NBSA Course Catalog - 2013
This document contains the list of all courses available to NBSA website users.
There are 32 courses published by the NBSA and they fall into 3 categories.
1.Life Skills
2.Essential Skills
3.General Business Skills
There are also over 500 courses from the Skill Improvement Course Library. They are in the following categories:
1.Accounting and Financial
2.Business Administration
3.Business Communication
4.Call Center
5.Customer Service
6.English Writing Fundamentals
7.Health and Safety
8.Human Resources
9.Industry Overview
10.Information Technology
11.Life Skills
12.Management
13.Manufacturing & Skilled Trades
14.Marketing
15.Math
16.Office Productivity
17.Project Management
18.Sales
19.Utilities Industry Related
20.Waste Management Industry Related
For more information about these courses, please send an email to
National Business Services Alliance Courses
Life Skills
Living with Technology
Money Management Fundamentals 1
Money Management Fundamentals 2
Personal and Health Management
Career Skills
Employability and Job Readiness: Re-Entering the Workforce
Interview Fundamentals
Job Readiness and Retention: Entering the Workforce
Job Search Fundamentals
Resume Fundamentals
Essential Skills
Essential Bookkeeping Skills
Essential Computer Skills
Essential Customer Service Skills
Essential Interpersonal and Teamwork Skills
Essential Math Skills
Essential Medical Office Skills
Essential Office Skills
Essential Reading and Comprehension Skills
Essential Reasoning Skills
Essential Sales Skills
Essential Telephone Skills
Essential Time Management Skills
MS Excel Fundamentals
MS Word Fundamentals
General Business
Customer Service Skills
Effective Business Communications
Green Industries and Occupations
Interpersonal Communication
Library Fundamentals
Marketing Fundamentals
Selling Techniques
Time and Priority Management
Skill Improvement Library Courses
Accounting and Financial
Accounting 102
Accounting for Cash Control
Accounting for Corporations
Accounting for Merchandising Businesses
Accounting for Partnerships
Accounting Fundamentals
Accounting Systems and Closing Activities
Accounting Transactions and Books of Account
Accrual Accounting Procedures
Analyzing Cash Flow Statements
Analyzing the Income Statement and Balance Sheet
Basics of Budgeting
Budgeting and Controlling Costs
Building an Operating Budget
Cash Flow Management Essentials for Non-financial Professionals
Cash Management
Finance Fundamentals for Non-Finance Professionals
Financial Accounting with SAP
Financial Analysis for Successful Marketing
Financial Risk Management
Financial Statements
Financial Statements and Analysis
Financial Statements for Non-financial Professionals
Introduction to Advanced Finance
Master Budgets
Management of Cash Flows
Managing Cash Flows
Managing Working Capital
Managing for Asset Control
Overview of Managerial Accounting
Principles of Accounting and Finance for Non-financial Professionals
QuickBooks Pro 2007: Fundamentals
QuickBooks Pro 2007: Centers, Lists, and Forms
Quickbooks Pro 2007: Transactions and Reports
QuickBooks Pro 2009: Getting Started
Raising Capital and Financing Decisions
The Accounting Cycle and Accrual Accounting
The Accounting Equation and Financial Statements
The Balance Sheet
The Basics of Budgeting
The Cash Flow Statement
The Income Statement and Balance Sheet Connection
The Ins and Outs of Capital Budgeting
The Principles of Financial Management
Trial Balance & Adjusting Entries
Understanding Financial Statements
Business Administration
Administrative Functions
An Introduction to Project Management
Advancing Your Administrative Career
Available Presentation Resources
Building Relationships to Get Results
Choosing Sellers and Administering and Closing Contracts
Getting Started--Administrative Support
Getting the Most from Business Documents
Mastering Negotiation
Office Safety
Business Communication
Business Writing: Editing and Proofreading
Communicating as a Leader
Communicating for Results
Communicating in Sales Teams
Communication and Leadership
Communication Skills for the Workplace
Delivering High-impact Sales Presentations
Delivering the Message
Delivering Your Message
Delivering High-impact Territorial Account Sales (TAS) Presentations
Enhancing Listening Skills
Etiquette at the Business Meeting
Getting Results through Communication
Handling Conflict
High Impact Presentations Expert Encore
Making Telephone Calls Count
Overview to Effective Business Communication
Presenting Successfully
Presenting Your Case
Resolving Conflict with Communication Skills
Standard Business Etiquette
The Master Negotiator
The Process of Negotiation
The Mechanics of Effective Communication
Using Effective Business Communication
Workplace Communication Skills
