CLAIMS BULLETIN
/ NISSAN NORTH AMERICA, INC.National Headquarters
18501 South Figueroa Street
Gardena, CA 90248-4500
Reference: WB/05-011 Date: March 16, 2005
TO:Dealer Principal, Service Manager, Service Advisors and Claims Administrator
SUBJECT:Warranty extension for “brake judder” condition involving model year 2004 and 2005 Titan and Armada vehicles.
AFFECTED VEHICLES:
All 2004 and 2005 model year Nissan Titan vehicles.
All 2004 and 2005 model year Nissan Armada vehicles.
Nissan has developed new brake parts, including pads, rotors, and floating shims, that will be very effective in the repair of 2004 and 2005 Titan and Armada vehicles that experience “brake judder.” These parts will also be very effective in the repair of vehicles which may have experienced the incident after an initial repair. Nissan is presently working with its suppliers to expedite the availability of these parts for use in the repair of customers’ vehicles, but the initial availability of these parts is extremely limited. Significantly greater availability is expected to occur during May, with increasing availability thereafter.
In order to ensure that all 2004 and 2005 Titan and Armada customers are ultimately able to obtain the new parts if needed for their vehicles, Nissan is extending the warranty on these vehicles for “brake judder” to 36 months/unlimited mileage from the original in service date. All other terms, conditions and limitations of the Nissan New Vehicle Limited Warranty will apply to this extended coverage. Nissan will begin mailing notices to all owners of 2004 and 2005 Titan and Armada vehicles during May of this year as parts availability increases. In the notification letter, Nissan will advise owners that the limited warranty on these vehicles is extended as it pertains to repair of a “brake judder” condition only, and that Nissan will correct the condition if it should occurat no charge to the owner throughout the extended coverage period. Sample copies of the letters will be made available to Nissan dealers prior to the mailing.
As this warranty extension is effective immediately, dealers should continue to repair all customers’ vehicles which experience the incident using the most current applicable Nissan repair procedure. For vehicles built before June 30, 2004, the correct repair is set out in Technical Service Bulletin (TSB) NTB04-066b. For vehicles built after that date consult the appropriate Nissan Service Manual. When the new parts become generally available Nissan will issue a new TSB setting out the proper procedures for making repairs with the new pads, shims, and rotors.
This warranty extension will ensure that customers continue to receive a timely and appropriate repair of their vehicles throughout the transition of production and increase in availability of the new parts. It will also ensure that any customer who may experience a recurrence of the incident after receiving a repair using the presently available parts and procedures will still be well within warranty and able to obtain the new parts as production and availability increases.
WB/05-011
The attached warranty statements include necessary owner information concerning this warranty extension.In accordance with applicable state and Federal law, customers purchasing new vehicles to which this warranty extension applies should be provided with a legible photocopy of the applicable statement along with their Warranty Information Booklets and Owner’s Manuals at the time of purchase.
No special claims coding is required in conjunction with this warranty extension.
Questions concerning this bulletin may be directed to the Nissan Claims Call Center at
1-800-258-7008, option 2.
ASSURANCE PRODUCTS DEPARTMENT
Attachments
2005 Nissan Armada
New Vehicle Limited Warranty Extension
Nissan North America, Inc. (Nissan) hereby extends the coverage of the Nissan New Vehicle Limited Warranty on 2005 model year Nissan Armada vehicles as described below:
- WHAT IS COVERED: If your vehicle exhibits brake vibration or “judder” when stopping and this condition is verified by your Nissan dealership, the condition will be repaired by Nissan at no cost to you for the repair throughout the extended warranty period.
- HOW LONG IS THE EXTENSION: Coverage is extended to 36 months/unlimited miles from the date the vehicle was delivered to the first retail buyer or put into use, whichever is earlier.
All other terms, conditions and limitations of the 2005 Nissan New Vehicle Warranty apply to this extension. (See the 2005 Nissan Warranty Information Booklet for details.)
NNA WB/05-011
3/16/05
2005 Nissan Titan
New Vehicle Limited Warranty Extension
Nissan North America, Inc. (Nissan) hereby extends the coverage of the Nissan New Vehicle Limited Warranty on 2005 model year Nissan Titan vehicles as described below:
- WHAT IS COVERED: If your vehicle exhibits brake vibration or “judder” when stopping and this condition is verified by your Nissan dealership, the condition will be repaired by Nissan at no cost to you for the repair throughout the extended warranty period.
- HOW LONG IS THE EXTENSION: Coverage is extended to 36 months/unlimited miles from the date the vehicle was delivered to the first retail buyer or put into use, whichever is earlier.
All other terms, conditions and limitations of the 2005 Nissan New Vehicle Warranty apply to this extension. (See the 2005 Nissan Warranty Information Booklet for details.)
NNA WB/05-011
3/16/05