Problem Solving Decision Making,
KT Resolve
Potential Problem Analysis Application Performance Standards
Process Step / Performance Standards1. Narrative / Your narrative should contain a one page overview of the plan you are trying to protect and the potential problems you analyzed and include the following:
- What is the plan you are trying to protect
- Why it’s important to complete this plan
- What were the potential problemsyou selected
- Why were they selected
- How were the potential problems analyzed
- Who was involved
- How did you gather the information
- How long did it take you to complete the analysis
- What challenges did you face
- What results did the analysis achieve
- What are the next steps
2. State the Action / Your Potential Problem Action Statement should:
- Contain an action, a result, and modifiers
- Time frame and cost are optional
- Be succinct (no extraneous facts)
- Be specific enough so that it is clear which potential problem you’re working on
3. List Potential Problems / Your list of Potential Problems should:
- Contain future undesirable deviations
- Be written in object/deviation format
4. Assess the Threat / Your work should show which Potential Problems you will select to work on
- Determine the likelihood (probability) of the potential problem using a High, Medium, Low scale
- Determine the impact (seriousness) of the potential problem using a High, Medium, Low scale
- Select the potential problems with High seriousness
5. Consider Causes for the Potential Problem / Your work should contain Likely Causes for each potential problem
- List as many likely causes
- Each likely cause should be written in object/deviation format
- Each likely cause should explain how it could create the potential problem
6. Take Actions to Address Likely Causes / Your Preventive Actionsshould:
- Show how the action will reduce or prevent the likely cause from occurring
- Be practical, feasible, and cost effective
- Have resources and responsibilities assigned for each
7. Prepare Action to Reduce Likely Effects / Your Contingent Actions should:
- Show how you plan to reduce the likely effect of a potential problem
- Include plans that are feasible, practical, and cost effective
- Include how long the plan is to be kept in place
8. Set Triggers for Contingent Actions / Your Triggers should:
- Tell you when the potential problem is about to occur or has occurred
- Automatically start your contingent action OR if the trigger is a manual one, show who is responsible for triggering the contingent action
- Indicate who will disable the trigger
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