Kent County Council

Job Description: SupportAssistant – Open Access

Directorate: / Education and Young Peoples Services
Unit/Section: / Early Help and Preventative Services/Business Management
Grade: / KR3
Responsible to: / Senior Support Officer

Purpose of the Job:

Provide an administrative support and welcoming staff, partners and visitors visiting Open Access delivery points. The post supports the wider District team, providing administrative support within the District and working with other Open Access points and Units as appropriate.

Main duties and responsibilities:

  1. Provide administrative support to the Open Access delivery point. Supporting the wider District and Support Teams as required, ensuring that information received by mail, telephone or email is effectively processed or forwarded, ensuring quality communication at all times. Provide cover at other locations within the District as required to support flexible working, annual leave and other forms of absence
  1. Act as the first point of contact for staff, visitors and partners working in and accessing Early Help services, providing advice and guidance where appropriate
  1. Support the District team to produce regular reports from data recording systems and ensure the use of quality data. Maintain accurate electronic records on relevant data recording systems (including registering families, recording attendance, change of address etc.)
  1. Support the District team to ensure that service delivery points are maintained in line with Health and Safety requirements as directed and assist with the locking and unlocking of buildings as required
  1. Manage room bookings within delivery points, ensuring rooms are set up appropriately for each group/user and cleared after use and refreshments are supplied as required
  1. Responsible for cash handling as required, maintaining accurate records and ensuring that all money is stored securely
  1. The postholder will be expected to work flexibly across the 0-25 age range, including evening, weekends and during school holiday periods; this will be co-ordinated by Early Help and Preventative Services Management as required.

Footnote:This job description is provided to assist the job holder to know what his/her main duties are. It may be amended from time to time without change to the level of responsibility appropriate to the grade of post.

Kent County Council

Person Specification: Support Assistant – Open Access

The following outlines the criteria for this post. Applicants who have a disability and who meet the criteria will be shortlisted.

Applicants should describe in their application how they meet these criteria.

MINIMUM
QUALIFICATIONS / Level 2 Diploma (or equivalent) with proficient practical and/or computer skills and/or relevant experience
EXPERIENCE / Experience of working with ICT systems, spreadsheets and dealing with emails
SKILLS
AND ABILITIES / Excellent interpersonal skills with a confident telephone manner
Computer literate with good keyboard skills, and understanding of Microsoft Office Applications
Ability to prioritise workload
Proactive attitude
KNOWLEDGE / Understanding of working systems, including eStart, QES
Knowledge of Early Help services, and willingness to develop knowledge in this area
Knowledge of confidentiality and data protection procedures
Knowledge of Kent Safeguarding Children Board safeguarding procedures
Knowledge of health and safety requirements for service delivery locations
Values / Open
Invite contribution and challenge
Accountability