Working with Your Customer's Key Players
Call Center
Call Center Communication Skills
Call Center Customer Service
Call Center Telephone Sales
Completing Inbound Sales Calls
Completing Outbound Sales Calls
Frontline Call Center Skills Simulation
Initiating Outbound Sales Calls
Inbound Call Center Management: Leadership
Inbound Call Center Technology
Inbound Call Centers: People Management
Performance Metrics for an Inbound Call Center
Preparing for Inbound Sales Calls
Preparing for Outbound Sales Calls
The Call Center Industry
The Inbound Call Center
Customer Service
Advancing Service Expertise
Advancing Your Service Expertise
Assessing Customer Behavior
Bridge the Expectations Gap
Customer Interactions
Customer Relationship Management - eCRM
Customer Relationship Management - Fundamentals of CRM
Customer Relationship Management - Implementing CRM
Customer Satisfaction: Analysis and Implementation
Customers, Confrontation and Conflict
Developing Customer Satisfaction Surveys
Effective Relationships with Customers
Effective Telephone Techniques
Fundamentals of Exceptional Customer Service
Identifying What the Customer Wants
Identifying Your Customers' Expectations
Instilling Service Excellence
Managing Challenges in Customer Service
Professional Skills for Customer Service Agents
The Contact Center and the Technical Support Agent
The Fundamentals of Exceptional Customer Service
The Profession of Selling
Understanding Your Customer
Understanding Your Target Customer's Business
Using Surveys to Measure Customer Satisfaction
English Writing Fundamentals
Avoiding Errors in Usage and Punctuation
Avoiding Grammatical Errors in Business Writing
Business Grammar: Parts of Speech
Crisp Composition
Foundations of Grammar
Sentence Construction
The Writing Process
Writing to Reach the Audience
Writing with Intention
Understanding Writing Mechanics
Health and Safety
Construction Safety Orientation
Defensive Driving
Electrical safety
Fall Protection (or Working at Heights)
First Aid--Basic
First Aid--CPR
First Aid--Medical Emergencies
Food safety and handling
Health and Safety in the Workplace (HRCI/PHR)
Safe work practices
Scaffolding and Ladder Safety
Security Management and Operations Security Practices
Security, Safety, and Communication
The Health Care Industry Overview
Human Resources
Choosing the Best Applicant
Compensating Employees (HRCI/PHR)
Conducting the Behavioral-based Interview
Continuous Performance Assessment
Developing Career Plans for Your Technical Professionals
Developing Employees (HRCI/PHR)
Developing Human Resources (HRCI/PHR- 2007-aligned)
Employment and Labor Law
Employment Management (HRCI/PHR)
Employment Relations (HRCI/PHR)
Energizing and Empowering Employees
Equal Employment Opportunity (EEO)
Essentials of Interviewing and Hiring: Behavioral Interview Techniques
Essentials of Interviewing and Hiring: Conducting an Effective Interview
Essentials of Interviewing and Hiring: Preparing to Interview
Essentials of Interviewing and Hiring: Screening Applicants for Interviewing
Essentials of Interviewing and Hiring: Selecting the Right Candidate
Facilitating Effective Hiring
Fair Labor Standards Act (FLSA)
Getting the Workforce Your Company Needs
HR Development-includes Employee Performance Management
Interviewing and Hiring Practices
Interviewing Effectively
Managing Employment (HRCI/PHR)
Non-Unionized Workplaces (HRCI/PHR)
Offers, Contracts, and Exit from the Organization (HRCI/PHR)
Online Recruiting
Programs to Benefit Employees (HRCI/PHR)
Recruiting and Selecting Candidates
Recruiting for the 21st Century: Strategies
Recruiting Successfully
Retention
Rightful Termination
Screening Applicants
The Reasons Why Diversity Matters
Unionized Workplaces (HRCI/PHR)
What to Consider When Hiring
Workplace Diversity Awareness
Industry Overviews
The Aerospace & Defense Industry Overview
The Automotive Industry Overview
The Banking Industry Overview
The Biotechnology Industry Overview
The Broadcasting & Entertainment Industry Overview
The Capital Markets Industry Overview
The Chemicals Industry Overview
The Consumer Electronics Industry Overview
The Education Industry Overview
The Federal Government Industry Overview
The Food and Beverage Industry Overview
The Health Care Industry Overview
Information Technology (IT) Industry Overview
The Insurance Industry Overview
The Manufacturing Industry Overview
The Oil and Gas Industry Overview
The Pharmaceutical Industry Overview
The Retail Industry Overview
The Telecommunications Industry Overview
The Utilities Industry Overview
Information Technology
Administering the User Environment in Linux
Administration Tasks in Linux
Advanced ASP.NET Topics
Advanced Elements in Dreamweaver 4
Advanced HTML Design Elements
