Location/Activity: at Home Searching Through the Phone Book

Video Script: A Trip to the Pharmacy

Location/Activity: At Home – Searching through the Phone Book

Olinda: My name is Olinda, and my doctor gave me a prescription that I need to get filled today, so I’m checking out the location of a pharmacy……I need groceries, too, but don’t have enough time to do both.

Skills Alert: Document Use, Level 2

Problem Solving, Level 2

Location/Activity: At Home – Searching on the Computer

Olinda: Come to think of it, I should find one that sells groceries as well. Here’s one…[Writes name and address of Drug Store in notebook.]

Skills Alert: Computer Use, Level 2

Finding Information, Level 1

Document Use, Level 1

Location/Activity: At Home – Looking in the Refrigerator

Olinda: I’ll just check to see what I need. [Writes grocery list in notebook.]

Skills Alert: Decision Making, Level 1

Numerical Estimation, Level 1

Document Use, Level 1

Location/Activity: At Bus Stop – Reading the Bus Schedule

Olinda: I use public transit. These schedules are helpful. Since I don’t have a ticket, I should check to see if I have the exact fare. [Looks in her purse and brings out the necessary coins. Takes the bus to the Drug Store.]

Skills Alert: Document Use, Level 2

Money Math, Level 1

Location/Activity: At Drug Store

Cashier: Good morning, can I help you?

Skills Alert: Oral Communication, Level 1

Work Habits: Customer Service

Olinda: Good morning. Yes, please, I need a prescription filled please.

Cashier: Right back to the pharmacy please.

Skills Alert: Work Habits: Initiative

Location/Activity: In Pharmacy Department

Pharmacist: Thank you. Our drug order arrived?

Skills Alert: Oral Communication, Level 1

Pharmacist Assistant: Yes, just.

Pharmacist: We need some Cobber Salt.

Cashier: [Cashier walks Olinda back to the Pharmacy] And if the pharmacist is busy, maybe we can get one of his assistants to help you.

Skills Alert: Oral Communication, Level 1

[Pharmacist and Pharmacist Assistant converse.]

Skills Alert: Work Habits: Teamwork

Olinda: Hello.

Pharmacist: Hi, how are you today?

Olinda: Good thank you.

Skills Alert: Oral Communication, Level 1

Pharmacist: Can I help you?

Olinda: Yes please, I need to fill this prescription.

Pharmacist: Okay, have you had a prescription here before?

Olinda: No, I haven’t.

Pharmacist: I’m going to need some quick information from you.

Skills Alert: Oral Communication, Level 2

Document Use, Level 1

Olinda: Sure…

Pharmacist: Your last name…

Olinda: Fernandes.

Pharmacist: F-e-r-n…

Olinda: a-n-d-e-s.

Pharmacist: First name…

Olinda: Olinda, O-l-i-n-d-a.

Pharmacist: Your address…

Olinda: 335 Goldenwood Road

Pharmacist: [typing information into his computer] All right, we have your information. Are you on any other medication?

Skills Alert: Computer Use, Level 2

Olinda: No.

Pharmacist: Do you have any drug allergies?

Skills Alert: Oral Communication, Level 2

Document Use, Level 2

Olinda: Aspirin, I do.

Pharmacist: Do you have a drug plan that we can bill for you?

Skills Alert: Work Habits: Customer Service

Olinda: No. Do you mind telling me how much it’s going to cost?

Pharmacist: It’s approximately, for the 8-week supply, it’s approximately $90…so figure a dollar a day is what you’re going to be looking at.

Skills Alert: Numerical Estimation, Level 2

Olinda: Okay.

Pharmacist: Okay. This medication, best time to take it is going to be bed time. One thing not to take it with is grapefruit juice. Okay, so I’m going to take a few minutes to get this ready. I’m going to ask our pharmacy assistant to make this up, then we’ll discuss it. I will give you a call when it’s ready. Okay?

Olinda: Okay, thank you. And in the meanwhile I’ll go and do some shopping. Thank you.

