About globo-study


globo-study has been founded in 1990 and is established as leading language travel touroperator in Switzerland. We mainly work with travel agencies and therefore are highly service oriented. Our sales-team is very experienced and visits our partner schools on a regular basis. Our key competence isour dedication to know-how and quality.

Since 2009, globo-study is preferred supplier of STA Travel Central Europe,2011, we have been short-listed forthe LTM Star Award for the best language travel agency in Europe.

Question? Concerns?
Whilst most of the basic content has been loaded into the system, we will continue to add additional content and improve functionality over the coming months. If you have any specific feedback or problems, please contact us.


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Please remember that globo-study is based in Switzerland depending on your location we might not be able to answer your query immediately.
Our office hours are: Mon-Fri 08.00 – 18.00 hrs and Sat 09.00 – 13.00 hrs (CET)

Table of content

How to work with our Booking Engine

Login

Start browsing

Browse Languages

Browse Countries

School Page (main)

School Page (details)

Make a booking

Step 1: Select number of participants

Step 2: Select language level, Starting date and course duration

Step 3: Select accommodation option

Step 4: Select accommodation dates

Step 5: Overview

Step 6: Flight booking

Step 7: Arrival details

Step 8: Client details

Step 9: Finalize Booking

What happens next?

How does a language programme work?

Entry test

Orientation

Courses

Accommodation

Free Time

Transfers

Public Holidays

Insurance

Visa and Health Requirements

Rebookings and Cancellations

Payments

Our partner schools

Our partner schools are carefully selected. We regard the following criterias as crucial for a successful language course abroad:

  • motivating and activating tuition
  • highly qualified and dynamic teaching staff
  • limited number of students per class
  • good nationality mix
  • quality and diversity of accommodation options
  • welcoming and friendly staff
  • broad and interesting activity program
  • modern facilities
  • central location

Our top 10 Destinations

  • Valencia (Spain)
  • Barcelona (Spain)
  • Buenos Aires (Argentina)
  • Quito (Ecuador)
  • Cuzco (Peru)
  • Playa del Carmen (Mexico)
  • Playa Tamarindo (Costa Rica)
  • Antigua (Guatemala)
  • Florence (Italy)
  • Nice(France)

Why learn a language

Experiencing a new culture is an awesome experience in itself, but is made all the more real when you can actually converse with the locals and share your experiences! And who better to teach you the language than the locals themselves?

  • Broaden your travel experience
  • Practice makes perfect and do it while travelling
  • Immerse yourself in new cultures
  • Discover a whole new world
  • Make new friends and stay with local families
  • Languages can boost your CV

How to work with our Booking Engine

Login

Log in using your agency code and password provided by your product manager.

Please use the following link:

Start browsing

Once, you’ve logged in, you see a message confirming your status as logged in.

Now, you can either use the left navigation to browse our site or the central quick navigation if you know what you’re looking for.

Browse Languages

Choosing a language, you will get a selection of Countries in which your clients can learn the selected language. You’ll see a short teaser text and links to the countries or single destinations.

Browse Countries

Choosing a country, you will get our selection of destinations within the selected country. You’ll see a short teaser text and links for each destination.

School Page (main)

You find a lot of useful information about our programs on our school page.

School Page (details)

If you click on “further info” on the school main page, you will get a new screen with more info

about our programs

Use the Tab-Navigation bar:

What information kind of information is featured in each tab?

Course Details:
lessons
schedules
class sizes
Minimum Age
Content
Course Dates:
  • Course starting dates per level
  • you may need to select your client’s language level in order to get the right dates.
  • Courses generally start on a Monday
Accommodation Details:
  • room types
  • meals
  • travel distance
  • arrival and departure days
  • usually accommodation is included from Sunday before the course until Saturday after the end of the course
  • extra nights on request

Make a booking

As soon as you click a “book” button, you will be led to our quick booking page. Please complete the missing details in the dropdown menu and then continue.

If you have requests that can’t be booked online, please use this application form.

Step 1: Select number of participants

Step 2: Select language level, Starting date and course duration

Step 2.1: Select language level

Step 2.2: Select starting date (click on calendar)

Step 2.3: Select duration (choose from dropdown)

Step 3: Select accommodation option

Step 4: Select accommodation dates


ImportantThe system always selects the accommodation dates as per standard. Any night outside the suggested period counts as extra night and is being charged extra. Prices and availability on RQ.

Step 5: Overview

This is the first booking summary, click on continue if you wish to proceed or make your amendments if necessary here

Step 6: Flight booking

Please skip this step by marking “no flight required” and click on continue. This step will be removed shortly.


Step 7: Arrival details

Please advice arrival details for your clients also if you have not booked a transfer.

Step 8: Client details

Important

Please make sure, you advice allergies or special diet requests as well as other requests in the free text fields provided

Step 9: Finalize Booking

Please review your booking, enter your Name in the field provided and submit the booking.

Important

If you change or cancel your booking after your have submitted it, rebooking/cancellation fees apply.

What happens next?

  1. After submitting your booking, you will receive an automatic email summary of your request. If you do not receive this, please contact globo-study.
  2. Within 2 working daysafter reception of your booking we will send a confirmation and an invoice (you do not pay this invoice – all payment invoices will be sent from STA Travel).
  3. 2-4 weeks prior to the start date of the course, globo-study will send you another email with your customer’s accommodation and program details. Please forward to your client immediately!

How does a language program work?

Entry test
On the first day, all participants will sit an entrance test in order to estimate their level. This test will allow the school to place all students in the appropriate level. Absolute beginners usually start with their class immediately.

Orientation

Most schools organize an orientation meeting on the main starting dates. Students will be informed about their program and important facts about the destination (sights, nightlife, safety, health etc).