An Introduction to Database Systems
An Overview of Database Design
ANSI C Programming: Data Representation
ANSI C Programming: Expressions
ANSI C Programming: Introducing C
Application Maintenance and Optimization in C#
Application Maintenance and Optimization in VB.NET
Basic Networking
Beginning C#
Building Web Services and Web-Service Clients with Microsoft .NET
Building ASP.NET Applications
C++ Programming: Classes and Data Abstraction
C++ Programming: Manipulating Objects
C++ Programming: Structured Programming
Core Java 2 Utilities
Creating Classes in Java 2
Customizing the UNIX User Environment
Database Data Management
Database Fundamentals
Database Management
Database Technologies - Object-Relational DBMSs: Characteristics
Design Concepts for Web Sites
Designing and Implementing Security in SQL Server 2000
Designing and Managing a Web Site with Dreamweaver 4
Designing Programs
Developing EJBs
Developing J2EE Clients
Developing JSPs
Developing Servlets
DHTML and Cascading Style Sheets
Diagnosing and Troubleshooting
Fault Tolerance and Disaster Recovery
Firewalls and VPNs
Functions of IT Project Managers
Getting Started with Programming
Inside C#
Installation and Basic Configuration of Linux
Installing, Configuring, and Optimizing Computers
Internet Site Development
Introducing Microsoft .NET
Introduction to ASP.NET
Introduction to e-Commerce
Introduction to IT Project Management
Introduction to Networking
Introduction to Security in Networked Environments
Introduction to UNIX
Java 2 Language Basics
JavaScript: Language Basics
JavaScript: Scripting
Laptop Components, Peripherals, and Networks
Managing Efficiencies of IT Projects
Managing Resources, File Systems, Disks, and Web Services in Windows 2000
Managing Windows 2000 Servers and Client Computers
Managing the Execution and Control of IT Projects
mySAP Logistics Modules
Network Security
Network Troubleshooting
Networking Concepts
Networking Fundamentals
Object-Oriented Analysis and Design with UML: Fundamentals
Object-oriented Coding Best Practices
OOAD: Introduction to Object-Oriented Analysis and Design
OOAD: Introduction to Object-Oriented Concepts
Operating System Technologies: Configuration
Operating Systems
Persistence and Transactional Issues Affecting EJBs
Personal Computer Components
Planning and Starting the Deployment of a .NET Web Application
Programming with SQL Server 2005
Relational Databases
Security in a Microsoft SQL Server 2000 Environment
Security Overview for Oracle9i Administrators
SQL Functions in Oracle9i
SQL Programming: Data Handling Techniques
SQL Programming: Database Queries
SQL Server 2000 Programming Business Logic
Structuring Web Pages with Macromedia Dreamweaver MX
Structuring XML with Schemas
Style Sheets and Links
Supply Chain Management and e-Business
TCP/IP, Routing and Host Security
Technical Support Agent Survival Skills
Technical Support Essentials
Testing and Instrumenting C# Applications
Testing and Instrumenting VB.NET Applications
The Database Design Methodology
The Fundamentals of e-Business
The Fundamentals of Networking
The Life Cycle of an IT Project
Transforming and Formatting XML
UNIX Shell Scripting Basics
UNIX Shell Scripting Tools
UNIX System Architecture
Using T-SQL In SQL Server 2000
Using the Computer and Managing Files
Web Development Fundamentals
Windows 2000 - Administration
Windows 2000: Core Technologies - Network Fundamentals
Windows 2000: Core Technologies - TCP/IP
Wireless LAN Technologies
Working with TCP/IP
Writing UNIX Shell Programs
XML Language Basics
Life Skills
Developing Character for Perseverance and Resilience
Increasing Emotional Intelligence
Managing Your Career: Creating a plan
Managing Your Career: Getting on the Right Track
Managing Your Career: You and Your Boss
Managing Your Career: Leveraging the Performance Appraisal
Managing Your Career: Professional Networking Essentials
Professional Networking Essentials: Finding Opportunities To Make Connections
Social Networking for Users
Management
A New Manager's Responsibilities and Fears
A New Manager's Role in The Company's Future
Analyzing the Market
Assessing Performance Continuously
Attracting, Motivating, and Retaining Technical Professionals
Becoming a Manager
Building a Firm Foundation
Building Brand Equity
Business Etiquette for Supervisors
Coaching Performance
Continuous Learning for Tomorrow's Managers
Effective Team-building Strategies
Emotional Intelligence and Teamwork
Green Business: Implementing Sustainability Strategies
Green Business: Planning Sustainability Strategies
Implementing Improvements
Introduction to Brand Management
Introduction to Green Business and Sustainability
Introduction to Product Management
Inventory Management
Launching Successful Virtual and On-site Teams