Pharmacist[speaking to Pharmacist Assistant]: Okay, we have a new patient – Olinda, anyway that just came in. Can you make that up for me?

Skills Alert: Oral Communication, Level 1

Pharmacist Assistant: Yes, we got some this morning. I’ll have a look in the shipment. [Pharmacist Assistant picks up box and checks the invoice for required medicine. She then adds this information to the computer and then fills the prescription.]

Skills Alert: Work Habits: Working Safely

Document Use, Level 3

Work Habits: Working Independently

Computer Use, Level 2

Measurement and Calculation, Level 1

Pharmacist: How much do you have there? Do we have any Methyl Salicylate?

Skills Alert: Oral Communication, Level 1

Pharmacist Assistant: No, but I will order some when I’m finished this.

Skills Alert: Problem Solving, Level 1

Work Habits: Teamwork

Pharmacist: Okay, we’re going to need half percent on that. Okay?

Pharmacist Assistant: Okay.

Pharmacist: Thanks.

Location/Activity: In Grocery Department

Olinda: [Olinda reads her grocery list.] Okay. I need some canned tuna, soup noodles, and definitely no grapefruit juice…Better read the labels carefully. [Olinda places these items in her basket.]

Skills Alert: Document Use, Level 1

Reading Text, Level 2

Document Use, Level 2

Location/Activity: In Vitamin Aisle

Olinda: I’ll just use my calculator to figure out which is the better deal… This bottle has 180 tablets and this one has 150.

Skills Alert: Document Use, Level 1

Scheduling or Budgeting and Accounting, Level 2

Data Analysis, Level 1

Decision Making, Level 1

Location/Activity: In Shoe Department

Olinda: Oh good. [Olinda picks up a pair of green clogs] I could buy those as a present for my nephew and ship them from here.

Skills Alert: Decision Making, Level 1

Olinda: [Olinda measures the shoes with a tape measure] Fourteen by eleven, I wonder if they make packages this size...

Skills Alert: Measurement and Calculation, Level 1

Location/Activity: In Stationery Department

Store Clerk: Is there something I could help you with?

Skills Alert: Oral Communication, Level 1

Work Habits: Customer Service

Olinda: Oh, yes, please. I need to get a package to Colburn in two days, can you recommend the best way?

Store Clerk: Probably express courier, they’ll probably get it there in time actually.

Skills Alert: Numerical Estimation, Level 2

Olinda: Okay, this is what I’m trying to ship out…[Olinda shows the clogs to the Store Clerk] …Do you have anything?

Store Clerk: Actually, our largest envelope is 12 x 19, right here. That would probablywork. [Assists Olinda with putting the clogs in the envelope.]

Skills Alert: Numerical Estimation, Level 1

Olinda: Oh perfect, thank you!

Store Clerk: Looks like that was the last one. I’m going to have to order some more. [Writes on his note pad.]

Skills Alert: Decision Making, Level 1

Work Habits: Initiative

Location/Activity: In Pharmacy Department

Pharmacy Assistant: [Making Olinda’s prescription.] Can you just check this before I finish it?

Skills Alert: Oral Communication, Level 1

Pharmacist: Yes, 50 grams of each?[Types information into the computer]

Skills Alert: Computer Use, Level 2

Pharmacy Assistant: Yes.

Pharmacist: Good to go, just mix that. Looks great, thank you.

Skills Alert: Work Habits: Teamwork

Pharmacist: For Fernandes…All right. There’s extra information on this pamphlet, just explaining how the actual medication works. Okay?

Skills Alert: Document Use, Level 1

Oral Communication, Level 1

Olinda: Okay, thank you.

Pharmacist: Thank you.

Olinda: [Olinda reviews the pamphlet.]

Skills Alert: Reading Text, Level 3

Location/Activity: At Cash

Cashier: [Rings in the order of another customer.] $2.27 please…[Looking at Olinda] I’ll be with you in just one moment.

Skills Alert: Money Math, Level 2

Oral Communication, Level 1

Work Habits: Customer Service

Olinda: Thank you, no hurry.