ADRIANA VALENTINA TOROSSIAN

Félix Frías 226 2do piso- Dpto. “D”

Barrio Gral. Paz

Córdoba, Argentina- 5000

Phone: 0054-351-4281389

Mobile: +5493516835395

E- mail:

FORMAL EDUCATION
NATIONAL UNIVERSITY OF CORDOBA, ARGENTINA- Faculty of Languages
  • Swornand Certified English into Spanish Translator and Interpreter (November, 2009)

ANGLOAMERICAN BILINGUAL INSTITUTE, Córdoba, Argentina
  • Primary and High School Degree (December, 1995)

WORK EXPERIENCE

  • (2008- 2009) General Project Manager and SeniorEnglish into Spanish Translator for A & R Global Language Services, Arlington, VA, USA. (Working remotely from Argentina)
  • (Jan 2005- 2008) Project and Sales Manager - Professional Translation, Localization and Interpretation Services Davis, CA, USA(working remotely from Argentina)
  • (2003-2005) Senior Customer Service Supervisor for MCI-Verizon “APEX a Sykes Company” -Outsourcing Contact Center, Córdoba, Argentina.

ADDITIONAL EDUCATION, COURSES AND SEMINARS

  • Certified in: Communication Skills for Managers; Professional Training Skills; Tools for Leadership Development; Tools for Coaching. (2004-2005) MCI-Verizon University
  • Certified Workshops in: Project Management, Team building activities, Coaching, Communication Skills, Customer Service Profiles, Conflict Negotiations, Performance Improvement Plans and Reporting.
  • Portuguese Reading-Comprehension Course. Grade: A +
  • French Language: basic level (written and spoken)
  • Business and Marketing Translation and Interpretation Conference, Iros –Maldonado, 2004-2005 and 2006.
  • Legal Translation Seminar- NUC- Faculty of Languages- 2003, 2006 and 2007
  • Sociolinguistics Seminar- NUC- Faculty of Languages- 2008 and 2009

Official Certificates (hard copies) and previous employer’s contact information and recommendation letters available on all job positions, courses, workshops and seminars described in this Resume.

IMPORTANT QUALIFICATIONS:

Computing Skills:

-Simple Software Systems Management: MS Office, MS Project, Internet Applications, MS Outlook, MS PowerPoint, Adobe Acrobat, Online Forms and Reports.

-Advanced Software Systems Management: CRM database management tools, Citrix Systems, Avaya Systems, Enterprise Administrator Systems, Project Management and Translation Tools, and Reporting Software Systems.

Working skills:

- Excellent English and Spanish communication skills, (speaking, reading comprehension, and writing).Able to multi-task and reset priorities, Able to work Independently and within a team, Reporting design and writing, Able to use critical thinking and customer handling in a variety of situations, Developments in Performance Diagnosis, and Implementation of Customer Service and Loyalty Strategies.

Personality traits and general characteristics:

- Proactive, Dynamic, Efficient, Strong interpersonal communication skills, especially for customer handling and negotiation of resolutions in case of conflict.

Availability:

- Full time, and legally authorized to work in Argentina (availability to relocate in Buenos Aires immediately).

Personal Objective: To meet the goals and expectations proposed by my future employer successfully and efficiently;to apply what I have learned from my past job experiences; and to learn and implement new and challenging ways of working within an interesting organizational culture for my professional growth.

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