the data from Staging Area to EIM Tables.
  • Configure IFB Configuration files to move the data to Siebel Tables.
  • Run EIM Jobs and follow up.
  • Prepare Mapping and Transformation Document
  • Prepare migration scripts For Siebel and External Scripts Needed
  • Handle all issues and failed record after migration.
  • Handle the performance issues.
  • Do Migration Reports for Migration Quality
  • Run EIM jobs for customers, Subscribers, Billing accounts, Assets, Contacts, Addresses, Orders, Trouble tickets.

Ericsson Jordan:

Dec/2013 – Feb/2014

  • BSCS Consultant (BSCS Support):
  • Resolve all issues came from CMS
  • Resolve all issues regarding to GMD
  • Solve the Tickets that come from Client.
  • Monitor all the process.
  • Flow up the tickets related to provisioning.
  • Flow up the tickets related to billing.
  • Flow up the tickets related to Rating.
  • Flow up the tickets related to DB Level .

Wataniya Mobile/Palestine:

Oct/2013 – Dec/2013

  • Siebel CRM Migration Team Lead:
  • Prepare the Migration Strategy
  • Prepare Mapping and Transformation Document
  • Write PL/SQL scripts to move the data from Staging Area to EIM Tables.
  • Configure IFB Configuration files to move the data to Siebel Tables.
  • Run EIM Jobs and follow up.
  • Handle all issues and failed record after migration.
  • Handle the performance issues.
  • Run EIM jobs for customers, Subscribers, Billingaccounts, Assets, Contacts, Addresses, Orders, Trouble tickets.

June/2012 – Sep-2013 – Ericsson Jordan

Positions:BSCS Consultant BSCS IX R3, BSCS CBiO2.2

Projects Allocated:

Zain Jordan:

June/2012 – Sep/2013

BSCS Consultant:

  • Create BSCS Views to be used from Client Side.
  • Train the Client how to use the BSCS Web services (SOI’s) and give required Support.
  • Create the Functional Design Document with the Client to use in integration between BSCS and their CRM;
  • Give support for the client for all Queries.
  • architect responsible for all BSCS interfaces with Zain CRM.
  • Follow up and coordinate between the Client and Ericsson for all issues related to integration between BSCS and CRM
  • Working as Senior QAQC Tester Using SoapUI to test all BSCS Web Services
  • Do Provisioning testing From SoapUI – EMA – CS (SDP)
  • Do Testing For MPS and BSD’s (New Requirement During the Project)
  • Do Rating Testing
  • Do TAPIN TAPOUT Rating Testing
  • Test the Roaming Partners Configuration
  • Do all Configuration Testing (Base Line ,BSCS Configuration) Using Backend Process Using SQL/PLSQL.
  • Create BSCS Test cases (Base Line Configuration, Rating Configuration, Rating, Billing ,Products ,data Migration)All Testing done using ALM (Quality Assurance Tools - HP) and working on ALM as Administrator (Upload test cases ,adding fields ,Creation Report)
  • Do Configuration for creation services with service classes and offer id’s and
  • Do Configuration to create Promotions
  • Working as on ADMX tool for CS Related Data

Mar/2011 – April/2012 –Ericsson Telecommunications Jordan

Positions:BSCS Migration Consultant

Projects Allocated:

Zain Jordan- GSM Operator:

Mar 2011 – April 2012

  • Do the Mapping Document between BSCS and Legacy System on table and field Level and Transformation Document.
  • Writing the Migration strategy Document.
  • Writing the Codes and scripts (SQL/PLSQL) Scripts to load the data from Legacy to BSCS
  • Do Multiple Dry Runs
  • Writing the scripts to load, customer, contracts and services
  • Architect responsible of all interfaces Financial Transaction (Taxes, payments, Invoices,invoices Details, Debit notes, Credit Notes, Deposits,..) and Resources (Directory Numbers,SIM’s,IMSI’s) Migration
  • Do the Staging Area Database Design
  • Working on BSCS online Modules (SY, MI, PX, RA,..)
  • Working on BSCS Web Modules (CX, AX, ADMX, BP,…)
  • Discussion about how BSCS billing will be configured, including how rate packages are composed;
  • Discussion about Ericsson’s BO offering to the client;
  • Prepare the Migration Report for Migration Strategy
  • Discussion and presentations to the client regarding integration with public interfaces from BSCS (SOA architecture). These interfaces are used by Customer Care.

