Clinic Site Manager
Mendocino Community Health Clinic
Job Description & Competency Assessment
EXEMPT (Y/N): Y Primary Site: Lakeside
SUPERVISOR: COO
SUMMARY: The Site Manager ensures efficient daily operations resulting in maximized productivity and financial viability of Health Center, smooth operating procedures, adherence to MCHC policies and quality improvement initiatives, and promotes high levels of patient satisfaction and staff morale.
ESSENTIAL DUTIES AND RESPONSIBILITIES:OPERATIONS
Works with various department managers to hire, train, supervise and evaluate health center staff.
Ensures that facility is clean and in good repair by collaborating with facilities management and infection control nurse and supervising environmental services attendant.
Collaborates with other management staff to ensure appropriate daily staffing levels for MCHC.
Working knowledge of MCHC EPM and EMR systems for the purpose of managing daily operations.
Trouble shoots urgent operational issues in coordination with appropriate service representatives.
Works with peers and staff to ensure that the Health Center meets or exceeds quality initiatives for NCQA, PHP, UDS and other organizational initiatives as required.
Responds to work-related injuries, exposures and incidents by completing necessary reports and communicating with appropriate staff in a timely manner.
Manages the front office and patient financial staff to ensure appropriate program/insurance or sliding scale enrollment, and actively collects patient data to maximize revenue collection and support UDS reporting.
Assesses systems and processes to achieve effective operations with a minimum of resources.
Assists COO in organizations development and special projects as assigned.
BUSINESS DEVELOPMENT
Represents MCHC to outside agencies and businesses, and identifies areas for improved partnership and access to care for the local community.
Collaborates with MCHC Administration in the development of new services and business development.
Participates in relevant community events, initiatives, committees and boards.
COMMUNICATION
Facilitates opportunities for team efforts, high morale and a supportive work atmosphere.
Encourages staff feedback, ideas and participation in performance improvement initiatives.
Collaborates with Department Managers in the implementation MCHC policy and procedures, ensuring uniform application throughout the corporation.
Assess training needs for health center staff and works with various departments and agencies to coordinate opportunities.
Represents MCHC Administration in a professional and positive manner and strives to achieve effective communication and understanding of corporate initiatives.
Develops and maintains effective give-and-take relationships with providers in all service sectors.
Facilitates and sets the agenda for staff meetings and encourage staff feedback, ideas and participation in Health Center initiatives as they relate to patient services, performance improvement and staff morale and development.
CUSTOMER SERVICE AND SUPPORT
Ensures the delivery of excellent customer service to all MCHC as required.
Interacts with patients and internal clients on all levels to help resolve complaints in a timely manner.
Effectively communicates relevant information to appropriate stake-holders.
Responds/acts on upper-management direction.
Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
TEAMWORK AND SUPPORT
Consistently acknowledges and appreciates each team member's contributions.
Effectively interacts with each team member to his/her fullest potential.
Motivates team to work together in the most efficient manner.
Keeps track of lessons learned and shares those lessons with team members.
Mitigates team conflict and communication problems.
Additional duties as assigned.
QUALIFICATION REQUIREMENTS:
· 5+ years management experience in a healthcare setting.
· Strong interpersonal skills; able to resolve people-related issues with diplomacy and tact.
· Communicates effectively using oral and business writing skills.
· Minimum four-year degree and/or equivalent professional-level education and experience.
PHYSICAL REQUIREMENTS:
· Must be able to move intermittently throughout the workday: Prolonged standing, talking and listening on the telephone, writing, reading, and communicating one-on-one, typing, viewing video display terminal: 70% of time standing/walking, 30% of time sitting.
· Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels).
· Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
· Must have vision that is adequate to read memos, a computer screen, registration forms and other clinic documents. Work includes extended periods of time viewing computer monitor.
· Must have high manual dexterity. Frequent repetitive hand and wrist motions. Work includes extended periods of time operating computer keyboard.
· Must be able to reach above the shoulder level to work, must be able to bend, squat, sit for periods of up to 2 hours, stand, stoop, crouch, reach, kneel, twist/turn, grasp and feel.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually above average.
Americans With Disabilities Act Statement:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential position responsibilities as listed in this position description either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
I am able to perform the essential functions of this job, with or without reasonable accommodations.
Employee Signature Date
Rev: 09-13