Leadership
Leadership and Change
Leadership Communication Skills
Leading a Customer-focused Team
Leading by Enabling
Leading High-performance On-site Teams
Managing a Violent Crisis
Managing Process Improvements
Manager's Performance Guide - Team Conflict Skills
Managerial Skills and Abilities
Managing as Coach and Counselor
Managing Conflict in the Organization
Models for Managing Technical Professionals
Negotiating Inclusively
Negotiating to Mutual Benefit
Organizational Culture and Leadership
Overview of Logistics Management
Overview of SAP solutions
Performance Reviews
Performance Support
Prepare for Success
Principles of Financial Management
Principles of Financial Statements
Problem Performance Identification
Problem Performance Improvement
Problem Performance Prevention
Progressing through the Complex Sale
Promoting Your Brand to Consumers
Recognizing a Leader
Reviewing Performance
SAP Enterprise Resource Planning (ERP)
Strategic Management - Analysis and Choice
Strategic Management - Corporate Implementation
Strategic Management - Planning
Strategic Planning
Strategic Planning and Risk Management
Supply Chain Management
Supply Chain Management Strategies
Supply Chain Planning and Inventory Management
Supply Chain Transportation and Facility Design
Surpassing the Competition
Taking on a Management Role
Talent Management - Selecting Talent
Technology Management and Strategy
Techniques for Better Time Management
The Basics of Delegation
The Communication of a Shared Vision
The Fundamentals of Supply Chain Management
The Model Leader
The Retail Industry Overview: Version 2
Thinking Like a CFO: Making Financial Decisions
Thinking Like a CFO: Mind-set and Financial Priorities
Thinking Strategically
Understanding Positioning
Understanding Technical Professionals
What to Do When the Going Gets Tough
When the Going Gets Tough
Manufacturing & Skilled Trades
The Manufacturing Industry Overview
Introduction to Lean for Service and Manufacturing Organizations
Marketing
Competitive Factors in Strategic Marketing
Competitive Strategies for a Global Marketplace
Creating a Marketing Campaign
Developing a New-product Strategy
Doing Business on the Internet
Elements of Marketing Strategy
Evaluating Brand Effectiveness
Gaining Access to Key Personnel at Your Target Accounts
Introduction to Online Branding
Marketing Essentials: Introduction to Marketing
Marketing Essentials: Marketing and Ethics
Marketing Essentials: Place
Marketing Management
Pricing and Profitability for Product Managers
Pricing for Profitability
Principles of Marketing - Distribution Strategy
Principles of Marketing - Pricing Strategy
Principles of Marketing - Product Strategy
Principles of Marketing - Promotion Strategy
Principles of Marketing - Writing a Marketing Plan
Principles of Marketing: Fundamentals of Marketing
The Marketing and Sales Plan
The Online Branding Environment
The Process of Globalizing a Product or Service
Strategies for Building an Online Brand
Writing a Marketing Plan: Phase 1
Writing the Marketing Plan: Creative Strategy
Math
Basic Business Math: Charts and Graphs
Decimals and Percents
Ratios and Averages
Whole Numbers, Fractions, and Equations
Office Productivity
Adding Multimedia and Animations to Presentations in PowerPoint 2007
Advanced Customization in Excel 2003
Advanced Data Analysis in Excel 2003
Advanced Document Features in Word 2003
Analyzing Data in Excel 2007
Campus to Corporate: Developing a Professional Image
Common Features in Microsoft Office XP
Completing Searches, Printing Items, and Working with RSS Feeds in Outlook 2007
Creating basic tables in Access 2010
Creating Presentations using PowerPoint 2002
Customizing, Running, and Broadcasting PowerPoint 2002 Presentations
Developing Good Time Management Habits
Excel 2003 Formulas and Functions
Excel 2007 Formulas and Functions
Formatting and Managing E-mail in Outlook 2007
Formatting and Working with Text in Word 2010
Getting Started with Access 2003
Getting Started with Access 2007
Getting Started with Excel 2007
Getting Started with Excel 2010
Getting Started with Microsoft Windows XP
Getting Started with Outlook 2007
Getting Started with Outlook 2010
Getting Started with PowerPoint 2007
Getting Started with PowerPoint 2010
Getting Started with Windows 7
Getting Started with Word 2003
Getting Started with Word 2007
Getting Started with Word 2010
Inserting Basic Charts in Excel 2010
Intermediate Access 2002
Introduction to Access 2002
Introduction to Microsoft Office 2003
Introduction to Queries in Access 2010
Introduction to Reports in Access 2010
Introduction to information security
Managing Your E-mail
Moving and Getting Around in Excel 2010
Moving Around in Word 2010
New Features for End Users in Microsoft Office 2007