Jan/2010 – Mar/2011 – HULUL Business Solutions

Position: BSCS/Siebel Production Support and Data warehouse Supervisor

  • Follow up and Resolve the trouble tickets from Customer Side for BSCS
  • Manage all Configuration updates and new requests(Rate Plans,Services,Promotions,Free Units)
  • Do Bulk Updates To resolve bugs or system errors
  • Do the Time management for Billing Runs
  • Fix all bugs that come from front end and handle all rejected udr’s
  • Configure new services and promotions
  • Do all backend transactions
  • Generate Reports and Do Updates For BSCS Billing System , Siebel CRM System (Using Pl/SQL and Oracle Reports)
  • Follow up the system performance and system storage
  • Very good to work as team and have very good experience in team leading
  • Have Strong Experience in SQL – PL/SQL
  • Have Strong Experience in Oracle forms and Reports
  • Have Very good understanding of SOI’s Servers
  • Have Very good understanding of Rating and Billing Process

Jan/2007 – Jan/2010 – HULUL Business Solutions

Position:Data Migration Team Leader/SA

Projects Allocated:

Paltel Palestine- Fixed Line Operator:

Jan 2007 – Feb 2011

Working on all data migration process and follow up all tasks

  • Manage the BSCS Data Migration Team
  • Do the staging area design
  • Implementation and customization of Data migration for BSCS system.
  • Create rate plans and promotions and all configuration needed
  • Create API's Payments to use from Siebel and sent payments to BSCS R2.
  • Mapping Documents from Staging Area to BSCS
  • E2E Mapping Document (Staging – BSCS -Siebel)
  • Prepare the Migration Strategy
  • Prepare the Gap Document
  • Do Multiple Dry Runs
  • Prepare Reports of Migration Quality
  • Do Reconciliation Reports For Migration
  • Do Data Migration Processes and Scripts (Customer Management, Contracts, Services, Financials,Roaming Partners,Resources,…).
  • Follow up All Data Migration Tasks.
  • Sharing in SRS document for BSCS Billing System
  • Business Configuration including Base line Configuration, Time Package, Zone Package, Services, Service Packages, Usages Packages, Rating Package and Rate Plan Configuration in BSCS from backend using SQL/PLSQL and BCF Tool
  • Follow-up with all others streams in the Project.
  • Run 7 Dry runs(Full data Migration Using Big Bang Methodology) before go live and fix all bugs that come from these dry runs.

Jan/2005 – Jan/2007 – Arab Technology Systems

Position:Product Manager Assistance

Worked as Product Manager Assistant – Billing and Water and Electrcity Team Leader

  • Manage the Billing team.
  • Data Module Design
  • Share in the development and upgrades for the Billing system in the customer’s sites and upgrade the Billing system from developer 2.1 & 6i to 9i and 10g.
  • Write Pl/SQL Procedurs,Functions,Packages and Queries
  • working Oracle Forms and Reports
  • Analysis some customer requirements and customization and build design for the solution.
  • Working on inventory and Purchase order systems in ERP solution

Aug/2001 – Dec/2004 – Arab Technology Systems

Position:Senior Oracle(Forms,Report,SQL/PLSQL) Developer

Senior Oracle Developer

Worked as Senior Developer, sharing in developing and implementation systems.

  • Core team member in billing system using oracle database & developer.
  • Writing PL/SQL Procedure and Functions and separate scripts to load huge data from staging to new system.
  • Do tuning and review for all scripts that written to load data
  • Create Oracle Reports and Oracle Forms (2000,6i,9i,10g)
  • Share in developing of other systems like Financial Systems, Assets Management System and universities admission systems.
  • Implement the Billing system in more than 12 sites like (Ministry of F, West Bank Municipalities, Gaza Municipalities, and Electricity Company).
  • Share in design of many modules of the Fleet Management system and Project Management System.

Feb/2000 – Jul/2001

Position:Oracle Developer

Oracle Developer

Worked as Developer, develop forms and reports and create databases.

  • Billing system development team member.
  • Share in Analysis and design for cheques system.
  • Create orcale forms
  • Create oracle Reports
  • Oracle SQL/PLSQL developer (create tables,Prcedure,functions,packages,relations,…)

Education

  • Bachelor of Computer Science

Al-Quds University- Palestine- 1995/1999

  • High School .

alfadlya School - Palestine - 1993/1995

Courses

  • PMP Training 36 Hours - Jordan
  • LHS/Ericsson Full TrainingInstallation/Configuration/online Modules – 2007 - 40 Days – Techmahindra- India
  • Java Programming–2001 - 40 hours - Sun Microsystems – Palestine
  • Oracle Database –1999 - 40 hours–ATS - Palestine

Certifications

  • Sales Force Admin - 2013

Skills

Telecom - BSS/BSCS R2,R3/CBiO,Siebel modules:

  • Migration;
  • Rating;
  • Billing;
  • Customer Care;
  • Online modules;
  • Sales systems;
  • Finance.

Environment:

  • BSCS/CBiO (installing with or without LISA);
  • Oracle (installation and configuration - DMF);
  • Shell Scripting (mediation/rating/billing);

Personal Skills:

  • Team leadership;
  • Coaching;
  • Team worker.

Software Engineering:

  • Testing Methodologies;
  • Quality Assurance;
  • Quality Center, ALM, Test Director
  • Software Development;

Operating Systems:

  • Windows;
  • Linux (Red Hat);

Interfaces Developments:

  • Oracle Developer 2.1,6i,9i,10g;
  • Report Builder 2.1,6i,9i,10g ;

Languages:

  • Oracle PL/SQL;
  • Shell Script;

Databases:

  • Oracle;
  • MySQL.
Languages

Arabic – Native;

English – Advanced;