If the school does not organize an orientation meeting, students can always ask the school’s staff for advice.

Courses

We offer courses for all language capabilities, from beginner to advanced – the skill level will be assessed on your first day so students will be assigned the appropriate class level. All courses are conducted entirely in the language that students are learning, but are structured to ensure that everybody progresses quickly. Courses normally run from Monday to Friday.

What’s the right course for your client?

We offer a broad range of courses from Standard and Intensive courses to Combined and Private programs. The longer a course lasts, the more clients can benefit. Depending on the duration of the course and your client’s goals, you may recommend a suitable course option.

Holiday and Standard courses

These courses consist of 15-20 lessons per week (half day). It’s the most suitable option if your client wants to have plenty of free time to hang out and explore the destination.

Intensive Courses

25-30 lessons per week (full day). If your client wants to achieve a rapid progress or has only a short time available, then an intensive course is most recommendable.

Combined and Private course

Clients with very particular needs (special topics, special interest) are recommended to take private lessons or to combine a standard/intensive course with one-to-one tuition. Private lessons are the most effective method to achieve great learning results.

Activity Program

We also offer activity programs combining the language program with activities such as dancing, cooking or surfing.

Beginners

Please note that beginner classes are usually not starting on any Monday. Some schools do not offer beginners classes at all. If you cannot chose “beginner” in the booking engine, it means that the selected course cannot be booked for beginners. In this case, please try an other date or book an other course (f.e private lessons) where beginners are accepted.

Course Materials

Course materials are usually included in the package price. In some schools, the first set of materials (for about 1-4 weeks) is included. You find this information in the inclusions section of the brochure and the website. If the material is not included, approximative prices are specified. Extra material fees may be invoiced or charged on the spot.

Exam fees

Some schools offer exam preparation courses for official language tests. Exam fees are not included.

Important

With his booking, the client commits to attending the program classes on a regular basis. Should the client not take part in all lessons that make up the program, the client is not entitled to a certificate of attendancy nor to any compensation.

Accommodation

The accommodation is usually reserved from the Sunday before the course starts until Saturday after the course ends. Extra accommodation nights can be requested with your booking.

Host Family

Staying with a host family provides your clients with the best insight into the everyday life of the locals. Students may join in with all aspects of family life. Host families are advised to only speak to students in their native language, so it’s the perfect opportunity to test out newfound skills.

Shared Flat

If your client prefers a bit more independence you may want to request the shared flat option that some schools offer. These are comfortable but basically furnished apartments where you’ll live with other international students and/or local people and share all facilities. Depending on the options available, you’ll have meals included or cook for yourself. We recommend this option for students who are happy to look after themselves and can get on with a variety of new people in a flat-share environment.

Student residence

This accommodation option is only available with a few schools. The residence is usually located in the same building as the school or somewhere nearby, so your student may spend less time commuting. Residences tend to offer single or shared rooms with shared kitchen, bathroom and washing facilities. We recommend this option for both independent travellers and those new to travel abroad.

Travel time

The travel distance to school may vary from school to school. In larger cities, students usually spend more time getting to school than in small places. In our booking-engine you find more information about travel times for each accommodation type.

Important

Please advice us of allergies or special diet requests as well as other requests. You can enter these requirements in the booking engine, corresponding text fields are provided.

Free Time

Most schools offer a ‘cultural program’ showcasing local traditions and customs and many also organize optional day excursions to the surrounding area to take in the sights. These need to be booked and paid for at the school.

Transfers

There is no standard offering when it comes to transfers to and from the airport to your clients’ accommodation. So do check the pricing boxes in the web and/or in the brochure to find out if it’s already included in your prices or not. If it’s not, we can always organize a transfer at an additional cost. If your client is new to travelling or unsure of how to get to the accommodation, we seriously recommend you book at least the arrival transfer to ensure your client gets there safely.

Public Holidays

Schools close on local public holidays and the reduction in lessons will not be substituted or compensated.

Insurance

Our packages do not include any insurances. Please note that in some countries health insurance is mandatory or highly recommended. globo-study is not responsible for any insurances. Please advice customers about insurance offers.

Visa and Health Requirements

Please make sure that your client is in possession of a valid passport, visa permits, inoculations and preventative medicines as required for the duration of the program. Where special student visas are required (f.e. Russia) globo-study will advice you and organize the necessary documents. In general, globo-study is not liable for any visa or health issues.

Rebookings and Cancellations

If you change or cancel a booking, please send us an e-mail. We need the following information:

  • Name of Passenger
  • Our booking reference
  • Your name/booking reference
  • Travel Destination
  • What needs to be changed / cancelled

Rebooking fee

For changes, we will charge you the price difference and the following rebooking fee:

Currency
GBP / 50.- / per person
AUD / 70.- / per person
NZD / 80.- / per person
USD / 70.- / per person

Important
Rebooking to another school is considered as a cancellation and will be charged accordingly.

Rebookings on short notice (see cancellation fees) or changes on products with special cancellation/rebooking conditions (as per confirmation) may cause extra fees.

Cancellation fee

For cancellations following fees apply:

Currency
GBP / 350.- / per person
AUD / 500.- / per person
NZD / 600.- / per person
USD / 500.- / per person

In addition to this fee, an extra charge applies for cancellations on short notice:

29-15 days prior to departure / 20 %
14-8 days prior to departure / 40 %
7-1 day prior to departure / 80 %
day of departure or no show / 100 %

Important
The maximum fee is 100% of the total amount.
There is no refund on unused courses or accommodation.

Cancellation or changes by globo-study

Programs and inclusions may be cancelled and/or amended. globo-study is not responsible for these changes and reserves the right to substitute comparable programs or refund program fee.

Payments

STA Travel will invoice you for all bookings made. Please do not pay Globo Study directly.

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