MADISON COUNTY COMMUNITY BANK
Online Banking and Bill Payment Agreement and Disclosure
This Agreement outlines the terms and conditions governing the Online Banking and Bill Payment Services of Madison County Community Bank (the "Bank") offered via the Internet. As a customer of the Bank ("you") agree to abide by the terms and conditions of this agreement. The Account Agreement and Disclosure you received when you opened your account governs all accounts.
Enrollment Requirements
You must have a deposit account with the Bank to enroll into Online Banking. To enroll online, please read through the remainder of this document and click on the “I Accept” button. You will be able to access the electronic version of the document by clicking on Terms and Conditions download now. If you need help enrolling, please contact a Customer Service Representative at the phone number shown in the "Contact" section of this Agreement. To access your accounts through Online Banking, you must have a User ID and a password. In addition, you must have the required software, i.e. compatible web browsers with 128-bit encryption.
Benefits of Using Online Banking
With Online Banking, you can manage your personal or small business accounts from your home or office on your personal computer. You may use Online Banking to:
· View account balances and transaction history.
· Transfer money between accounts within the Bank (subject to the applicable account Deposit Agreement and Disclosure).
Optional Service
The Bill Payment feature is an optional service. You must specifically request to have this service added.
Fees
Online Banking and Bill Payment services are free. There are no additional monthly or transaction fees for accessing or transacting business on your account(s) through Online Banking. Applicable monthly and transaction fees set forth in your Deposit Agreement and Disclosure will apply.
Each transfer made from an account may count toward account limitations that may result in a fee. A detailed explanation of the limitations on transfers, withdrawals and payments from accounts can be obtained from the Account Agreement and Disclosure you received when you opened your account, or by contacting a Customer Service Representative at the phone number located in the "Contact" section of this agreement.
You understand the dollar amount of these fees is published in the Bank’s Additional Fees & Services disclosure you received when you opened your account or by calling Customer Service at the phone number shown in the "Contact" section of this Agreement.
The Bank reserves the right to implement fees for Online Banking or Bill Payment services at anytime in the future. You will be provided a 30-day advance notice before fees are assessed.
Access, Transfer and Payment Limitations
When you complete your internet banking enrollment form, you will be given an opportunity to request a User I.D. and Password. You will use the User ID and password to access both the Internet Banking product and the Bill Pay product. Each time you access the Service, you will be asked to enter your User ID and Password. The correct responses will give you access to the Service. You will be denied access to Online Banking if you do not use a valid User ID and password. Access will also be denied if you exceed the number of invalid attempts allowed by us. If you do not access your accounts via Online Banking for any three-month period, we reserve the right to disconnect your service.
Transfers and payments are limited to the amount of available funds in your account and any associated overdraft line of credit. Funds availability is subject to the funds availability schedule. Any transfer or payment made from an account may count toward account limitations (e.g. money market accounts, savings). A detailed explanation of the limitations on transfers, withdrawals and payments from such accounts can be obtained from the Account Agreement and Disclosure you received when you opened your account.
Security & Protecting Your Account
The Bank strongly committed to protecting the security and confidentiality of our customer accounts information. The Bank uses several techniques to help secure our Online Banking service, including the following:
· You can only access the Bank with certain browsers that have a high security standard.
· Your account numbers are never displayed in full - only the last 4 digits can be viewed.
· You must have a valid Online Banking User ID and password to logon.
· If no action is taken for 5 minutes, you will be automatically logged off the Online Banking service.
Password and Security
For your protection, the service requires that you follow established rules when choosing a User ID and Password. The rules are provided during the enrollment process and are available on the site at all times. Your password will give you access to your Bank accounts via Online Banking. The Bank is entitled to act on any instructions it receives using your password. For security purposes, it is recommended that you memorize your password and do not write it down. Passwords will be masked on any input screen and will be encrypted. You will be locked out of the system after 3 consecutive failed password attempts.
You are required to change your password every 60 days. The system will send to reminder five 5 business day before the current password is due to expire.
You agree that use of your password constitutes your authorization for all transactions made using your password. You agree to be responsible for the safekeeping of your password and agree to take reasonable precautions from your password being made available to unauthorized individuals. If you believe that your password has been lost or stolen, or that someone may access your account without your consent, or that someone has transferred funds without your permission, you agree to notify the Bank immediately by contacting a Customer Service Representative at the phone number located in the "Contact" section of this agreement.
Electronic Mail (E-mail)
Sending E-mail is a very good way to communicate with the Bank regarding general information on your accounts. However, e-mail is not always secure coming from your computer. Because of this, you should not include confidential information, such as account numbers and balances in any e-mail to the Bank or any other Institution. You cannot use e-mail to initiate On-line Financial Service transactions. All such transactions must be initiated using the appropriate functions within the Online Banking site. The Bank will not be liable for any errors, omissions, claims, or problems of any kind involving your e-mail. The Bank will never ask you to provide any account, social security number, or other confidential information by e-mail. Should you receive an e-mail, or be directed to a site that asks for such information, please do not reply and contact us immediately by phone or in person.
System Hours of Operation
Electronic Banking is generally available twenty-four (24) hours a day, seven (7) days a week. However, access may be restricted occasionally for routine system maintenance and for routine account updates.
Business Days
Business Day(s) means Monday through Friday, except Federal Reserve holidays
Cut-off Time for Transfers
Certain online banking transactions are processed in real time on the host system except when the host system is unavailable. The host system will be unavailable while account updates are performed. Account updates occur on business days beginning at approximately 7:00 p.m. ET. The account update cycle could begin earlier or later depending on volume. The host system can also be unavailable for other reasons unrelated to the account update cycle. Whenever the host system is unavailable; you will receive a message telling you that the system is currently unavailable but we have captured your transaction request for processing. Your transaction will be processed, upon authorization, when the system becomes available. Please note the reference number for your transaction.
Stop Payment allows you to request a stop payment on an item that has not posted to your account. Stop payment will be process on the business day you processed, provided the request is received prior to the cut-off time set by the Bank, which is currently 2:00 p.m. ET. Stop Payment fee will be assessed against your account. See the Additional Fees & Services disclosure you received when you opened your account or call or write us at the phone number or address shown in the "Contact" section of this Agreement.
Bank's Liability for Failure to Complete Bill Payment Transactions
In addition to other limitations of Bank's liability under this agreement, if the Bank does not complete a Bill Payment transaction from Customer's account on time or in the correct amount according to this agreement, Bank will not be liable, for instance:
· If through no fault of ours, you do not have enough available funds in your account to make the transfer or bill payment, or your account is closed.
· If your computer malfunctions or Online Banking was not available and such a problem should have been apparent to you when you attempted to do such a transaction.
· If the transfer would cause the balance to go over the credit limit on your overdraft line related to your account.
· If you utilize the wrong security code or you have not followed the prescribed user instructions for making transfers or bill payment transactions.
· If a legal order directs us to prohibit withdrawals from the account.
· If your account is closed or has been frozen.
· If any electronic terminal, telecommunication device or part of the electronic fund transfers system is not working properly.
· If you did not provide us with complete and correct payment or transfer information.
· If you did not properly follow the instructions for use of Online Banking or On-line Financial Services
· If you knew that Online Banking and/or the On-line Financial Services were not operating properly at the time you initiated the transaction or payment.
· If there is postal delay.
· If you do not authorize a bill payment in the minimum amount of time for your payment to be made and properly credited by the payee by the time it is due.
· If you, or anyone you permit, commits any fraud or violates any law or regulation related to your online account.
· If the error was caused by a system outside the Bank's control, such as your Internet Service Provider.
· If circumstances beyond our control (such as, but not limited to, fire, flood, or interference from an outside force) prevent the transfer, despite reasonable precautions that we have taken.
· There may be other exceptions stated in our agreement with you and may be implemented from time to time.
This list is intended to be descriptive and not exhaustive. It shows examples of possible situations where we are not liable, but we expressly disclaim all liability in other situations not described.
Reporting Unauthorized Transactions
An "unauthorized transfer" is a transfer by a person who does not have actual, implied, or apparent permission, and is a transfer that does not benefit you. A transfer by a joint account holder or other person with an interest in your account is not an unauthorized transfer.
Contact
If you believe you have had an unauthorized transaction or transfer on any of your Accounts or you believe your password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, notify us as soon as you can via one of the following:
Call us at 850-973-2400, Monday thru Friday, between 8:00 a.m. and 5:00 p.m. Eastern Time
Write us at:
Madison County Community Bank
Attn: Customer Service Department
P. O. Box 834
Madison, FL 32341
You may also notify us using Secure Mail from within Online Banking from the Message Center by clicking on Send a Message.
Your Liability For Unauthorized Transfers
Tell us at once if you believe your card and or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down; you could lose all the money in your account (plus you maximum overdraft line of credit). If you tell us within two (2) business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50.00 if someone uses a card and/or code without your permission. Call or write us at the phone number or address shown in the "Contact" section of this Agreement.
If you do NOT tell us within two business days after you learn of the loss or theft of a Code, and we can prove that we could have stopped someone from using your Code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make, including these made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) prevented you from telling us, we may extend the period.
Error Resolution Notice